I have been purchasing Rolls Royce motorcars for the past - sjk94965
I have been purchasing Rolls Royce motorcars for the past 37 years. I always work with authorized dealers because this has guaranteed my being treated fairly. Friends, please steer well clear of Braman Miami. Here’s why: living in Connecticut, I relied completely on the dealer to honestly represent this car, a 2018 Phantom with 3,500 miles. Instead of integrity, I was met with dishonesty. Rather than a smooth, seamless transaction, this one was, and continues to be, characterized by utter chaos. For $418,000, I expected better.
First of all, I asked the salesperson, Andres Velasquez, if the car was flawless inside and out. He replied that it was, describing the car as “immaculate.” I also asked Andy to have the car coated with Ceramic Pro before shipment, which he agreed to do for an additional $2,000 (this involves paint correction/scratch removal before coating the car). Here’s what I received:
1. Numerous scratched areas in the paint were clearly visible, meaning no paint correction had occurred.
2. Water did not bead and run off the way it should if the car had been coated with Ceramic Pro (I later had a local Ceramic Pro dealer inspect the car and he confirmed no paint correction had occurred and no coating had been applied. Braman’s response was to have me ship the car back to them so they could rectify the problem. I declined, knowing the very last person you want rectifying a problem is the person who caused the problem).
3. As to the car being “flawless:”
a. the lambswool overcarpet fasteners had all been ripped from the carpets, so they could not be attached to the floor of the car;
b. they did not disclose the passenger side front door was repainted – poorly. The new clear coat is peeling and there is overspray on the mirror and door handle, which were not even removed for the procedure (upon inspection, my local auto body shop said they “wouldn’t even paint a Hyundai like this;”
c. there was a large and clearly visible ding on the hood of the car which had been touched up;
d. some of the internal components of the car were quite literally detached from the frame, were falling off, and could be secured; and
e. the rear lighter was missing.
4. Finally, after nearly two months, I still have not received my tags. First Braman claimed it was because they did not have a CT emissions certificate (incorrect, according to CT DMV, and every other out-of-state auto purchase I have ever made); then their documents guy Hugo Martinez told me it was because I didn’t return a tax form (again, incorrect; I have a copy of every piece of paper Braman sent me.
5. I have written numerous emails about these issues to the Rolls Royce sales manager, Alvaro Borge; until yesterday, I never heard from him. I have also asked to have the general manager, Mike Rodriguez, call me, to ensure he knew everything that transpired. I’ve never heard from him.
Had this purchase involved a used Kia, some of this might not be surprising. But I have never in 37 years experienced this level of duplicity and disorganization from a Rolls Royce dealer. They seem to believe that sending me new floor mats and a replacement lighter should have solved everything, because yesterday Andy asked me “What is it going to take to make you happy?” How can I answer that question? If you dine at a three star Michelin restaurant and are served raw chicken, an expensive bottle of corked wine and find a hair in your soup, what can the restaurant do – at that point – to “make you happy”? The experience is over, it was terrible.
My advice: beware engaging with Braman. The bowl of soup might look delicious, but don’t be surprised when you find dead vermin on your spoon.
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