38 Colorado Volkswagen Service Centers

I took my tow truck into Reliance a few months ago, the... - stevefutterer

I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email majortorque@gmx.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.

I received my pickup back after a transmission - Kansas

I received my pickup back after a transmission replacement that took 2 weeks. Upon receiving my pickup and getting it home, I found that several items had been stolen; a change container, 2 knives, and a pair of hunting binoculars. These items were located in two different areas of the pickup and were not in plain view, meaning that someone would have had to open consoles that had no bearing on the repair. I called the service department to report the theft. There was no apology, no ownership, nor an attempt to make it right with me. I was told that it was my responsibility and not their’s even though it was on their lot. They said they would look on the service technician work benches. I have attempted to call the GM of the dealership with no call in return. I did make a report with the Burlington Police Department.