360 California Toyota Service Centers

Service Manager, Bri Wall, is total pro. - slg814

Service Manager, Bri Wall, is total pro. I had a pretty gnarly situation having experienced three pretty lousy situations prior to my service appointment thanks to a lousy parts department and a snafu with Toyota towing service. And then, the service rep tried to pull one over on me. I asked to speak to the manager. She allowed me to tell the whole story and the series of events that led me to the straw that broke the camel's back. She hear me, agreed with me and took over my case and got my car serviced. She went further than I expected and took care of the charges based on my poor experience. Thanks to her and my cool and fair sales person Claudio , I will continue to do business with them and plan to roll my current Prius into a new Prius next year. Thank you for your kind customer service.

Expensive parts, no guarantee on workmanship - Matty's NON-guarantee

Matty, Service Department, installed new parts. The parts failed three days later. Matty then said "Replace the computer." This failed again three days later. We went to a different dealership, the original part installed had failed. There was nothing wrong with the original computer. Matty refused to guarantee his work six days after completion of repairs. please do not shop at Thurston Toyota either for a new car or for repairs.

I called Toyota Carlsbad on November 29, 2023 and spoke - mlady0000

I called Toyota Carlsbad on November 29, 2023 and spoke with a service advisor. I asked this service advisor about an alignment, I asked her what they charge and she said about $146.00 and when I asked if they could check to see if I needed an alignment on my tires she said something to the effect of, "it will cost you $146.00 to have the alignment checked." and I said, so you will not check it to see if I need the alignment, she just kept repeating the same answer. I told her Firestone said they can check to see if I need an alignment, all she could say is, "well that is a different company". Just no help and very short and rude answers to my questions. She was not helpful at all.

The service manager David Andersen is the reason I go... - c_david53

The service manager David Andersen is the reason I go here for my service needs. He is knowledgeable and personable and I trust his recommendations.

Service was Exceptional - John W Small

Gabriel Zavala, Service Advisor 682, gave exemplary service, checking our Prius in, and then getting it moved to the head of the line because we were waiting. I could not have asked for better service as we received from Toyota on 04 Oct 2017. Thank you Gabriel & Toyota.

