4,460 California CODA Service Centers

Superb customer service Jon thank you for your help in - Kj

Superb customer service Jon thank you for your help in handling my Rav4 repairs. It's very rare to find this type of quality service. I appreciate your knowledge and guidance in getting my car repaired in such a short notice.

I bought a new 2024 Hyundai Tucson Hybrid from this - David

I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have t

Everyone was very pleasant and quick to help. - Arroyokaren1

Everyone was very pleasant and quick to help. My car was ready the same day and it was washed.

Exceptional Professional Best in the Area Must try - Jmuscorvette

Exceptional Professional Best in the Area Must try Highly recommend service center and sales 5 star

Took my RAV4 to be inspected for creaking suspension , - RANDYRO6336

Took my RAV4 to be inspected for creaking suspension , and a loose mirror facing which caused optical distortion. The service advisor was hard to get a hold of. Once he returned my call he stated that the suspension was “lubed” and the outside door mirror was tightened. After driving from the dealership on the freeway the mirror glass still vibrated really bad. I called the service advisor Luis the next day to report the ongoing issue with the mirror. He stated that I would be responsible for the cost of the mirror and the installation. I contacted Toyota corporate , which viewed the service invoice after getting the vin #. The rep stated that none of the items could be duplicated and invoice did not indicated that the mirror was tightened nor was the suspension lubed. As such they could not assist with the complaint. I informed that’s the reason for the complaint, service advisor stated work was done , yet service report indicated nothing was done. Corporate set appointment with another dealer to re-inspect since there was a tsb(technical service bulletin) for the mirror issue for 2019-2021,RAV4’s. No one from Claremont customer relations ever called despite me leaving a voice mail. Additionally I received a text that I did not show up for my appointment. I was shocked and disappointed. This is bad bad customer service and I will never return to this dealership based on this experience.

I have no issues with this dealership, they are friendly, - bernie.cargle

I have no issues with this dealership, they are friendly, the facility is always clean. Service personnel seen to get the job done correctly the first time. This time however I had to wait for parts, I guess that is not unreasonable in today's market especially with the numbers of parts required for different vehicles serviced. So, I am not disappointed, I addition, the waiting area is excellent, and the beverage area is great and always kept clean, although I did not use this area this visit, I did not use the ride home service offered this time as my wife was able to pick me up, I do appreciate that the service is provided by the dealership and not Uber. Some dealers use Uber, and I find then most times unacceptable. To me the vehicles are dirty, and the personnel are not friendly or someone I would care to associate with.

I have been bringing my Cadillac to Epic service center - JGSTEELMAN

I have been bringing my Cadillac to Epic service center since 2021. Convenient to schedule maintenance. My vehicle notifies me through the my Cadillac app and allows me to make appointment online. My Service manager Joe helped me navigate what I needed for my 45000 mile service as to avoid duplicating what had already been completed. Joe informed me of a Wire that had damage found during inspection. Work completed and picked up my vehicle washed and vacuumed.

Nothing to say but good job. - DLlNDA180

Nothing to say but good job. I will come . And tell someone else. About the good job they have done with my car.

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Fantastic customer service. - bjlemm45

Fantastic customer service. I was early and they took me right in! Thank you all

Excellent sevice and my sevice worker named Oscar - doosa

Excellent sevice and my sevice worker named Oscar Rodriguez was amazing. I have gone to few other nissan dealers in the past and was not satisfied with the service and the atmosphere. But here in Nissan Buena Park, everyone seemed to be so nice and helpfull. I highly recommend to everyone.

Pleased to have my car serviced here. - SDanny1

Pleased to have my car serviced here. Service advisor are always very helpful and keep me updated. Will keep bringing my car here.

Excellent services, customer care, transparent and - aghahreman

Excellent services, customer care, transparent and honest, and professional prompt responses. Also very organized dealer.

Service was quick and good; service person in charge, - NickQ

Service was quick and good; service person in charge, excellent. However, when signing up I could only talk to (not with) an AI voice, could not talk with a person. This caused me a serious problem and if this dealership, no matter how otherwise good, does not let a customer talk with a human, I will never return.

They didn't reset tire pressure light. - PDQCSR

They didn't reset tire pressure light. Next-mileage-service sticker not applied to windshield.

Very happy with the service at this dealership. - barbrichards1

Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.

I thanks the front desk staff but to no response when - rameshshobh

I thanks the front desk staff but to no response when picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making my payment, he did not explained to me about the service report. When I go home, my niece look at the service report and explained to me. I had to make another trip to your center and got another staff to explained to me. If it was explained to me when I was collecting my car, it would have been better on both sides.

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Much better than Lexus dealership. - melvick007

Much better than Lexus dealership. Alex saenz the advisor is just great. Bill the mechanic is honest and superb technician

Very slow. - slloyd5

Very slow. Did not use high synthetic oil as requested. Even with an appointment @ 10 I did not leave until after12.

Friendly and great customer service will tell my friend - MHARUN

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

The service was quick, decent. - Charlie

The service was quick, decent. I am very satisfied by the representative. No issues at all.

Process for drop off is very slow. - tk

Process for drop off is very slow. You make an appointment weeks in advance. They remind you of your appointment many times. And when you arrive on time, you wait in your car for 15 minutes. Carlos finally saved me after I asked many times where my service manager was. Prices are very high for standard services. Many seem unnecessary.

They were very friendly, knowledgeable, attentive and - jimenez1114

They were very friendly, knowledgeable, attentive and understanding. I liked that they were not pushy.

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Great experience. - Chris OReilly

Great experience. No messing around. In and out and everything works now. I want to Thank you guys

the service advisor Stephanie Villegas is dishonest, - doraballadares.db

the service advisor Stephanie Villegas is dishonest, unprofessional and ripping off people. The were to replace the AC compressor but they never did, I took the vehicle to another dealership where they told me that the ac compressor was never changed. I been trying to talk to her boss with no success.

Stori made this such a easy and pleasant experience! - Jessica G

Stori made this such a easy and pleasant experience! She was able to educate and walk me through everything that needed to be done to my car. She also provided excellent communication throughout the whole process, keeping me updated at all times! 10/10 service, thanks to Stori!

The service writer was very professional and the vehicle - ken

The service writer was very professional and the vehicle was finished in a timely manner. The truck was very clean when I picked it up.