98 Florida Mercury Service Centers

The service department is a joke . - William Giesecke

The service department is a joke .. I take my truck to get an oil change and a wash to be returned dirty and I ask why is because I had the wrong car wash package when before that was the right one their excuse they raised the price and didn’t had the courtesy to let me know.. Keep in mind I bought this vehicle new at this dealership and this is how we get treated.. Fast forward I take my second car also a Ford for a malfunction and I arrived the service guy is eating a bagel and I explain my issue to be to told to leave it and it’s not going to been seen for the next 2 to 3 weeks since I didn’t made an appointment.. I tell this person I can’t leave it I have to go back to work he didn’t show no empathy I’m guessing his bagel is more important .. I’ve been gone at work for 4 months I didn’t know and now I am stuck with a broken car and nothing I can do this dealership used to be customer service oriented but after this I won’t set foot near there what a shame

I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium

I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up... I now have a $10,000 pile of crap and he will not honor his warranty. You decide if you would trust your engine and money with someone like this

I wanted to thank you for providing excellent service... - lalala26521

I wanted to thank you for providing excellent service during my two recent visits with my 2000 BMW M-Coupe. It was refreshing to be able to leave my car in "good hands" with an obviously well trained mechanic and know that all the service will be handled in a very professional manner.