Stay Away From Toyota of Berkeley! - tillithz

In short, stay away from this Toyota dealership, sales, service, and parts departments are dishonest, incompetent, and or unaccountable. There are other words I would like to use but will keep the review how I would like to have been treated, professional. My experience with Khan, in sales was unhelpful. A manager that hides behind a desk and repeats he cant do anything, is a useless position. Timothy Southwick Jr. you could easily eliminate Khan's position and not only save his salary but provide a better customer experience. Every employee at Toyota of Berkeley has the ability to assist every person that contacts you. I was asked to come into the service dept. so they may take pictures of my windshield that was replaced by an outside shop an hour earlier on 8/17/2017. The windshield has a defect inside the glass (it is not on either side) it was installed because the original windshield had already been removed before the blemish was discovered. I arrived at about 2:30pm and was instructed to ask for Jason. He greeted me and began to try taking pictures of the 2" line INSIDE the glass. Took about 10 minutes literally. after which time Jason admitted he wasnt sure why he was taking the pictures and refereed me to Jeremy who is in the parts dept. and knew what was going on. David Sardino greeted me while Jason went to get Jeremy. Sardino made himself comfortable on the hood of my truck with his arm stretched out holding up his chin. I asked him to please lift off of my truck as I am not comfortable with him doing that. Sardino began to go on about all kinds of defects in windshields that he has seen over the years, commenting that When they built my truck the blemish may have been there. I told him that the windshield was just installed an hour ago. He looked embarrassed since he didnt have a clue why I was there. He began to tell me how they may not warranty the windshield or that I may not get this fixed. I explained that if need be I will pay for a new windshield and installation. Jeremy sensing my frustration said that wont be necessary we will warranty it and have it installed at no charge to you, dont worry about it. Sardino was standing there the entire time listening to Jeremy. Jeremy asked for my phone number and name, then said they use two glass companies (Paramount and Quick Glass) and one of them would replace the glass tomorrow afternoon. Jeremy did say that he would try to get the windshield warranted but said to not worry they WILL take care of it and to call him in the morning to verify the new new glass was delivered. I called 8/18/2017 at 11:10am and Jeremy said the glass came in and it was sent to the outside shop. He asked if they called me, I said no but I am on the way to the dealership. When I arrived Jeremy said that Sandino (Service Director) had denied the warranty service (the day before) for the installation but would warranty the glass. They did not call me and tell me that they were now not going to take care of it, nor give me the opportunity to pay for it as discussed the day before. Jason, the assistant service manager, told me very confidently and insultingly, "We will stand behind our decision NOT to warranty the service" I am taken back by this conviction, in todays world everyone else says how their service is reputable and you can count on them. Not Jason though, he is determined to not be of assistance and to insult you while doing it. finally, a tech (JJ) comes by and says if you are willing to pay for it we will install it today. At first I was open to this as the cost of getting a perfect glass and the work done was the single most important piece to me. After speaking with Khan and how he could do nothing, not even contact Timothy Southwick Jr. on my behalf or anyone else to assist I lost all confidence in the dealership. I would be a fool to let them touch my vehicle at this point. Jeremy said the glass would be sent to the outside shop for them to replace. About 20 minutes later, I met the parts delivery at the outside shop. The new new glass was opened and inspected. what do you know, the new new glass has the SAME blemish. I call Jeremy and he says that lots of shops claim the glass is broken from Toyota when in fact it is not. I ask him how likely is it that this time the glass came from Toyota defective. He says he doesnt know. Seriously? The glass was inspected by Toyota of Berkeley at delivery and was found to be defective! I said how much worse would this have been if I paid and let ToB install it, to which he said they wouldnt of installed it. In summary, Jeremy was not honest or unaccountable when he told me not to worry and took my contact info. David Sardino does not respect the customer's vehicle and did not extend the courtesy of correcting misinformation as it was explained right in front of him. Jason while being cocky and arrogant insulted me. I dont expect warranty on service they dont provide, unless they say they will & not to worry.

Exceptional Car Service Experience at Toyota of El - Carolinanakouzi

Exceptional Car Service Experience at Toyota of El Cajon I recently had the pleasure of receiving outstanding car service at Toyota of El Cajon, and I couldn't be more thrilled with the entire experience. From start to finish, the professionalism, efficiency, and genuine care exhibited by the entire team, especially Brian and Manager Marwan, made this visit truly exceptional. From the moment I walked into the service department, Brian warmly greeted me, who immediately made me feel at ease. He listened attentively to my concerns and took the time to explain the services my car needed. His expertise and knowledge of Toyota vehicles were evident, and I felt confident that my car was in the right hands. Throughout the process, Brian maintained open communication, providing timely updates on the progress of the service and ensuring that I was well-informed at all times. The service provided by the staff was not only efficient but also of the highest quality. My car was returned to me in impeccable condition, and I could feel the difference in its performance. The Toyota of El Cajon technicians take great pride in their work, ensuring that every detail is attended to with care and precision. I was also fortunate to have had the opportunity to meet Marwan during my visit. His leadership and commitment to customer satisfaction were reflected in the exceptional service I received. He made it a point to check in on my experience and ensured that I was completely satisfied with the service provided. This level of personal attention and dedication to excellence is truly commendable. In conclusion, I can't express my gratitude enough for the exceptional service I received at Toyota of El Cajon. Brian, Manager Marwan, and the entire service staff demonstrated a level of professionalism and customer care that is rarely seen in the automotive industry. My car runs beautifully, and I can confidently say that I have found my go-to dealership for all future service needs. Thank you, Toyota of El Cajon, for exceeding my expectations and providing an exceptional service experience. You have earned my trust and loyalty, and I will enthusiastically recommend your dealership to family and friends.

