John Grundon did a good job, to get the car fixed in one... - jhrg
John Grundon did a good job, to get the car fixed in one day yesterday
Top Reviewed Service Specialists At This Dealership
During a difficult time for parts these guys went all the... - Flatouts
During a difficult time for parts these guys went all the way to get the needed parts to fix my truck ASAP! Did a very nice job 👍
excellent friendly service, completed ahead of... - grandma
excellent friendly service, completed ahead of schedule
kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander
He is also pleasant and very helpful. He answers all... - star1939
He is also pleasant and very helpful. He answers all question and very. knowledgeable. His staff is also very nice and helpful, and they will always direct you to the right person when you need help.
Excellent service start to finish. - Dbairossi
Excellent service start to finish. Communication regarding the progress and any updates was exceptional. The car repairs were perfect and the car was returned cleaner than when we dropped it there.
Rating because of customer service. Upon returning to... - sallyshamby
Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.
I rarely give 5 Stars for any vendor but AutoNation - paulm
I rarely give 5 Stars for any vendor but AutoNation Collision Center Oviedo went above and beyond my expectations (which are high). The Staff was wonderful and the repairs made the vehicle appear like new. Thank you Jafet Bustamante and Andrea Stevens of AutoNation Collision Oviedo !!!
I am not going to write anything because of the questions... - Reviewed out
I am not going to write anything because of the questions asked in the review document. These customer reviews are starting to get out of hand . Everyone wants a review and taking time to review is not conducive to good customer service. A 15 word minimum is no good. I will write something if the situation calls for it. Don’t tell me I have to write a review.
TERRIBLE CUSTOMER SERVICE. - carlos cisneros
TERRIBLE CUSTOMER SERVICE. DO NOT BUY. STAY AWAY. FINANCIAL MANAGER COLE IS THE WORST EVER.
This dealership customer service is terrible. STAY AWAY. Especially financial manager Cole Kershner he will NEVER call you back or attempt to try to resolve you issue or his error that he made in financing.
I bought my stinger 2022 back in July of 2021 I bought all the extra packages he sold me. He made sure I had everything before I left the dealership. First service appt I had a few months later come to find out he never added the road hazard package and have come out of pocket multiple times due to this error that he never added package. Myself and my wife have attempted to call him multiple times he is never in the office and the staff takes a message but he never calls back. After speaking with other manager Carlos him and Cole have promised that they will resolve this issue and still ongoing they do not attempt to resolve this issue for us. This dealership is terrible they will do their best and hassle you non stop for you to buy their car but after you buy it they could care less to attempt to resolve your issue. They are horrible if I would have know it was going to be this bad I would have never bought a car from them. I highly advise no one to go through them. If you do make sure you read your full contract with them and make sure all of your packages that you paid for are added before you leave this horrendous dealership. Because if you don’t good luck later on trying to get your issue resolved.
I was told online 800 down I get there about a hour in it - Sumeryoungs0
I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.
An auto accident is, for most people, a frightening... - JLALLEN
An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"
Awful experience & terrible service from Buddy himself - UnhappyCustomer
My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.