2,910 California Used Car Dealers

Car dealer did not return call very rude customer service - ajnoriega2269

Car dealer did not return call very rude customer service definitely will not recommend to family or friends

This dealership strung us along for a month telling us - MEK3993

This dealership strung us along for a month telling us they were processing paperwork on. the vehicle and everything was good to go and then told us after we had paid a transport company that they had found something wrong with the vehicle and it was not worth the money to fix it so they were sending the vehicle to auction and it was no longer for sale.. Very shady practices.. especially for me being an out of state cash buyer. Not satisfied

BE FOREWARNED: DO NOT PURCHASE A CAR FROM THIS DEALER. - MKDK

BE FOREWARNED: DO NOT PURCHASE A CAR FROM THIS DEALER. On 7/7/23 I bought a used Toyota Prius from dealer Henry Flores at Katana Motors. Exactly three weeks and 357 miles later on 8/1/23 the car broke down as I was backing out of a parking spot. The car made a loud noise and the steering wheel ceased to control the tires, making it impossible to turn the car in any way. I had the car towed to my mechanic who identified the cause of the breakage being due to new tie rods that had recently been improperly installed. Henry deliberately did not disclose this significant work and the CARFAX report did not indicate this work as having been done. My mechanic told me this is a highly unusual issue to occur and definitively concluded that the newly installed tie rods were the issue. My mechanic also stressed that this was a major safety concern and how lucky I was that this happened in a parking lot and not on the freeway. The negligence by Henry to not disclose this work and let me drive this compromised car off his lot literally could have resulted in fatalities, mine and that of other drivers had this breakage happened on the freeway. It absolutely frightens me to think what would have happened if this had occurred at high speed, unable to steer the car and follow lanes and curves of the road. Do yourself a favor: DON’T DO ANY BUSINESS with Henry at Katana Motors. He literally doesn’t care if he sells you a car that will kill you weeks after the sale. He should not be allowed to be in the business of selling anything.

The salesman wasn’t as friendly as I thought he should be - V

The salesman wasn’t as friendly as I thought he should be and wasn’t willing to negotiate hardly at all on the price

BUYER BEWARE! Recently purchased a used vehicle from... - plazab

BUYER BEWARE! Recently purchased a used vehicle from these guys. I was eager to buy since I was in need of a vehicle and I was lured in with a "to good to be true price." It was about $1000 under Blue Book for the particular vehicle I bought. When I bought the vehicle things went well for the most part. Place was a bit dirty, but hey it's a used car dealership and I'm not exactly rolling in cash. I dealt with a guy named Ramez there, seemed ok at the time. Nice enough guy with a quiet demeanor. I test drove the vehicle, it ran good, was clean and I was happy with the overall purchase. Despite the fact these guys don't put warranties on their cars I was ok with it. Ramez told me the reason why they were able to sell below Blue Book was because they did not offer warranties. I purchased the vehicle and drove off...with only a 1/4 tank of gas...never heard of a dealership not filling up a vehicle before it's purchased but whatever. Here is where the fun begins. 2nd day of owning the car...I'm driving on the Dumbarton Bridge. I begin to hear a knocking noise in my right front tire wall. I know I didn't run over anything so I think something is wrong. I pull over once on the east bay side...my front right signal/blinker cover has popped out of place. Upon inspection I see epoxy or glue residue on some of the clips that lock it into place. So I currently have my Blinker taped onto my car. The fun continues...a week ago (roughly 2 weeks after I bought this car.) I notice the brakes grinding. I take it into a shop that has won Mountain View, CA. choice award for the past few years for best mechanic. He doesn't even have to take my wheels off to notice that my Rotors are worn far beyond repair. I pay the $65 to have him do a complete inspection. He does and gives me the low down. " You need new rotors, new brake pads, and your front right caliper is sticking so you'll have to replace that." Great... he informs me that by law a used dealership is not allowed to sell a vehicle with less than 50% brakes. So I call up Kings and try to negotiate some form of vehicle repair with them. They assure me their mechanic looked at the brakes and gave them his ok. They say they can have their guy do the repair for much less than my mechanic in Mountain View so I decide to bring it back to them At this point I trust the guys at Kings Auto Sales about as far as I can throw them so I offer to buy the parts needed just so I have piece of mind that I will be getting new parts installed. I get the parts and they are suppose to cover maintenance...and by the way I also had verbal confirmation from Ramez that he would also fix my blinker over the phone. The day comes to have the car fixed...I had to have it towed there and they requested I leave the vehicle over night so that all the necessary repairs could be done. I agree. Next day, I get a call at 11am that my vehicle is ready to be picked up...I drive 2 hours to Sacramento. What do I see in the parking lot??? My vehicle...blinker still taped in place. I go inside to ask about the repairs...they only replaced the rotors and pads...and told me that their mechanic said my calipers were still new. I was so angry at this point I had to get out of there before I said something I would regret. They cut me a check for $100 to fix my blinker...I should have ripped it up instead of taking it. I feel taken advantage of...these guys didn't sell the vehicle up to used car standards and definitely did not meet the repair standards. I've called the dealership today and conveniently Ramez is dealing with customers so I'm getting avoided. I will be contacting the Better Business Bureau to report these thieves, not that it will matter to them. I may also decide to explore my legal options in this case as well. Apparently they sold me a vehicle with less than 50% of brakes which by law they are not allowed to do. I paid for the parts which they should have paid for, these guys are crooked. Do not buy from Kings.

