419 Connecticut Used Car Service Centers

EFFORTLESS, SEAMLESS, SMOOTH, MAGICAL - MISSPEARL

It was love at first sight when I found Miss Pearl on Carfax.com. The time was well past midnight when I saw her and immediately inquired. Within seconds I was talking to someone on the internet team at NB Auto. One never knows what they are getting themselves into (especially as a female) with internet car sales and there wasn't a single moment that I was hesitant or mistrusting with Jeff and his team. It was the most effortless, seamless, magical and meant-to-be car purchase transaction I've ever experienced EVER. Jeff had my back the ENTIRE time from my arrival to the shop, through financing and even with a follow-up alignment. I couldn't be happier with my new car and the process I experienced to make her mine. You are in awesome and safe hands with these guys. I highly recommend them to anyone searching for their new car love. Thank you so much again to Jeff and the NB Auto team.

When I came for an Oil change last year, one of the - Mrawlins500

When I came for an Oil change last year, one of the technicians went for a joyride in my car and drove above normal driving conditions. I caught them by the amount of gas they burned within a 10 mile "drive", I also heard them downshifting my car. The dealership admitted fault after the technician admitted guilt that they took advantage of my car. I felt completely disrespected by this service team. In addition, I had to let the service advisor know when my car was ready, before they did ( after the car wash was preformed). I was at the dealership for 2 hours, JUST for an oil change! I hope they used my experience as a learning lesson. If you have an S Model Audi, go to another local dealership, the technicians will abuse your car.

We recently took our car for mayor service to Toyota of... - ariasdelgado77

We recently took our car for mayor service to Toyota of Westport. The experience was excellent! Andy, the service manager was extremely helpful, and he even return the voicemail himself that we left at the dealer’s voice mail box to book the service appointment. Matthew the service advisor kept in touch with us the two days the car was in service. He was friendly and very professional from beginning to end. Terrance the technician left the car driving as new. Thank you to all of you for a great service!

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

By far the best European car dealership in New England.... - admir83

By far the best European car dealership in New England. Year and a half ago purchased an A 6 Audi 3.2. Not only was I satisfied with the price and quality but the service is amazing. This is unusual for me to say because servicing a German car can be a nightmare if you go through Audi Service who will nickel and dime you...and I know this because I used to own A6 2.8 .well anyways recently I convinced my brother to buy a Passat from North Bay Imports. But he's been having issues with it. But Chris from service has been taking care of it. never had to visit VW and spend hundreds of dollars And that's why I took the time to write this review because they are simply are amazing. there's just no comparison. And I look forward to buy my next Audi there.

Excellent customer service - Jenleelukas77

Our check engine light came on and we called Henri Michaud our salesman. He told us to bring our vehicle in. We brought our truck in and Rich the mechanic was completely upfront and honest with us and said they would need to keep it a few days to fix the problem right. They gave us a beautiful loaner vehicle to dive until we got our truck back. We picked our truck up not only did they wash it and fill the gas tank up they also made us 2 spare keys. Come to find out we also had a remote starter. The service here was awesome and I would recommend Papa's to anyone. The next time we buy a car it will be from Henri even though we live a hour away. Thanks again Henri and Rich!