No hassle, no harrassment. Not pushy. Honest people - Aine
Bought a car there this week and it was a pleasant experience all around. No hard sell. No pushiness. Didnt get that worrisome feeling I was expecting. Got a more than fair deal. Go there. They're just nice hardworking people.
Thanks - Nadia Wolfe
My story is a long one....so I'll spare you. But thanks to this teams honesty and caring today my world kept moving. I have many ill people depending on me daily. THANK YOU!
Waste of time - No
I made an appointment at 8am for two recall issues on my 2018 Dodge Ram. I explained at the time that i would have to wait for the repair and was told it would take an hour to complete. My vehicle sat for over an hour before anyone looked at it. Apparently the appointments are to make life easier for Bay Dodge ant NOT the customers
Had my boat for two weeks and still fell short on completion - wdhollis
I had taken my boat in to hook up my Suzuki motor up to my fuel gauge, MPH gauge, and my garmin GPS unit. They had my boat for 2 weeks and did nothing even though I called every day and told them I had to leave for a fishing trip and the end of the two week mark. I called that morning to verify it would be ready to pick up and they assured me it would be ready by 1:30. I called them on the way to pick it up when I was half way there and they said it would not be ready until 5pm that evening after I was already late for a fishing trip. I ended up having to leave it there and renting a boat. They gave me every excuse as if their dog ate their homework. These people are xxxxxxx low-life boat people who have not the slightest clue about customer service and not a care in the world about completing orders on time for the customer.
After this visit I would rate very high the sales person... - aturisch
After this visit I would rate very high the sales person I dealt with (Mukesh Bharadwaj) . He was very nice, funny, and, what's more important, went out of his way to please the customer. Any dealership to have him is lucky. Unfortunately, not this dealership. After spending a few hours reviewing the car, we've been transferred to a "sales officer" to finalize the deal. He informed us that, in fact, there's a $500 fee that applies to us, which was not mentioned to us before. When we tried to reason and, maybe, come up with some solution, he called in the gentleman by the name of Jim Bryan or Bryans, who told us to complete the deal now or get out of the office and into the lobby. We weren't ready to finalize the deal, so we did that. After we've tried to approach a sales manager (Tim), mr. Bryan showed up again, saying "Don't answer them! We don't want their business!", and to us "Leave, now!". What can one say after that?Never would visit that dealership again, they try to hit you with hidden charges at the end of the process.
Warranty work they don't care at all once it you buy it - Lourrie
I have been waiting for months for warranty work to be done to my vehicle, finally got an appointment to have the work done on a Saturday, I have to drive over an hour to bring my car in for service. I got there and they don't have the parts, even though they knew in advance what I was coming in to have done. It has been over 3 months and they still don't have the parts to work on my car. It's like they are all nice to you to get you to purchase a vehicle but once you do, they could care less about you and what happens to you.
Just to clarify, I visited the Fort Myers location on... - lexiemelaine
Just to clarify, I visited the Fort Myers location on Colonial not Bonita.
I was greeted by a nice gentlemen in the service line who directed me inside to the front desk. The lady there was very pleasant and called her associate to let her know that I had an appointment. I was quickly greeted by Rose after her call. She was fantastic. Although she mentioned she was new she seemed to know so much about her job. Rose was very friendly and accommodating. I had just moved from New York and needed to get in the Suzuki system here to keep up-to-date with my leasing maintenance. Rose was able to input my info and update my service info. In addition to her great customer service, the gentlemen who worked on my car did an excellent job! They had me out in very good time and I was ultra satisfied with their work. They inspected, oil changed, and gave my Kizashi a nice cleaning in and out. I look forward to my next servicing for sure. I also asked Rose to keep me in mind if another 6-speed Manual transmission comes on the lot as I would be very interested. I love this car and would be excited to drive a new modle.
Thank you Germain Suzuki, Rose, and the Service People in Fort Myers!
The Gray Goose - aka 2012 Suzuki Kizashi GTS
Service Manager, Michele Legel,helped us with a repair on... - rummaker
Service Manager, Michele Legel,helped us with a repair on a used car purchased at "Anything on Wheels". She was friendly, accommodating, professional and made the service experience tolerable. I have put her number in my cell phone for any future repairs/service needed. Connie Voke