DO NOT BUY HERE!!! WARNING THESE GUYS ARE LIARS!!!!! - core40

I purchased a MB GLK 350 from “Klass Motors” a few months ago and they are thieves and very manipulative. I was told the car had its A5 service done and that everything on the car was working perfect. It turns out that even know the CarFax showed no wrecks the car has clearly been in a wreck on the drivers front side. A few weeks after purchasing the vehicle the paint on the horrible repair job started to peel. I’m now paying $1000 to have that damage fixed. The engine also had major problems and I had to spend almost $3000 on engine repairs and the power module is also broken and its going to cost another $1500 to fix so I will have spent $5500 to fix what should have already been fixed by the dealer. It’s a really shady company and I would avoid them at all costs. What they are doing is buying damaged cars from auctions and putting a few bandaids on the problems and then selling then to unsuspecting customers. WARNING DO NOT BUY HERE!!!

Friendly and helpful - Jj

This is a great place if your looking for driendly and helpful service. I drove my car for test run and decided then and there to buy

Based on many Google reviews praising this Dealership, I... - CLASSIC BMW GUY

Based on many Google reviews praising this Dealership, I make an appointment for service. On the day of my appointment, I am running about 10min late so I hastily drove into the first available spot to park. RED FLAG No.1: The next thing I know is that the Lusti Detail guy is suddenly kicking the front of my car...RED FLAG No.2: the Service Manager quickly diffuses this "little" incident but offers no remedy for the scratches on the hood of my classic BMW. WAIT A MINUTE!! The website video proclaims this Dealer as "San Diego's #1 Independent Automotive Service Center..." RED FLAG No.3: I AM CHARGED $300 FOR A LOOSE WIRE?!? Should have checked all reviews, including Yelp.com, before bringing my collectible BMW here! TERRIBLE STAFF PREDATORY PRICING are the reasons for this rating.

very good experience, Devin was very prompt and explained - microendodoc

very good experience, Devin was very prompt and explained everything very well. Unfortunately, I found a better car than what I was looking at, at this dealership.

Very Pleasant to deal with and get price. - mm2626

Top notch. Great people to deal with. I highly recommend them they helped me to get a great price and low lease rates and the whole transaction went very smoothly.

Highest Quality Cars - Jamie EDH

I flew in to the LA area to find the perfect car. I had researched several cars in 7 different cities around Southern California. I started my venture in Laguna Beach and I worked my way north. After visiting several dealerships I was getting discouraged with the quality of cars I was seeing. I drove over an hour to Major Motor Cars to look at 2 cars that they had in stock and I am glad I did. I found the perfect car and it was in showroom condition. My salesman, Fred, could not be more accommodating. He told me the price, I told him what I was willing to pay, done deal. It was that simple. I needed a ride to drop off my rental car which was an hour drive each way....done. I was hungry after an all day excursion, he took me to a nice dinner. While they were doing my paper work I was looking at all the cars in their inventory. I must admit I was very impressed. Every car was a 10. All had low miles, extremely clean inside and out and very fair asking prices. My advice, go to this dealership first you will not be disappointed.

There was no reply to emails when asking about inventory - Andy

There was no reply to emails when asking about inventory availability or test drive scheduling.

