137 Delaware CODA Service Centers

Awesome service department. They are an example that all... - godzukihop

Awesome service department. They are an example that all dealerships should strive to be. Definition of 5 star.

They have a better customer service now from the past , - josebarrera303

They have a better customer service now from the past , Im very happy with the service

sales and service - princess1948

I recently traded my truck for a ford fussion. The sales rep was very efficient and courteous I recommend Hertrich highly to anyone. I will be back

Great sales and service experience they always take great - wbjc1975

Great sales and service experience they always take great care of us and our car.

Service manager Anthony Young, went above and beyond to - bryantrl

Service manager Anthony Young, went above and beyond to understand my questions and concerns. My customer satisfaction of maintenance routine issues were resolve and completed with great customer's satisfaction of Five Stars. Along assuring I was able to get shuttle to and from home to pick up my vehicle. Thank you Hertrich of New Castle Deerships Five Stars from customer's for over 15years!!!!

Had a flat tire. I have Tire Protection Warranty sold to... - wolf357_61

Had a flat tire. I have Tire Protection Warranty sold to me by Toyota. Made an appointment to get the tire fixed. A nail in the tread, a simple fix with a patch or plug. As soon as Bruce Williams Service Consultant looks at the tire I immediately need a new tire. Of course they are out of stock for my 2020 Rav4. So he orders a new one. When I asked for the old tire back oh no it's a core, oh no it's you going back grabbing the tire and putting a plug in it and reselling it. A week later I come for the tire install and 20,000 mile checkup and I sit in the waiting room over 2 hours, nobody talks to me, no coffee no water nothing oh you can buy that stuff but nothing out for the customer. Now I called my warranty company as soon as I got the flat, so they already had the complaint in the computer just have Hertrich call with the policy number. Finally they call me back to service and proceed to tell me I have to pay for the tire out of my pocket. Some B/S about not getting paid. So until I paid for the tire they would not release my vehicle. Not much I can do I pay for the tire. When I get the receipt and look at it there is an authorization number on the receipt. The warranty company was paying for it. So now the warranty company is going to send the check to the dealership and I'm out $280. I was able to contact the company and stop payment and have it redirected to me but can you imagine what I would have to go through to get my money back !!!!!! This is the worst company I have ever dealt with and it is my last. PS after all that they did not put the spare tire tools away.

Bought a new car a few weeks ago - a beautiful Mazda 6.... - Lisa T.

Bought a new car a few weeks ago - a beautiful Mazda 6. The dealership was incredible and our sales rep Chris Buckheister was the best. The showroom is comfortable & roomy and the car lot is well lit, well laid out, and the dealership easy to access.

Professional and exceptional service. - Nhealey53

Professional and exceptional service. I was very pleased, once again! I dealt with Mark in the service dept.

Do not use their service department - Sg196

Unable to duplicate a transmission shutter even though there is a service bulletin out explaining what’s going on, even goes as far as showing pictures on how to fix the issue. They first drove it in the PARKING LOT to try and duplicate the problem. Once we complained about that they did drive it for 13 miles and said they couldn’t duplicate the problem and told us that GM would only pay them for a certain amount of minutes and their minutes were up so they couldn’t drive it any longer. Steering loose - again service bulletin out. They claim it would take hours to do - service bulletin shows 15 minutes worth of work which we had fixed elsewhere and the repair was less than 5 minutes - you read that correctly - less than 5 minutes. They told us they fixed it only to find out when we decide we had had enough of waiting around that we would be coming to pick up our truck that it in fact had not been fixed. Running boards - peeling - dealership stated it was a faulty part and it was covered under warranty. Again.... pretty obvious fix. We were told our truck would be ready for pickup - it wasn’t. They claim the parts were not in, we needed the truck so we picked it up. Upon picking up our truck it was documented that the steering and running boards were all warranty work. We would return next week to pick up our new running boards. Next week turned into TWO weeks later only to find out the service manager “looked into” our vehicle and it was a few DAYS out of warranty so they would cover nothing under warranty. We have called GM and filled not one but two formal complaints. Again, we have our checkout paperwork showing all items would be covered under warranty and then when the parts came in they tell us that our truck was DAYS, not months, not years, but DAYS outside of the 3 year mark. We were well under in mileage but we were out by days! We also called IG Burtons General Manager - Daniel Hall left voice mails and NEVER got a phone call I’m return. Do not waist your time or money - go elsewhere - we did!

Great place - ekpehsmot

Went in for a.recall on my 2013 RAM, it only took about an hour for them to do what they had to do. Your new facility is great. Very clean and ample space in the waiting area. The receptionist in the service department was very nice and friendly. Overall I would consider my visit as a great experience. I hope it’s like that the next time I bring my vehicle in.

I have been going to Newark Chrysler Jeep since I was a... - Jennifer

I have been going to Newark Chrysler Jeep since I was a teenager. I only buy from their dealership and I love the service department. I have always gotten discounts on buying and working on my vehicles. I would recommend this dealership to anyone.

We came to Lewes for the week with our family vehicle. - jasbrenner

We came to Lewes for the week with our family vehicle. It started riding rough about an hour outside of Lewes. We made it here and parked the car. On Monday when we tried to start the car to take it to the dealership, it wouldn’t start. Bryan, the service director, helped us find towing when onstar couldn’t. He started looking at the vehicle on Tuesday and was able to tear apart the engine, get parts, replace them all, and have the engine back together by Friday. He kept us well informed and did everything he could to get us our vehicle back before we had to head home which is almost 4 hours away. He and the entire staff at Burton were absolutely incredible. If you need service while you’re in Lewes look no where else.

Last August my car broke down in DE. - viv

Last August my car broke down in DE. I had to take it to the dealer for a new gas pump. I was told I needed a water pump and thermostat and had to wait for the parts to come from CA. After two weeks my car was finally ready and an over $6,000 bill which my regular Mercedes dealer told me that was way too much. To add insult to injury they broke part of exhaust system in the front (It came back with a chunk missing), they damaged a tube from the oil compartment putting in the water pump which now causes an oil leak AND my Louie Vuitton wristlet was stolen from the side door compartment. I use that wristlet to put my keys while jogging. The service lady was pleasant, but they need to retrain their mechanics and have cameras on them so they don't take things that don't belong to them!