2,920 California Used Car Dealers

Horrible Customer Service - NOT Impressed

I was looking for a specific car and was so excited when I found it here at this dealership close to my house. My wife and I went to look at it and arrived at approximately 1:30 in the afternoon. Jenny, the sales lady came onto the lot, didn't really say much but let us take it for a test drive pretty much immediately. We went out without her, which was nice and provided us with time to review and discuss the car. Well, needless to say we liked it and thought it would work for us. When it came time to negotiate on a price, Jenny was a go-between us and the manager via her phone. We thought it was unprofessional to text and keep us waiting. We were about to walk out when the manager/owner (Linda) texted Jenny back agreeing to our price. As for the price, we paid a bit more than our goal but still about $1000 off of the asking price. Jenny seemed inexperienced when it came to paperwork and didn't seem to know what she was doing. Our certified check that we picked up from our credit union appear to be very confusing to her. It took until 6 pm for us to leave with the car! I couldn't believe it! I have purchased several vehicles in my lifetime and I have NEVER had it take this long! Then after all paperwork was signed, she tells us that the title is still in the mail and it would be at least a week till we would be able to pick it up. Now, for anyone who wants to register a vehicle in another state, you know that you need a copy of the title to do that. So, for the past week we have been unable to drive the car out of fear of being pulled over and having no registration. Bottom line, the car is as expected so far (considering we haven't been able to drive it) but the customer service was just awful. Also, the key fob that was listed on the website to come with the car, did not exist neither did any floor mats. Jenny's response, "That list is pulled up as stock but I can look into it". We are still waiting.....

I had an outstanding experience at Fabulous Auto Sales, - Natalie H.

I had an outstanding experience at Fabulous Auto Sales, and I can confidently say they went above and beyond in every aspect of the car buying process. From start to finish, the team made me feel welcomed, informed, and valued as a customer. A special shout-out to George, who was absolutely incredible throughout the entire process. Not only did he help me find the perfect car for my needs, but he also went the extra mile to make sure I was completely satisfied. After the sale, George even took the time to help me put my license plates on—something I definitely wasn’t expecting, but it showed just how much he cares about his customers. His dedication and personal touch made all the difference and truly set this dealership apart. The entire staff was professional, knowledgeable, and transparent, ensuring I had all the information I needed to make the right choice. The dealership itself was clean, well-organized, and a pleasure to visit. I’m thrilled with my new car and can’t recommend Fabulous Auto Sales enough. If you’re in the market for a vehicle, be sure to ask for George—his customer service is second to none!

Unsatisfactory - Llamas2010

It was not that great they were nice but the price being wrong, driving down there more than an hour drive to get an offer 2k higher than it said online that's even before taxes and fees, the people making the offer didn't even look at the car with me was messed up from the bottom was scratched up on both sides of the car very noticeable, and then the worse part they kept our drivers license and we called they said they would send them Monday, ok both our faults, but then I go the next day to pick up the two drivers license and turns out I watch the main guy go thru his drawer looking for them a nice 5 min till he finds both of them. And I'm talking about he was looking in the same small drawer where he has a whole bunch of stuff so how was he suppose to send them the next day If they are unorganized

Very nice people. - Pete

Very nice people. Helpful and responsive. Dealt with them from long distance and they did exactly what they said. Would highly recommend them.

Sold me a lemon, beware. - ddd18

My story spans 6 months of nothing but break downs, tow trucks, rental cars, and phone calls between Roy and Juan at Forza Motors. Forza was responsible for fixing a known problem on my 2009 Audi A3 and paid for 7 trips to the auto shop. Seriously, this car broke down 7 individual times about once every 2 weeks, leaving me stranded needing a tow truck. Each time I was promised it would be taken to an Audi specialist and that the problem was found and repaired. To this day it has yet to run reliably. Forza has refused to offer me a full refund on the purchase price despite this insanity and that the car is clearly a lemon. During the week long repairs I would go car-less, Forza was nice enough to loan me a beat up 2001 or so Acura RSX with a broken head lamp. I eventually bit the bullet and took the car into a mechanic on my own only to hear the chief mechanic tell me that whoever worked on the car prior had really hacked things apart. Stripped holes in the engine, cut bolts to fit, broken clips holding wiring and hoses. A lot if jerry-rigging…. so much for “Audi specialists” repairing the car. I was lied to. It was clear Forza was trying the fix my car as cheaply as possible which I believe has led to more problems which I am facing now. Toward the end of my ordeal they have become unresponsive… In total Forza lacks the integrity to admit fault and accept a return. Until Forza offers me a full refund it is clear they are the shady used car dealership all car buyers fear. I hope to hear from Forza so I can update this post with a positive ending.

