I was recieving incorrect readings on my Cadillac XT5 for - hpgw
I was recieving incorrect readings on my Cadillac XT5 for the tire pressure, it was reading the front tires as the back and vice-versa. I brought the car to Casa to check the sensors.
Setting aside the horrible communication with my service agent, I'm still in shock over what they're pulling over there.
I already knew they were shady and lacking of any real appreciation for their customers based upon my horrific experience with George R during my purchase (that's a whole other nightmare story) but because I have an extended warranty that I purchased with my vehicle, and they had a loaner for me, it seemed easier to bring it to Casa.
Huge mistake. They told me I needed a new battery for $490,23, a throttle service for $136.40 and a fuel injection service for $245.79. Thats $842.72 total.
They send you a report with big red letters "Needs Immediate Attention" with a red emergency symbol next to it so it seems like an emergency.
I declined service, took it to a trusted automotive service center and guess what?
I DID NOT need a new battery, it's perfectly fine. And without visually inspecting my throttle/fuel injection, they did say it was too early for that type of service at 40k miles.
Let's say I went ahead and did the 3 recommend service at the other shop. The price, had I done everything Casa recommended would have been $588 for all 3 Plus adding an oil change!
That should give you an idea of how Casa not only Jack's up their prices but also is deceiving customers by saying they need urgent work that's completely UNNECESSARY!
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
