Worst customer service ever - Marie
THE WORST SERVICE CENTER EVER. If I could give this 0 stars I would. I had to go in for my Axel which should be covered by warranty and they said that since there was a clamp [which has nothing to do with the Axel] that wasn't Range Rover they couldn't fix the car. That since I had my brakes done somewhere else they don't know if that person touched my Axel as well [the person who did my brakes was my best friend]. I went back and forth with them for weeks to the point where the owner finally reached out. I politely asked the owner if he could look into where they got the car from and if the previous owner had done work on the car and he said that he would follow up on Monday. I gave him until Friday and still did not hear back. I called, no answer. I called almost every day for 3 weeks and left numerous voicemails- even corporate called him and he wouldn't return their messages either. Don't get your car serviced here at all. They tried to charge me $1,700 for my Axel. I took it to a different dealership and they couldn't understand why they were charging me and told me it was 100% covered.
Everyone at RR is friendly, positive and helpful. - 1wibbly2
Nick received many emails from me and responded, quickly and curtiously.
He also set up the navigation and answered any new questions after I leased the Evoque.
I am from California and was visiting family in Guilford... - roverboy
I am from California and was visiting family in Guilford when I needed service on my Range Rover before making the drive back. This dealer is such a pleasure to work with. They were so friendly and quick. Every member of the staff is exceptional and makes you feel welcome. I cant wait until I move to Guilford in 3 years so I can have an honest land rover dealer, very much unlike the ones in California. I recommend this dealer to anyone who actually wants the real Land Rover Experience and to feel valued as a Land Rover Customer. Thank you Land Rover Guilford for caring about the customer, a rarity among every other dealers throughout the nation.