I really hate to leave a negative review because I - aburnett
I really hate to leave a negative review because I genuinely liked the people in the office; Ryan and Bonnie were friendly and easy to work with. I don’t believe there was any malicious intent, and everyone came across as good people. That said, the vehicle I purchased did not meet the standard it was presented with, and I don’t want someone else to run into the same unexpected costs I did.
I purchased a used 2018 Tesla Model 3 from Liberty Motors on August 12, 2025. From the start, I expressed concerns about the climate system and the suspension due to the age and mileage of the car.
During the test drive, I noticed a creaking sound when turning the wheel and when going over bumps. When I mentioned it afterward, I was told it was a known Tesla steering column issue. I specifically asked whether it could be suspension-related and was assured that it was not, and that the suspension was in good shape.
Later, Tesla diagnosed the noise as a suspension problem that required $1,869.42 in repairs. Additionally, although the heat couldn’t be fully tested because it was over 90° the day of the sale, the climate system turned out to have a major fault as well. I now have a repair estimate of about $2,400 for climate and coolant system work.
I called to ask whether Liberty Motors could help with any part of the repairs or costs and was told that the vehicle was sold as-is and Bonnie let me know there was nothing they could do.
Based on my experience I would encourage future buyers to get anything you’re concerned about inspected independently and not rely solely on verbal assurances. I hope my experience helps someone avoid similar unexpected expenses.
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