151 Florida Kia Service Centers

Bad, BAD, BAD experience! - coreya1216

Bad, BAD, BAD experience! Where to start? Long story short.....don't go to Rick Case Kia, Sunrise and most especially their service department! Took our vehicle in last week for some minor recall work and when we picked it up the next day, it turns out they, meaning the service department rocket scientists had broke something that had been working perfectly before hand. It still isn't fixed!! Just a heads up everyone, CHECK OUT OTHER DEALERSHIPS FIRST!!

Service is quick and straightforward, service advisors - NaplesCanes1

Service is quick and straightforward, service advisors are super friendly and helpful, only had one problem when they incorrectly swapped my battery but they made sure to rectify the situation. All the staff are very nice and helpful, will always be my preferred service location.

Had a recall notice, made appt for the next week and - Jim

Had a recall notice, made appt for the next week and dropped car. Cristian was service rep. Check in quick and they arranged courtesy car service since several hours were involved to update hybrid software. Completed as prescribed and courtesy car driven by James picked me up promptly. Very efficient and exactly as scheduled. What customer want to receive from dealer and I was fully satisfied. Since involved recall there was no charge. Everyone I interacted with was courteous and efficient.

We were very blessed to meet Anthony Mastrandrea on - dusdanty

We were very blessed to meet Anthony Mastrandrea on Sunday as we were trying to charge our new EV. We tried this for the first time on a road trip and he was there to help. An Angel he was. Thank you Kia for having this wonderful young guy employed by you. We did not buy from this dealership as we live in Lakeland, FL and was in Cape Coral for a family visit.

I was very pleased with this dealership. - Employee #43

I was very pleased with this dealership. Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was finished in record time. They even washed and vacuumed it. I will definitely be back.

I had a diagnostic perform on my vehicle. - importado71

I had a diagnostic perform on my vehicle. The problem was found and corrected as much as possible(I was very appreciative of that). A week or so later I had to replace parts on my vehicle. Unfortunately I came across a somewhat serious problem. One of the lug nuts was extremely difficulty to loosen. I noticed that it was a slight angle. when I finally removed, the stud had been stripped. I also realized a few more things that would connect the findings to what was performed during the diagnostics. When I called the dept and mentioned what had occurred, of course, they would charge me, and I was not going deal with the, so far standard (personal experience) of dealership not being at fault and customer paying the $$$ price. But it was clear in the phone call that it would occur. I'm not accusing this dealership in the dept. I had service done, but, what I came across is connected to what was done.

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

That Allen & J Kia are the worst of the worst we had paid - DS

That Allen & J Kia are the worst of the worst we had paid to have work done on our car and they said it was finished and we left there only to find out they did absolutely nothing! They didn't do a thing they are so full of EVIL, DISHONESTY and DECEPTION don't trust them!!! The service manager there is useless comes out to me with an attitude even through it knew what it didn't do he is no good! You need to think twice about coming here to this place!

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

My car under warranty had ac problems.I was suspicious it... - FASV

My car under warranty had ac problems.I was suspicious it had a freon leak. they "tested" the system and found no leaks and refill it with freon. A few months later had same problem . They refill the system again.Now my car is out of warranty and another shop told me the evaporator is being leaking freon for a while.Also previously had alternator problems. My car had to be towed twice to the shop and only the alternator was replaced the second time. My original battery had to be replaced and I was given another after paying a pro-rating fee. The second battery lasted less than a year. I am sure I was given a used one. The shop staff is more concentrated in listening to the radio and horseplaying on the job than doing their work.One of the shop employees said to me they don't have all the necessary tools to do the job the right way.I had my timing belt replaced at another KIA dealer for $ 399.00. They wanted $ 599.00 !!. I believe Maybe Kia has the policy of avoiding repairs or the dealer is very unproffesional.Don't recommend this place to anyone. I believe Kia make good vehicles; but this place sucks !!!

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

Awful experience & terrible service from Buddy himself - UnhappyCustomer

My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.

I HIGHLY recommend Century Kia of Tampa. - AggiGMR

I HIGHLY recommend Century Kia of Tampa. I came in through the internet to shop for Kia EV Winds. The ladies in the internet department were amazing. Very courteous and direct with the answers to my questions. I was not able to purchase a Kia from Century Kia because I live over an hour and a half away. BUT I was so impressed with the internet department's work that I wanted to recognize their professionalism.

Auto Repair - Paul

The correct address is 540 10th Street Southeast Naples Florida 34117 We are mobile service pin something Naples for over 14 years Best mechanic in town

Very professional & completely satisfied with service & - debra.a2525

Very professional & completely satisfied with service & repairs that were done by Sean Clumfoot. Debra Wallar