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Better Experience than I expected - Bblast80
Better Experience than I expected
Cheryl Paul went above and beyond for me! The whole team did! I love my new car. I absolutely believe that if it wasn't for Cheryl and the team, I wouldn't have been able to get my dream car! Thank you so much!
Zero customer service - Mikepsr
They sold me 3 300hp’s they installed at local marina. Engines are a nightmare and they won’t help me! Sales manager said your on your own!!
I spent almost 70 thousand dollars with Diamond marine. My boat is too big to trailer and the sales manger said “you get it here and we’ll look at it”
I once again explained my situation and he said he would not send a mechanic 7 miles away to my marina. Diamond marine is a Crap dealer that is only interested in selling motors, piss poor customer service! They suck, if you have an option find another dealership!!!!
Terrible customer service - Happy
I had a terrible experience. I came in by myself, my lease was up, and I needed a new car. The way everything was handled was very unprofessional. The way I was treated was unacceptable and the staff were on their phone, taking personal calls, while doing business with me. I would never go back or recommend this place to anyone. I've been a loyal mitsubishi customer for over 13 years and I just switched to Nissan after this.
After this visit I would rate very high the sales person... - aturisch
After this visit I would rate very high the sales person I dealt with (Mukesh Bharadwaj) . He was very nice, funny, and, what's more important, went out of his way to please the customer. Any dealership to have him is lucky. Unfortunately, not this dealership. After spending a few hours reviewing the car, we've been transferred to a "sales officer" to finalize the deal. He informed us that, in fact, there's a $500 fee that applies to us, which was not mentioned to us before. When we tried to reason and, maybe, come up with some solution, he called in the gentleman by the name of Jim Bryan or Bryans, who told us to complete the deal now or get out of the office and into the lobby. We weren't ready to finalize the deal, so we did that. After we've tried to approach a sales manager (Tim), mr. Bryan showed up again, saying "Don't answer them! We don't want their business!", and to us "Leave, now!". What can one say after that?Never would visit that dealership again, they try to hit you with hidden charges at the end of the process.
Warranty work they don't care at all once it you buy it - Lourrie
I have been waiting for months for warranty work to be done to my vehicle, finally got an appointment to have the work done on a Saturday, I have to drive over an hour to bring my car in for service. I got there and they don't have the parts, even though they knew in advance what I was coming in to have done. It has been over 3 months and they still don't have the parts to work on my car. It's like they are all nice to you to get you to purchase a vehicle but once you do, they could care less about you and what happens to you.
Just to clarify, I visited the Fort Myers location on... - lexiemelaine
Just to clarify, I visited the Fort Myers location on Colonial not Bonita.
I was greeted by a nice gentlemen in the service line who directed me inside to the front desk. The lady there was very pleasant and called her associate to let her know that I had an appointment. I was quickly greeted by Rose after her call. She was fantastic. Although she mentioned she was new she seemed to know so much about her job. Rose was very friendly and accommodating. I had just moved from New York and needed to get in the Suzuki system here to keep up-to-date with my leasing maintenance. Rose was able to input my info and update my service info. In addition to her great customer service, the gentlemen who worked on my car did an excellent job! They had me out in very good time and I was ultra satisfied with their work. They inspected, oil changed, and gave my Kizashi a nice cleaning in and out. I look forward to my next servicing for sure. I also asked Rose to keep me in mind if another 6-speed Manual transmission comes on the lot as I would be very interested. I love this car and would be excited to drive a new modle.
Thank you Germain Suzuki, Rose, and the Service People in Fort Myers!
The Gray Goose - aka 2012 Suzuki Kizashi GTS
Thanks - Nadia Wolfe
My story is a long one....so I'll spare you. But thanks to this teams honesty and caring today my world kept moving. I have many ill people depending on me daily. THANK YOU!
Service Manager, Michele Legel,helped us with a repair on... - rummaker
Service Manager, Michele Legel,helped us with a repair on a used car purchased at "Anything on Wheels". She was friendly, accommodating, professional and made the service experience tolerable. I have put her number in my cell phone for any future repairs/service needed. Connie Voke