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Poor response to problems occurring during warranty.... - kudzukea
Poor response to problems occurring during warranty. Attitude implying customer is putting them out by showing up with a problem needing attention during warranty. Unsatisfactory repair of defective part and later (still under warranty) unsatisfactory replacement of same defective part. As a customer, I felt unwelcome and don't ever want to return!
Note: This makes me never want to buy a car from same dealer again. The vehicle I was bringing in for service under the warranty I had bought new from this dealer. The sales guy was pretty sleazy, too! If I want to go to a Subaru dealer again, I'd rather make a 3- or 4-hour drive to a city with at least one other Subaru dealer to find a better (if that's possible) dealer. I love my car but can't stand this dealer!
If Subaru wants to keep its customer-oriented and high quality image it needs to improve its customer service in both the sales and service areas!
I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium
I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up...
I now have a $10,000 pile of crap and he will not honor his warranty.
You decide if you would trust your engine and money with someone like this