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Very Disappointing Extended Warranty Program - TRUSHAIDAT
Poor Service and Warranty Program
My steering wheel is peaking, i asked the service department because I was it is covered under my extended warranty, u fortunately, their reply was that this is a wear and tear!!!!
Very disappointing from a reputable company like Colonial Ford ?!
My Crowley Nightmare - IDave
Purchased a new 2017 Fusion Sport from this dealership two years ago. Returned for electrical issues 10 times, including one tow. Repaired or replaced modules, 5 times for windows 5 times, reprogramming, deep sleep mode. I was even told I had the wrong tech working on vehicle??? Last visit I was told this was our fault. Attempted to replace vehicle with a new Mustang, wanted to charge me 57,000$ for a car listed as 40,000$ and trade value for my immaculate 4000 mile Fusion of half the purchase price. Between the service incompetence ( cannot even reset oil life) and the sales gouging greed, we will never recommend or return, vehicle being lemon lawed!
Best ford dealership for service!! - Gchristensen
I brought my 2012 f350 diesel in for a warranty repair after a horrible experience at another local dealership and if I could give ten stars I would i was treated very professional and they did everything they said they would do and did it on time great job Larry Wright you are a credit to your profession !!! Great customer service at Torrington Ford thank you Larry