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Great service?Thanks.Brandon. He Was very kind and... - cjjackson29
Thanks.Brandon. He Was very kind and Jelpful
Top Reviewed Service Specialists At This Dealership
Lydia took care of all the logistical items that were... - theairhockeyguy
Lydia took care of all the logistical items that were needed and made the process as smooth as possible. We were able to get all the necessary work done and in a timely manner.
Took my car in for low oil light. Paid over 5k in... - Carrieannelliott
Took my car in for low oil light. Paid over 5k in repairs. Large amount of unexpected repairs. My heater worked fine with no problems prior to taking to shop. Within 2 hrs after picking up after repairs were completed, I called to let them know the heater on driver side was not working. They took it back and wanted to charge me an additional $500 to repair. Told me something coincidentally broke to make the heater not work while in the shop for other repairs. Even though they did an antifreeze flush which is known to sometimes be related causing this exact heating issue. They insist it is not related and coincidental. I refused to pay anymore after being bled for over 5k, so now I have a cold car as result. Brian is who I worked with. It is no longer CO's, is under new ownership.... Would not recommend.
Also found out they are not BBB accredited....
I had my X5 serviced for an oil change and software... - G&MA
I had my X5 serviced for an oil change and software upgrade and Jason was super helpful as usual. He worked with the team to make sure that I get the required upgrade for the missing SW features in the car and explained everything that’ll done.
David was equally helpful and made my transportation from the shop to home very comfortable. The service car (X5 F15) is clean. He even made sure that a friend working at Winslow come out to see me.
While waiting to get my car back another SA (didn’t get his name) checked on me and made sure that I’m being served.
The planned work was completed on time with a report sent out through email (my preferred method).
I purchased a 2019 BMW X2 December 8, 2020 (via Broker)... - SophieP
I purchased a 2019 BMW X2 December 8, 2020 (via Broker) which was imported from Canada. I noticed an issue with the fuel gauge not reading correctly, so I scheduled with Gebhardt for repair, first visiting their service center 12/22. 6 months later I'm no closer to having my repair completed by Gebhardt BMW.
Shortly after arrival Nela asked me to take my car to top off the gas because “the tank needed to be full to properly diagnose the issue”. Rather than argue I left and returned with a full tank of gas. The needle on the gauge was still sitting at half which was the issue I’d brought it in for.
I then sat in the lobby for no less than 4 hours before being told that I would need to come back because they didn’t get to the root of the issue and had no time to that day. The whole back seat would have to be removed to get to the fuel tank so I had no choice but to reschedule since they had no loaners. I returned with my vehicle 12/30 it was dismantled and then Nela suggested I take a loaner as parts would not be available for at least 2 weeks. As I wanted the issue remedied I agreed and left my X2 with Gebhardt BMW for the repair.
I received a call on 1/20/21 to say that my vehicle was ready for pickup. I chose to go next day to pick it up due to a schedule conflict. When I arrived Nela provided my paperwork as I received my keys and quickly mentioned I didn’t to sign then sent me on my way. I didn’t argue as I needed to get my daughter to soccer.
When I got in the car I noticed the temperature was using Celsius so I went into the settings and changed the units to back to US measurement. I looked at the fuel gauge and it appeared to be reading correctly now. However when I got on the highway is when I noticed the issue. I could not tell how fast I was going until I figured out how to get the onboard computer to display the speed and in MPH. My vehicle came from Canada but was converted and had a speedometer showing MPH when I took it to Gebhardt BMW. When I picked it up, my speedometer was now measured in Kilometers. It was getting dark, in rush hour traffic on the highway with my child in the car and I found myself in what I deemed an unsafe situation trying to react on the fly!
When I came to a stop I looked at my paperwork, and there was something else. They mentioned a fender/ flare being damaged while performing my repair, which they then replaced. I wasn’t notified by phone or email when this happened, nor was I notified by Nela when I picked up the vehicle. I took a look at it when I got home, and it wasn’t even on there correctly, it was sticking out and not flush with the body. I was told they had no pictures and likely discarded the damaged part already (super convenient 🤔). This is inexcusable as well!
At the time the only person I could air my grievance to was a service manager on loan from Gebhardt Volkswagen. Come to find out there was no service manager and there was no GM at this location.
In March I did return to have the correct instrument cluster installed but during diagnostic another part in the steering column needed to be replaced. I was notified that this part would be on back order as well, and would be there within 1 month. I was told by the new service manager that they would call me when the part comes in.
I advised of my schedule and that this would be fine but 2 months later haven't heard anything. I even called and left a message for the service manager directly since the service writers at this location have a terrible track record when it comes to follow-up. It's been 5 days and still haven't heard from the service manager Jonathon. While I understand that Monday was a holiday, that doesn't excuse Thursday, Friday AND Saturday as contact days.
At this point I'll be making my second complaint to BMW about this Gebhardt BMW, and will also be filing a complaint with the Dealer board and the CO AG.
If I could I’d give this place a 0 star rating.
DO NOT do business with this dealership!Background on... - C.R.
DO NOT do business with this dealership!
Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession.
When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car.
This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA.
Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership.
Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers. Also, please reference all other negative reviews on this place, you will see similar stories regarding the general manager.
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
I took my tow truck into Reliance a few months ago, the... - stevefutterer
I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email firstname.lastname@example.org one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.