I have not gone in yet but will of loan approved for a - Luvleeee

I have not gone in yet but will of loan approved for a lower priced auto

Concerned consumer - Concerned customer

Our sales person mislead us about a tow package being on the car. On top of that we were told CarMax was ordering us 2 keys fobs. This was not the case!! We had to make an appointment and then they ordered ONE key fob. Very disappointed!! My whole experience was terrible. On top of that, we have had the new/used car for 2 weeks and the brakes are bad. So tell me why they wouldn’t have checked the brakes prior to selling!!?? I am sitting in the service department now and they are telling me it’s going to take an hour to diagnose bad breaks!!! What the heck!!?? So then after they diagnose, I then have to make another appointment to have brakes fixed!?! Meanwhile my family isn’t safe due to bad brakes!!!

I recently came across this dealership from a friend. - Andrew

I recently came across this dealership from a friend. I was looking for a great deal on a car, and was told to go to Cristo. I was looking for a good Mustang convertible with clean car fax and he helped me get my dream car!

horrible experience on all aspects would never recommend.... - sudon

horrible experience on all aspects would never recommend. we needed service got the run around. have not gotten the extra set of keys or registration dealer waqs holding have gone 4 times to pick up doors locked even though cars are parked outside .

At first, the salesman seemed to be very nice and... - ice090684

At first, the salesman seemed to be very nice and helpful. I saw this car and instantly fell in love with it. The car had a minor problem, the windshield had a little crack on it. So I brought it up to the salesman and he agreed to replace the windshield. We went to the office to finalize the deal sign all the paperwork tahts needed. He said that he'd call me to make an appointment to come and replace the windshield. Of course, he never did call. After weeks and weeks, I finally decided to go down there to see what's up. He said that he "tried to call" which of course is a lie. If he did, I would of known because my mom was always home. Then next he said that, the 30 day warranty has expired, which doesn't really matter because I had a DUE BILL that says the windshield replacement was suppose to be free of charge. I just told them that they will hear from my lawyer and then they agreed to replace it finally. If you go there, have a lawyer ready, then they would definitely keep their word.

BEST USED CAR DEALERSHIP ON THE CENTRAL COAST. AMAZING... - joshua831

BEST USED CAR DEALERSHIP ON THE CENTRAL COAST. AMAZING STAFF, AMAZING SERVICE, AND AMAZING PRICES! GO SEE MIKE JR AT MIKES AUTO SALES! Go visit this dealership for your next car, will not regret it!

Very easy transaction. - jmknipprath

Very easy transaction. Ray, the general manager, was courteous and efficient. We drove from LA, finished the paperwork without difficulty, and were able to return home for dinner. The BMW Z3 was as advertised, with very low mileage and in very good shape, especially for a 2000 model. When we took the car to our mechanic, he concluded that, overall, it was a good car. The price was reasonable and justified. Based on our experience, I highly recommend the dealership and Ray, if you need a vehicle. Even if you have to drive three hundred miles.

My Service Consultant, Dustin K, is always so pleasant - bellbus

My Service Consultant, Dustin K, is always so pleasant and helpful. I was able to pick up a loaner and do what I had to do and pick up my car when it was ready. Historically, I do not use the dealership for maintenance but Motor City Lexus has won me over.

I bought my car in July of 2023 and no title till date. - Lx570

I bought my car in July of 2023 and no title till date. Excuses always

They make fraudulent claims in there advertisements - asasloe

They make fraudulent claims in there advertisements

First car for our son. - valvdy

We loved Felix and Bobby. They are genuine great guys and we will be back in a year to buy another car for our youngest son.

John whos great he help me to find the right car with the - jack

John whos great he help me to find the right car with the best price

h3lpful quickly to get some help . - staceyandreas1

h3lpful quickly to get some help .Car ran well and will work with anyone and once they customers are happy they happy. we're very satisfied with all the gentlemen's support. thank you

Bernie and Tod are both great trustworthy guys! - janetsummers

Bernie and Tod are both great trustworthy guys! I love my beautiful car! Thanks so much!

Terrible the gentleman didn't know anything about any of... - kennethmagana66

Terrible the gentleman didn't know anything about any of the cars and the cars were overpriced and we're just destroyed looking

Great service - Lattimo

Great service, very courteous and professional. We bought our 2nd car here and both run well after 8 and 2 months respectively. Wou;dn't hesitate to recommend to my friends and family.