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This was the first tine I went in to the service... - sschr20862
This was the first tine I went in to the service department for a Chevy Tahoe that I just bought from Jessup. Cory told me that it could take a few hours to replace a part that broke. I agrreed to wait knowing the time frame. I was in the waiting room for not more that 20 minutes. I think they knew that I was cold and did not bring a coat. EVERYONE in the office was so polite and kind. I am really impressed!
Top Reviewed Service Specialists At This Dealership
Hey paul they just called my wife and told her It was the... - Suanadetunji
Hey paul they just called my wife and told her It was the battery and they will be taking care of It
Thank you so much for taking care of me and my family even well after we purchased the car ive had bad experiences with dealerships but you are changing my mind on that
It was a great experience, staff was very friendly and... - jrobr6
It was a great experience, staff was very friendly and attentive, service writer was very informative, and explained stele by step evasions to my car
I bought my car from this dealership and When I need any... - zeniustools
I bought my car from this dealership and When I need any service I go to only this dealership because always treat me special and quickly do services. specifically service adviser name "Henry" always very knowledgeable and kind. Thank you for all support.
One star is too high of a rating to provide. Michael... - PBT
One star is too high of a rating to provide. Michael Stead Cadillac's customer service was incredibly awful. Service department is incompetent and never returns phone calls in a timely manner. Service reps say they'll call you back, but you will have to call three, four, five or more times to get an answer. They intentionally dodge your phone calls and are extremely evasive when it comes to providing a straight answer. Service manager Martin was rude, inconsiderate and inflexible to customer needs. He was not willing to put himself in the customer's shoes. Lacks empathy, approachability, and just plain decency. This dealership has lost touch with what customer service is and what it entails. I'd advise to take your Cadillac to any dealer other than Michael Stead Cadillac. If you purchased your Cadillac with Michael Stead you can take your car to ANY Cadillac dealer for service. If it's still under warranty your out of pocket cost is zero and GM pays the dealer for their labor. Save yourself the headache and take your Cadillac to a dealer that knows what customer service is and is willing to provide said service. This dealer will not get anymore of my business and it's a shame as I've purchased 11 Cadillacs for my company in the last four years.
Very professional and with my best interests at heart.... - Frbob41
Very professional and with my best interests at heart. Could not have been better! I waited comfortably in the lounge and the service was completed in the estimated time.
Mataga was fast, friendly, and was very efficient. The... - Stevensperry910
Mataga was fast, friendly, and was very efficient. The service was done in a timely manner with no issues! Very good experience! I was even given a courtesy ride back to work.
Booked a last minute oil change, Ernie Avalos is my... - Cheryl D.
Booked a last minute oil change, Ernie Avalos is my service advisor and he is exceptional.Excellent customer service. The car wash is a plus.
Thank you GMC for Ernie.
The whole staff from front desk people, to the service... - Jcotphoto
The whole staff from front desk people, to the service advisor Aloha, to the mechanics who do such good work are a pleasure to work with. I have used this facility four times and have been very pleased with the customer service and quality of work each time. It’s a pleasure to endorse this facility. I would recommend them to anyone.
Worst dealership in kern County,sells lemons and defected... - I guess a peasant
Worst dealership in kern County,sells lemons and defected parts,and will make you pay for them,last straw was they called me to schedule a appointment to fix 4, yes 4 recalls on my truck,got there at 10:00am like they scheduled me for,3:00pm no calls,no answer when I called,finally had to go up there and my truck was just sitting there,not being worked on and was told they didn't have the parts and they had to order them,FYI I heard the service manager tell another service guy to drop everything and work on patrol cars only,basically forget all the regular customer's
The gal at vehicle check in was very very knowledgeable... - Email_ruthie
The gal at vehicle check in was very very knowledgeable and a pleasure to work with. Each person we enter acted with was friendly
They performed the maintenance I requested in less time... - dbartick
They performed the maintenance I requested in less time than anticipated. The vehicle check list was extensive. We felt the car was well taken care of.
Satisfied Customer Service - Tina M Hernandez
First of all I'd like to Thank Nieves for such Professional Excellent Customer Service,he takes very good care of his customers in Service Department ,and we always leave Satisfied with Our Service..Thank you
Even though I bought my 2007 Cadillac Escalade from a... - kybriggs82
Even though I bought my 2007 Cadillac Escalade from a different dealer because of cost, I have had my Escalade serviced by Alfred Matthews because it is local. Michael Rivett is my "Service Consultant" and with the numerious issues I have had with this vehicle, Michael has ALWAYS gone above and beyond to servive my vehicle in a professional and friendly manner.
Am a senior citizen And recently had the Door seal... - Retired auto engineer
Am a senior citizen And recently had the Door seal replaced and door alignment. When I returned after water leaked I was told that they had many leaking cars and would not help.