My experience with Integrity Auto Sales has been one of - aliciahanaway1
My experience with Integrity Auto Sales has been one of the most dishonest and frustrating experiences I have ever had with a business.
I purchased a 2018 Range Rover Sport from this dealership and was repeatedly lied to about the condition and servicing of the vehicle. I was provided service records claiming repairs and maintenance had been completed, and salesperson Tony S. also confirmed multiple times in writing that the work had been done.
I specifically have text message evidence confirming:
the oil was changed
the brakes, pads, and rotors were replaced
the vehicle had been serviced prior to sale
After purchase, I discovered those representations were false.
The vehicle immediately developed a coolant leak, and inspection revealed what appeared to be improper repair attempts using glued cooling system components. The radiator now requires replacement.
I also discovered:
a windshield washer fluid leak
worn brake components inconsistent with newly replaced brakes and rotors
oil condition contradicting the claimed oil service
additional fluid leaks and mechanical issues that should have been identified during any legitimate inspection
What makes this even more serious is that I have written service records and written text confirmations from the dealership supporting these claims. Based on the actual condition of the vehicle, I believe Integrity Auto Sales knowingly misrepresented the condition of the vehicle and provided false or misleading service documentation.
This goes far beyond “used car issues.” This appears to be fraud.
To make matters worse, I made multiple good-faith attempts to resolve these issues professionally through calls, emails, and text messages to the dealership and ownership. I was ignored, dismissed, and given contradictory explanations until public reviews started gaining attention.
I was also promised a second key during the sale process, which was never provided.
At this point, formal complaints and reports are being filed with:
California DMV Occupational Licensing Division
California Bureau of Automotive Repair (BAR)
California Attorney General Consumer Protection Division
Better Business Bureau (BBB)
I am also preparing small claims litigation and preserving all documentation, photographs, service records, text messages, inspection findings, oil testing evidence, and repair estimates.
Buyers should independently verify EVERYTHING and obtain their own inspections before purchasing from this dealership. Based on my experience, I would not trust the representations made by Integrity Auto Sales or its sales staff.
Read More