Martin Kia - Service Center

Tried to set up appointment for first oil change over the phone.The lady told me three weeks my husband went online and scheduled for the same day. Then they reached out the next day and we explained what ha phone.The lady told me three weeks my husband went online and scheduled for the same day. Then they reached out the next day and we explained what happened.He said he looked at schedule and we got lucky because his scheduli also said three weeks.So went back on line and scheduled another appt for tomorrow and the next day .you guys are straight liars.doubt if they even changed oil. More

The girl that answered the phone listened, talked to the garage and relayed the message to make an appointment. She was very polite and courteous...A keeper. Great customer service is when someone looks garage and relayed the message to make an appointment. She was very polite and courteous...A keeper. Great customer service is when someone looks at you as you are talking. The phone can be stuck ........ Listen to the customers. Act like this customer is your Mother. After listening, restate what you heard the customer say. Then get the key and fill out the paperwork. Please don't not make the customer feel like you didn't hear what was said. Please don't say why did you buy the warranty. Save the BS. This customer is someone who paid $$$$$$ for a vehicle. They don't want to make an appointment and then have you say oh, you need to do this first. Really?????? I go to another garage where I can find the service I expect. More

I had a very major total lack of vital communication on service performed November 12 2020. My vehicle was inoperable stranding a family member. It shouldn’t have happened. Multiple requests to speak with service performed November 12 2020. My vehicle was inoperable stranding a family member. It shouldn’t have happened. Multiple requests to speak with the service manager ignored. Same for the General Manager. Pathetic. Ten years, three vehicles never a complaint and one huge mess up totally ignored without the decency of a return call. Goodbye to Martin Kia. Richard Callery More

pleasant surprise going to a dealership service center that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was that didnt try to mark up what i needed done and charged me a fair price. everyone involved was very professional, from explaining in detail what was being done, to how the tests came back on my vehicle. i was almost shocked at how well the entire process was. thank you, i will be back and recommending you to other people More

Vernon acknowledged us immediately, introduced himself Vernon acknowledged us immediately, introduced himself to my wife and myself. Very knowledgeable on various vehicle's we ask questions on. Very rel Vernon acknowledged us immediately, introduced himself to my wife and myself. Very knowledgeable on various vehicle's we ask questions on. Very relax and comfortable and a delightful experience, highly recommend Martin to family and friends. Betty was very pleasant. More

Great experience! This is the first time I’ve bought a car and it didn’t take hours. The most pleasant experience ever! Vernon was so very helpful and made this a great This is the first time I’ve bought a car and it didn’t take hours. The most pleasant experience ever! Vernon was so very helpful and made this a great experience! Dealing with him, I’ll definitely buy my next car at Martin! More

Refused warranty repair I dropped off my 2016 Kia Sorento for routine care and a warranty fix on a detached weatherstripping. They, 6 days later, told me the weatherstripping I dropped off my 2016 Kia Sorento for routine care and a warranty fix on a detached weatherstripping. They, 6 days later, told me the weatherstripping is not affecting the performance of the vehicle. Tell that to my family that hears the constant whistling. Then, they had the nerve to try and charge me for diagnosing NOTHING...the weatherstripping was pointed out upon arrival. Manager was rude and pointed to the service request claiming I had signed for NOTHING that was discusses with the service adviser. I was told not to buy my car there because their prices are high, but I just found out the real reason is uncaring, disinterested, ineffective, RUDE service. Never again. More