Galeana Kia - Service Center

I purchased a vehicle at this dealership and up until now have been very pleased with the sales/service departments. I have not had a reason to call them for the past 6 months until today. THEIR PHONE SYST have been very pleased with the sales/service departments. I have not had a reason to call them for the past 6 months until today. THEIR PHONE SYSTEM IS THE WORSE. I was the #1 person in line for the service dept to answer and after 15 minutes I hung up. Tried again, same thing. Called the operator, they put me back into the que. Tried the sales dept as well, same thing. Don't try to call and speak with someone. I even had the salespersons extension, response is they don't have this number!!!! More

Service dept is terrible, have had problems twice under warranty. First was a tire problem they refused to acknowledge. Instead they did unnecessary front end alignments ($$$ warranty revenue). Second, as warranty. First was a tire problem they refused to acknowledge. Instead they did unnecessary front end alignments ($$$ warranty revenue). Second, as a snowbird I paid for an oil change when leaving for the summer, a month after returning I checked the oil and it was black, it was never changed! When I purchased the vehicle I went to a dealer in Naples because Galeana, pre covid, was impossible to deal with and undervalued my trade. Possibly I am being punished for that? I won't step foot in this rip off dealer again. More

Tom is the best! He made sure I was well taken care of. Thanks again! He made sure I was well taken care of. Thanks again! More

James was professional and helpful, I appreciated the excellent service. I knew my vehicle was in the right hands. This is my third KIA Sportage and I have always been impressed with KIA. They have earne excellent service. I knew my vehicle was in the right hands. This is my third KIA Sportage and I have always been impressed with KIA. They have earned my business. More

Very disappointing; have questions regarding the navigation display; the radio functionality; and the warning signals. These have never worked property, and we have simply given up. While I use to navigation display; the radio functionality; and the warning signals. These have never worked property, and we have simply given up. While I use to love my 2021 Telluride with the fortnight package, I have no use for the dealership. We were told today by an employee at the dealership that it was easier to use Apple Car Play rather than Telluride Navigation system.....just plain stinken service. More

Definitely avoid Galeana Kia, all they are interested in is selling you a car at a high profit. Their service department deserves 0 stars. My car came with a misaligned tailgate, when the service manager to is selling you a car at a high profit. Their service department deserves 0 stars. My car came with a misaligned tailgate, when the service manager took it to the body shop manager/foreman who stated "it is a mass produced car and not a Bentley and I am not going to touch it", I contacted Kia America and took it to another dealer who uses an independent body shop. I updated Galeana service manager Tim about this and his response was "if they do a good job let me know I can send all my cars there". Really great response. He also said the dealership received another car like mine and I asked him are they going to fix it, answer no. I have sent a letter to the CEO of Kia America as well as a letter to the CEO of Kia South Korea about their dealer representatives. If you are looking to buy a Kia, buy a used car or have your Kia serviced don't waste your time or energy going to Galeana Kia as they only care about taking your money instead go to a reputable dealer of which Galeana Kia is definitely not. More

You are forced to buy the simonize treatment plus other addons. Worse is their customer service, body shop and service depts. My tailgate came out of alignment and service manager took to body shop where h addons. Worse is their customer service, body shop and service depts. My tailgate came out of alignment and service manager took to body shop where he was told "it is a mass produced car not a Bentley and Inam not touching it". Took it to another Kia dealer and they are taking care of it with an independent body shop they use. Told that to Galeana service manager who said they got another in for sale same problem as mine but not fixing it, told him about other dealer his sarcastic reply "if they do a good job let me know, will send all our cars there". Sent my salesperson all the info about my problem said he was forwarding to general manager, well the general manager never contacted me. Avoid not only buying cars from Galeana, avoid like the plaque using their service or body shop. Basically avoid this dealership totally. I have contacted Kia corporate in South Korea as Kia America is covering up for these losers. More

Service Having car trouble is always an inconvenience. However, today my troubles were eased by the excellent service performed by Shane Owens and his team. Having car trouble is always an inconvenience. However, today my troubles were eased by the excellent service performed by Shane Owens and his team. They worked my car into their schedule and worked several hours to fix the problem and then performed some upgrades that they noticed needed to be done. All of the work was still under warranty! The shuttle trip home and the return pickup by Shaun and Tim were greatly appreciated and enhanced by their friendly conversation. Great job guys! More