Good customer service, very helful and friendly - Jenngass43
I loved having my Mini it was such a fun, cool car! I wish I could have leased another one but couldnt find one in my price range this time. So I was sad to turn my Mini back in but I loved it and the customer service I was given so will come back in the future! Thank you!
Top Reviewed Specialists At This Dealership
MINI Motoring Advisor
Senior Motoring Advisor
Dishonest - TJ
I came in to purchase a used Mini and was told a number of lies by my salesman Shawn. According to Shawn the car was a “1 owner” and had been purchased there new and was always serviced there as well. When I got the car fax it showed I was the 3rd owner (4th if you count the dealer buying it), it came here from another state. I was told a number of issues with the car had been fixed by them but when I requested the service record he didn’t have it. I later got an “estimate of services “ but nothing showing work had actually been done. I offered $400 less than the asking price and he looked irritated and said no but he would check. He walked around with the paperwork, going to the service window and eventually came back to tell me no, the price was firm. He never showed my offer to anyone! The finance manager was splitting his duties between Mini dealership and COs BMW as they were short an employee. This was a cash transaction but I was made to wait there all day long. I was never offered a drink of water or anything all day. When I finally got my car it was dirty! They wouldn’t even bother to detail it for me as all dealerships I’ve ever purchased a vehicle, new or used, it’s always delivered clean.
I would not recommend this dealership to anyone.