Good honestly dealer, highly reccomended!! - Jonzz17

Went to Fusion Motors just to look around and we were amazed to see how nice their vehicles are and how nice and friendly the sales staff are. We purchased a 2016 Nissan Altima, it was very clean and had really low miles w/ factory warranty. We got an excellent deal with a very good interest rate. If your looking for a good quality used car for a good price then go see Paul the finance manager at Fusion Motors and he'll take good care of you, thanks again Fusion Motors we will definitely recommend all of our friends and family to you!!

Best Experience Ever!! - HappyAcTL

Facilities are awesome. Came in looking for an Acura TL and was greeted by Francisco and Rodney, both very professional and courteous - NOT pushy. This was important for me because my recent experiences were just that, dealing with pushy sales reps. I was immediately offered a beverage and snack as I walked sales floor. I test drove the TL on a Thursday and drove it off the lot on that Saturday!! My ENTIRE experience was great. I sincerely recommend anyone looking for a used car to consider GasSaversUSA. Especially if you're looking for good honest business. Both gentlemen were very knowledgeable and classy.

Extremely unprofessional - soheil

I wanted to get a car wrapped for someone's birthday and they gave me a 4-5 day quote, several weeks ahead of time. While they had my other car with them, they mentioned to me that they might be moving locations the next week and they'd update me. They didn't update me. I drop off the car to get wrapped on Friday morning. Their hours are 8AM to 6PM Monday through Saturday. I dropped off some wrap, told them to try to get the first part done by Monday and send me a picture. They didn't get it done. Monday comes, the day to start (they assured me all the wraps are available and would be there.) Turns out one of the wraps didn't arrive til like Wednesday or Thursday, if it even arrived, because we switched it to another wrap last minute Friday that was never even used in the end (aka left uncovered.) Only a single update on the car, and they took it to another random location. This was a fairly expensive car and they just drove it out past DTLA without telling me first, when they were supposed to service it in Santa Monica. Apparently only a single guy was in charge of working on it all week, in a remote location. I picked them because I wanted someone close by that I could trust, and I could go in and see how they were doing on the job sometime throughout the week. I didn't even get the wrap color I originally wanted, I didn't get it on time, I didn't get it serviced at the location I wanted, and they had a total of 7 business days to work on something they said would take 4-5 days and something I scheduled ahead of time I explained to them thoroughly before they started. Again, to wrap it up: 1. After I specifically said I can just bring it at another time, they assured me they could get the car wrapped on time for the birthday/gift. They didn't. They couldn't even get the car halfway done to me on time. 2. The wrap they told me was available was not available and it did not arrive on time for them to wrap a small portion of the car first so I could take a look. 3. The service was NOT done at their location in Santa Monica and it was also not done at the location they were moving to in Beverly Hills. This was not communicated to me at all. 4. Only one person was in charge of working on the wrap job that was time-sensitive, the bulk of their team being too busy moving locations, when I specifically took it to a place that had multiple people and I was initially told that by them that "we" would work on it, implying they would be involved themselves. 5. It's Friday and they still have a few panels to do, the bumper, the roof, and they still need to do the chrome delete on it as well as some other parts. I told them to just finish the rest other than the plastidip by 6PM (since they couldn't wrap some of the parts), I thought it was agreed that was the deal and they call past 8:30PM to let me know pretty much everything is still left over that they hadn't finished during the afternoon. Again, this is past the late delivery 7-8PM, when they said they would FULLY have it done by on Friday (in the afternoon.) I get it, they were busy, they don't want to rush anything, but the fact that they didn't communicate any of this through their transitioning process to a new store made my experience quite bad, especially when they were told several times that this was time-sensitive and to update me on the move before they do it. They blamed it taking so long on the car being dirty, but they're professionals and should be able to clean it properly before a wrap. They also didn't want to initially release the car on time, even half done, and said they would have to collect 7% higher than they initially quoted, but at least 85% of the payment, even though the following was left over: front grille guard, bumper, wheels, interior, side molding, foot step, mirrors. Basically making me pay more than they actually did so I would have to go back to them to finish the job, even though I do not feel comfortable using them anymore. They're also making me sign something first before they hand over the car, without even showing the car.

