I wanted to reach out and share my experience with... - HSHDriver
I wanted to reach out and share my experience with Stevinson Hyundai of Longmont. I recently had a major warranty repair issue with my vehicle that took the engineers from Hyundai Corporate (Hyundai Motors America) over 9 months to fix. I want to make it clear that as soon as Hyundai Motors America engineers approved something to be fixed it was handled immediately by the Stevinson team. The shop technician Seth I believe did the majority of the work on my vehicle and he was tenacious about finding the problem and getting fixed, I received none of the normal dealer “runaround” about not being able to figure things out. He dug in and HANDLED things. Normally, one would think this would be a nightmare situation, but from the moment Steve Lines the Service Manager took charge of the repair, things worked flawlessly. Scott DeSimone the General Manager was incredible to work with and took time to make sure I had a loaner car or rental car throughout the process. Constant updates, excellent communication, made what could have been a terrible situation, seamless! All in all, they got my car finished and it works flawlessly now, they even went ahead and handled a few warranty items that I didn’t even realize it needed. If you have a Hyundai and you need service of any kind done, go to Stevinson you won’t regret it. Their level of service and commitment to doing the right thing is unparalleled. Steve and Scott are incredibly great to deal with, and make even the toughest of situations easy!
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