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The service department is ABOVE and BEYOND! While... - tracey.amyot
The service department is ABOVE and BEYOND! While driving from NY to Rehoboth Beach with my 3 kids, my car broke down at 1 am. After spending a sleepless night in a hotel worrying about how this vacation was going to go, I called 2 nearby dealerships and explained my emergency. Both dealerships told me they were "too busy". I called Kia of Wilmington and spoke with Al. He understood that I broke down in an unfamiliar place with kids who were expecting a vacation. He made sure I was able to get the vehicle to the shop and took a look at it right away. My kids and I walked to get breakfast and before we were finished eating, they had diagnosed my car problem. Al and the staff answered all my questions. They gave me a deal on the repairs AND a loaner car to get to the beach to enjoy my vacation while the repairs were being done. Even gave us tips on where to go and things to do!! Al called me to let me know the car was ready and waiting when I returned. I can't even begin to thank Al and his team for helping save my vacation. I got home safely with no problems. Thank you thank you thank you !!!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Kia Parts Manager
pleasant surprise going to a dealership service center... - ladyvigil
pleasant surprise going to a dealership service center that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was being done, to how the tests came back on my vehicle. i was almost shocked at how well the entire process was. thank you, i will be back and recommending you to other people
Excellent service - Jackson2754
Called service department explained my problem and as always excellent care.
They were very upfront about cost . Thank you for outstanding service and your friendly smiles
I will never buy a car from Kia again. I have had my car... - Babigurl
I will never buy a car from Kia again. I have had my car in shop three times car was brand new shutting off going down the road ac did not work and the guy in the service department is rude. Reported wheels squeeling multiple times they did nothing. Service guy said normal wear and tear. Guy in service talked to me and my husband like we were dumb. They do not honor the free tires for life said i had to have 6-8 services done i have my car for one year. My thread comming thru my tires. My husband demanded that they fix it the service guy shrugged his shoulders said IDC I get paid whether I change it or not. My car was left there all day long smoke coming out of vents with heat and AC reported since I had it he claims he drained it and refilled it. Idk what that will fix and spoke to Ben he agreed to not replace tires. He did not correct the behavior or made us feel he would correct the behavior of the service man comments. Over all I thought management would be better but Ben was worst. Kia has done this multiple times with other people. They put cheap tires on ur car and then expect u to pay. They are nice while ur buying but when ur out the door they are done they change contracts on people and do not honor the ones you have when u had car. Called Ford in Milford to ask about tires gave us a discount and apologized and told us for now on come to them for service. They have had alot of complaints regarding Kia In Felton tires. I hope other people do not experience what we went thru at Felton Kia will never buy another car from them and will never again do service there they acted like we were asking for free stuff when it was promised when u bought ur car. Sales is great until u walk out with keys.