Very confusing process to get your car service. - Wilson_izquierdo

Very confusing process to get your car service. Nobody inside wants to take your case.

Worst service experience in my 36 years as a driver. What... - Will_Yater

Worst service experience in my 36 years as a driver. What they said would take 2 days ended up taking 7 weeks. They tried to double charge my wife, then claimed it was an "honest mistake" when she caught it. Five minutes away from the place, the engine light came on and there was an obvious problem with the engine. Took it to another place where they confirmed, with one look, that another huge repair was needed. It was under warranty, so I assume Toyota of Lompoc just didn't want to do warranty work. This place has a culture of dishonesty and poor quality. Go anywhere else!

@toyota_of_redlands I would like to give a special thank - Ahernandez

@toyota_of_redlands I would like to give a special thank you to Andrew Waddell for his professional and efficient service he and his team provided to get my truck back into service. Andrew is very thorough and I appreciate his consistency to ensure all services are completed without any discrepancies. I will only take my Tundra to Toyota of Redlands. ⭐️⭐️⭐️⭐️⭐️ Customer Service Experience Respectfully, -Anthony

My car was in for regular service. As always, Evan took... - Dewduster

My car was in for regular service. As always, Evan took care with first rate professionalism. I have dealt with Evan numerous times & he never missed a beat.

The dealership is responsive and works with its clients.... - Macinsb

The dealership is responsive and works with its clients. I have leased 2 cars from them and their service has increased in quality.

This is the best top Mich dealer I have ever been to the... - scion10

This is the best top Mich dealer I have ever been to the service is amazing .everything is discount to an affordable price specially in service Mr.now always has a rigth awnserand has a really big smile. Miguel

I really appreciate Toyota Place service, the staff are - jennyzhou

I really appreciate Toyota Place service, the staff are friendly and very responsible. My car is well done and repaired here, thanks a lot.

They have great staff and service. - Mitch Hernandez

They have great staff and service. Good selection of cars. Price is good and fair. Always helpful when I have car trouble.

Good, reliable and quality in service, and is really - vicjoaquin86

Good, reliable and quality in service, and is really prompt to deliver every detail of service

35,000 miles Regular Maintence - Tony S.

I have been taking my 2018 Highlander to Tracy Toyota for every regular maintenance since we purchased the vehicle. The service have been excellent. This is the first time that I did not get a copy of the Multipoint Inspection. Now I doubt the full inspection was performed. I also doubt the tires were not rotated since the dirt on the wheels were not disturbed.

Bad service - Mannyxx

I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here Thanks Manuel

They have failed us so many times. - Dadspoker

They have failed us so many times. We have purchased three cars from them and the service department experience is the worst. I dread taking my car in for service. The clearly don't care about your your time or what time they give you. They are careless. They took our money and never completed the part and service we paid for. They have not contacted us to complete the order. This is the worst dealership I have ever used. There management still have not contacted about how they can complete our order that we is paid.

My husband and I had a really unfortunate situation where - Ldevine

My husband and I had a really unfortunate situation where our vehicle experienced a manufacturing defect while on our 5 week road trip 3,000 miles from home. While we did not purchase our vehicle from Victory, they went above and beyond to make sure that we had the best service and a fixed and reliable vehicle. Kyle, Jesse, Vidal and the whole service team treated us beyond expectations. They over delivered on communication, delivery, timing, and professionalism. Thank you to the whole service team at Victory Toyota for getting us back on track with our road trip—best team in the game! 🙌

Service disapointment - Farmer19

Poor service. I had to ask two or three times together new tires,and the m was not offered a choice.of which quality of tires I wanted. Also my appointment was with Barry Johnson but George just took over. Berry has been most helpful in the past and I will be careful to see him in the future.