SCAM SCAM SCAM - ravynressetar1

My husband and I went into this place on Friday and walked out the same day "financing" a truck. When we left both the gentleman told us that he was approved by the bank, we signed a contract, gave them the down payment and all was "good". We went and spent over a grand to put new tires and rims on it out of pocket. Then on Monday we get a call saying that the loan was not approved and that we need to return the truck or they would report it stolen. It soon became clear that they did not reach out to any bank until Monday morning to get the loan approved. When we called to work something out they told us they called ONE bank and the Manager started to yell at me in a very unprofessional way. They were extremely rude, disrespectful, and continue to make very untrue accusations. They also told us to figure it out and basically do there job by finding a different bank to finance if we wish to keep the truck. They also refuse to offer any sort of compensation for the BRAND NEW rims and tires that are now on it (which in retrospect, now they can resell it for more due to this). It is lazy and awful service. We spoke to a different and way more professional used/new car sales broker and we let him know of the situation, he said that this happens all the time from small local used car dealerships, and that most likely the plan that the employees of "Good Guys Auto" had was to let us drive off the lot with a car and let us fall in love with it hoping we would come back after this and pay a huge lump sum of money to keep the truck. It was also brought to light that ALL their vehicles are bought from auctions that bigger dealerships LEGALLY cannot buy and resell. DO NOT GIVE THEM THE TIME OF DAY. DO YOUR RESEARCH AND DO NOT GET SCAMMED LIKE US!!!

Great Experience! - MEG

I have the WORST credit. Tony the owner worked with me and gave me a chance. I love my car and payments are reasonable. Tony has kept his word and fixed all the minor problems. I would highly recommend GPS Auto

Best experience, very welcoming, made our purchase in - Steve Eard

Best experience, very welcoming, made our purchase in less than 2 hours. Thank you Grand Motors.

Just bought a Chevrolet express van from Greenberg and am... - vexillium66

Just bought a Chevrolet express van from Greenberg and am very happy with my purchase. Paul was my salesman who I consider one of the best salesmen in Napa as well the best dealer in Napa, they were knowledgeable and efficient, I was in and out of there within the hour when all other dealers would take the whole day and make you wait most of the day just doing nothing. If you need a commercial truck or van I would go to Greenberg Quality Motors first and do not waste your time like I did looking somewhere else, glad I found them because I love the van I purchased from them. Paul and Jeff are the best salesmen in Napa by far and I do thank them so very much.

I paid cash for a vehicle from this dealer over eight... - KeithB

I paid cash for a vehicle from this dealer over eight weeks ago. I am still trying to get the title and license tags. Now they tell me that when they sold the car to me it had a lien on it and they had to pay off that loan first...what???? I would expect that it is ilegal form them to take my money in full for a vehicle that they do not even own. I am filing a complaint with the BBB and the National Dealers Assn. Stay away from these guys they will mislead you and you will be sorry.

Beware - Car Guy

I did the online application. I received a call from a salesman named David. He told me that I would need to bring 2000 with me to get a certain car even though the ad clearly states you can get the car with 0 down and you have 5 months to build your down payment. I drove all the way to there dealership. The drive took me 1.5 hours to get there. I brought the down payment with me. They actually showed me the car. I was amazed at how much it was beat up. As a matter of fact the battery was dead on the car and I had to show the manager and lot guy how to properly jump the car. I was taken inside the showroom. They had me sit down in front of this jerk finance guy. He asked me how much I had to put down. I told him exactly what the salesman told me to bring. I also told him since I had 5 months to come up with more down payment I would give him a total of 6000. He said sorry that 2000 is not enough up front. He said he would need more. I didnt even ask him what that was. I just walked out. These guys are liars and over charge for all these vehicles. Not only are they charging about 10,000 over what the car is worth but they are charging a 29 percent interest rate on top of that. JUST Beware that they will bury you so far in $$ that you will never get out of the vehicle. It will break before you will ever pay it off. There are way better places then this xxxx show. You were warned.

