Accommodating, flexible and professional - LaurenH
K was an excellent sales person very knowledgeable about the car we were looking for. Bill was very patient as we worked through the buy v. Lease options. In the end, they went to another dealership to get the exact car we wanted and delivered it quickly. Great customer service!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Internet Sales Manager
They even take great care of those of us from out of state! - Ed
I was in CT for a few weeks helping my brother. My 2013 Ford C-Max Energi had been working fine on the way to church. When I came out and started it, the SYNC console went black and then kept showing a "Scheduled System Maintenance" message. I have no idea "who" scheduled it. Then the system would reboot 3 or 4 times. I had no radio, phone, navigation or climate control. I took my car to Crowley. They provided a courtesy shuttle ride back to and from my brother's. They kept the car for a few days waiting for a replacement part from Ford. Thankfully, the part and installation were covered by a warranty extension by Ford.
A good deal, but not a perfect experience - Chris Hamilton
First, let me say that the price I paid and was offered for my trade (which I opted to not trade) was very fair. So, if you are looking for a good deal on a used vehicle deal, this is probably a good place to check out. The only reason I can't give the dealership a higher rating is that everything seemed a bit rushed. When I drove away with my new (used) vehicle, the "change engine oil due" message was displayed. I called the dealer and they ensured me that the oil had been changed and that they just forgot to reset the oil life. The car didn't come with an owner's manual, despite being a certified pre-owned ford, so I had to find a video on line to figure out how to reset the oil life (not hard). Also, the car only had half a tank of gas in it when I drove off the lot. Not a big deal, I filled it up when I got home for $20, but I would typically expect that a car I buy from a dealer have a full tank of gas, fresh oil change, and new windshield wipers (I'm not sure if the wipers are new or not, but they seem kind of cheap). My satellite radio hasn't started working yet, but I'm giving that a few days since the dealership may need to register the car as certified pre-owned. Also, I purchased a Ford ESP plan from another Ford dealer on line (much cheaper) and the other Ford dealer also told me the vehicle hasn't been registered as a certified vehicle yet, so that is also on hold. It may be typical for it to take some time for that process to occur, especially since I bought it on the Thursday before a holiday weekend, so we'll have to wait and see on that.
Great trade in and used car purchase - JfromCT
I was interested in a car that I saw online. I filled out the online form, was immediately contacted by Shaun. He was easy to communicate with, provided straight answers to every question that I had, and did not pressure in any way in person.
Park City Ford was great with pricing, very patient with me as a picky buyer, and accommodating with my schedule. They even drove the car I was interested in to my nearby mechanic for it to be inspected.