Looking for a new vehicle - Bill70
Steve was very knowledgeable about the vehicle and explained all the high tech features. He spent enough time with us so that we were comfortable and offered his time for follow ups if we had questions.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing Consulant
Sales and Leasing Consultant
Happy that I chose Fairfield Mitzubishi for my new car. - Aviva
I bought a brand new Mitsubishi Outlander PHEV GT From Fairfield Mitsubishi. It was not the first Mitzubishi dealership I went to. Even though the other dealership was sleeker in its appearance there was something missing. When I walked into Fairfield Mitsubishi it was warm friendly knowledgeable courteous and they did everything they could to help me get the car I wanted at the best price possible. Their follow up and follow through was exceptional and their customer service is personal and noteworthy. Since it is a brand new car to this country and new to the dealership they also had a learning curve but made every effort to know the car as well as possible so that they could convey that information to me. Even though it is not my first plug in electric hybrid there are many changes that I need to be aware of and even after I drove off with my new car from the Dealership, they have made themselves available to me to answer all the questions that crop up with a brand new vehicle. Rene is a great salesman and Rita provided me with all the tools to insure that the deal would be closed. Even though Fairfield Mitsubishi is not close to my home I am glad that I chose them to purchase my car. I am sure that I will have a very positive relationship with the service department going forward as well.
Sales Consultant - G&J Pre-Owned
Sales Manager G&J Pre-Owned
The Sales Manager yelled profanities at my wife! - Unhappy customer
This was the worst buying experience I've ever heard of. They tried to get finance info from my daughter before even showing her a single car. When my wife pointed out she should at least test drive a couple cars before filling out anything, the sales manager (who identified himself as Ron Souza) screamed at her, using profanities and told her to exit the dealership. He also used made a disparaging mark about my wife to our daughter. I hope this dealership loses it's franchise. The salesman was kind, but the manager spoiled the entire process.
Purchase of 2016 Outlander - BettyH
The day I went to pick up my new car I was told the mitsubishi division is closing and that I would have to go else where for service. Same dealer that sells cadillac, Jaguar, VW and fiat. Car I purchased (not the car I test drove) has a list of problems ... really bad suspension, delay in the steering, road noise heard and felt in floor, pedals and steering wheel. hit a bump and dash board rattles, tons of wind noise (took me a while to get use to stop checking if my windows are up). Engine is very loud not sure if it's exhaust or what. Very uncomfortable car for long trip. Electronics on dash board have a mind of their own, changing modes and singles coming on for no reason. I owned a Mits.endeaver for 12 years best car ever. The outlander is the worst car I have ever owned. I contacted the dealer 2 days after purchasing the car with my complaints and to ask for a refund, Mitsubishi saleman told me at 200 miles to let the car have a break in time now at 2000 I still hate it, issues didn't work them selves out. . Now dealership I purchased from says I can"t go there for service, so now I am stuck with a lemon and have to take time from work to service a brand new car. Big mistake purchasing this car bigger mistake purchasing from this dealership. Beware Jaguar, Cadillac, VW, Fiat customers they also tried to sneak in extra charges after we agreed on a certain price.
Michael Mitsubishi only recommended repairs that were... - Customer Ed
Michael Mitsubishi only recommended repairs that were needed, and told me that several repair items I thought needed doing were unnecessary. They could have easily recommended those repairs and made easy extra sales on them, but they did not. I was very impressed. The work was performed quickly and was right the first time. The price for the service was very good, and was less than I was expecting at a dealer. I am very pleased with their service, and will definitely go back there, particularly to Shirly Green for the next service.
This dealer goes the extra mile to make sure you are... - Providence789
This dealer goes the extra mile to make sure you are satisfied. They are by far the best Mitsu dealer in CT. The same recommendation also applies to the service department. They value your time and always have the car ready when they say they will. I have purchased three "Mitsus" from them and would never look anywhere else for a car.