2 Delaware Volkswagen Dealers

I recently made a trade/purchase at Winner VW and worked - cooleyfan47

I recently made a trade/purchase at Winner VW and worked with Kyle L, and I have to say - it was probably the easiest car buying experience I've ever had. Kyle was professional, knowledgeable and most importantly - honest and fair. He rode along with me in my test drive and pointed out many of the car features and differences from my trade in. Kyle partnered with another sales person, Quest - who was equally as wonderful; they both spent time sitting in the car with me going over all of the car functions and making sure I knew how everything worked. I haven't had a car salesperson do that on the last 3 cars I purchased. Lastly the finance department and dealer manager made sure the process of buying was fast and talked to me by name! This is a great dealership with awesome employees, highly recommend 10/10.

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Totally stunned at this experience. - Stylist215

Totally stunned at this experience. And currently trying to find out if my experience was lawfully executed. Traded and Purchased a vehicle then they literally took it away. Simply because sales manager on duty wanted to. My salesman was Mike Eller and the sales manager on duty was Jeff Kessler. 9/1/22 test drove vehicle and started paperwork which had to be completed next day because of time. That was fine. 9/2/22 go back to purchase vehicle, first a game was played of Mike not being present, 5 mins later allegedly "came in just for me". After a waiting game and having to ask i find out he was closing 2 deals at one time which would still be ok with communication. Spoke with the Sales Manager Jeff about it and he unapologeticly says ok a lot of times, and non chalantly brushes me off. The waiting game continues, when Mike returned he still never apologized or told me he was working 2 deals. I had to remind Mike twice to get someone from service to clear a Notification in the car. I hate to bring race into this however I feel like the white guest was catered to and respected (i had someone with me witnessing the entire process) I was never thanked for patronizing, i was not given a tour of my vehicle, i was not asked until i was literally pulling off if I had any questions. However I was happy with my vehicle and had to be to work. In hindsight i should have walked out and not went through with the deal. So pull off I get the next alert that the remote keys needed to be replaced. Shouldn't happen with a cert pre owned but no biggie things happen. So i go back to dealership on Tuesday it was the holiday weekend and i couldn't make on Saturday because of work. By time i get there on Tuesday Mike informs me that the service department was closed but i could come back in the morning i say fine then he says there was an issue with my insurance being in DE but my car being registered to PA. Why was it registered to PA idk because I informed mike that i live in DE and event sent him my insurance card. I provided him with all proof he said ok we'll figure it out. So I go back today 9/7/22 spoke with mike 2 times over the phone, lets me know he has my batteries it'll be quick. So i run out the house leaving my children 13 and 1 1/2 home because I'm thinking I'll be no longer than 30mins. Get there only for him to take my keys and tell me to speak with the finance guy i cant remember him name but he wasn't too kind either. He tells me I need to get another check from my bank the first reason being a number was written incorrectly. Which was only a difference of $70 and 2 the fee was going to be increased because it not needed to be registered again which difference of maybe $1000 both transactions could have been paid out of pocket but I was not offered the option. When i asked which i had every right to ask why would i have to pay for a mistake that was made on mike's behalf the finance guy immediately took offense told me it was my fault my character limit is exceeding wanna explain further. I asked how long it would be because my children were home alone and asked why i wasn't informed all this needed to be done over the phone i would have brung my kids. Jeff lied straight to my face and said it just came about. They took my new car back, brung back my trade, Jeff told me he was unwinding the deal and that i wont get my way today. I asked for hq info he said tom smith but gave no contact he said they're independently owned and gave me the general sales manager card. I tried calling the cops but they didn't show. I asked could gas be put in my car because i just had filled up my new car he told me No. My home parking permit that i asked them to give me to put in new car was missing and now i have to replaced that also at my cost. I feel disrespected, disregarded, and discrimated against. And i will be finding out my right ASAP. It just wasnt right and no paper work was done to reverse anything. I hope this helps the next person.

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