My wife daughter and I drove 2+ hours to purchase a car - MaxS

My wife daughter and I drove 2+ hours to purchase a car for my daughter. We test drove and decided on the car. We filled out financing paperwork as I co-signed for my daughter. After 45 minutes I inquired about the status. Micheal Whang the general manager said they were still waiting on the bank. This went on and on. After over 4 hours we ended up purchasing it with a cashiers check. Micheal offered us a free car wash or oil change to make up for our wasted time. No thanks for your “generous” offer Micheal! Don’t waste your time here. They have no belief in customer service. Go to the Dublin or Burlingame Kia dealerships. They both have much higher review ratings. Now I know why!!!

I don’t know why they provide and email if they will not - weo457

I don’t know why they provide and email if they will not respond to any inquiries. I emailed them twice. Too bad, ended up buying my care from someone else.

They're simply great, thanks again Hertz car exchange Inc - nibopeter

They're simply great, thanks again Hertz car exchange Inc for what you did for me

This dealership was horrible wasted a ton of time. - Annoyed woman

This dealership was horrible wasted a ton of time. As a woman I felt like they treated me very disrespectfully. I specifically called them to make sure that they would honor the nationally advertised discount for healthcare workers and first responders before driving two hours to the dealership. Then having them waste almost 2 hours of my time, and then told me that they would not honor the discount code. For someone who works with elderly disabled.

I sent two inquiries. Never got a response. I live almost... - Jddonahoe5950

I sent two inquiries. Never got a response. I live almost two hours away so I can’t just show up.

Not professional, not friendly, not easy to get in - gearhartphotography

Not professional, not friendly, not easy to get in contact with, not a great experience overall- just the bare minimum. I liked the car I came to see but ended up leaving before the test drive because I didn’t care for the attitude of a couple salesmen.

Sent me your cars all you have $9000 down please if you... - GarciaSantyA

Sent me your cars all you have $9000 down please if you have more i like to see it

Trust worthy great to work with got me in and out very - Arianna

Trust worthy great to work with got me in and out very quickly great working them

They cheated me out of $900. The used car was for sale at... - prand_md

They cheated me out of $900. The used car was for sale at $8000. I offered $7000 and he agreed. Later, I discovered he had only reduced the price on the bill of sale by $100 rather than on the agreed-upon $1000. LIAR!

Absolutely useless. Sent two emails. No reply. Visited... - Switch3sixty

Absolutely useless. Sent two emails. No reply. Visited their address and nobody was there, no cars to view either.

If I could give Tony and iAutoOC 10 stars I would. - Samchon609

If I could give Tony and iAutoOC 10 stars I would. I have been searching for over 2 months for a car that would fit the IRS Used EV/PHEV rebate program. Almost all of the traditional franchise stealerships were not helpful or just plain crooks. Yes we have xxxxty credit (sub 600 at the time). But that doesn't mean we deserve to be lied to and condescended. BUT none of that from Tony. He knew exactly what I was looking for and we had a deal in writing to my email done the day before. He also found us financing that would work with us. I did have a folder of paystubs and info. We made an appointment to arrive at his dealership and within 52 minutes we had signed all the paperwork and drove away with out new to us Plug in Hybrid. Tony was honest and helpful from day 1 to closing the deal. We are in the market for another car, and we will try to work with Tony again.

DONT BUY FROM THIS GUY...i went there ready to buy.FIRST... - oalon

DONT BUY FROM THIS GUY...i went there ready to buy.FIRST WARNING SIGNAL, he did not want me to take it on a test drive without first negotiating a sales price! What???? He was very rude and unprofessional. I also got a really bad feeling that the car had major issues..although it was detailed, i could see the bad repaint job over the left side of the car along with scratches on the bumber. Bottom line, make sure you deal with an honorable guy, ESPECIALLY when buying a BMW. Take my advice and go elsewhere!