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Untrustworthy dealership - bill.ross
My wife and I purchased a new 2019 Thor Hurricane M29 from Camping Worlds Oakwood GA dealership on July 3rd 2020 for over $100,000. We picked it up the 4th after the techs were to have gone over it to ensure it was ready to go and to take care of a small punch list. When we picked it up the only thing on the list that was addressed at all was to charge the house batteries that we were told would be replaced. They were not and continue to lose charge within a single day. I received excuses for failing to fix the rest, but we took possession since they were minor fixes. On the way home we experienced brake failure due to critically low brake fluid level. I was told it was "an oversight" and to add fluid. I did and now 2 weeks later we are in Connecticut and the levels were low again. I took it to a truck repair shop and there is a leak in the rear line. This is a warranty item and the shop was not equipped to repair an RV. I called Thor for guidance and was told to call the dealer, I called David Bounphasaysonh our sales rep who, throughout the purchase assured us if we had any issues he would get us an answer. He could not provide guidance other than to call the service manager stating their was nothing a sales guy could do to address this. I called the service department and was told they don't have any way of helping out of state. In between I called Good Sam to see if they could help under the service plans we were also sold. They refused because it is a warranty item so is not covered by them. We then called corporate and was told we need to get it 75 miles to a repair facility who can do the warranty work but it is unsafe to drive with faulty brakes. This is a serious problem for us as we are 1300 miles from home with a new RV that has a defect that should have been found before delivery to me as the brake tank had less than 8 oz of fluid so the breaks failed on a decline. We notified the sales rep via email the following day as the dealership was closing when we left. We never heard so much as I am sorry from the dealership on the issue and now the situation is worse. In short the dealership made all sorts of promises about being there to assist if we had any issues and welcome to the RV family etc..., took their money for the sale of a faulty unit and we are now left to pick up the mess. In my opinion, based on experience, these people are extremely dishonest, dangerous to the safety of their customers and doing business with them has resulted in unnecessary anxiety, frustration and extra expense. They can not be trusted to live up to their word or obligations. At this point we are simply going to have to locate someone locally who can repair the brakes at our own expense as no one in the Camping World "family" has stepped up to help resolve this. We will pursue legal remedies when we return to GA. The particularly aggravating part is this should have been found before delivery by the dealership as the brake fluid level was visibly near empty. Instead I was placed in the position of nearly crashing the new RV before I even got it home. These people have no honor. My recommendation is to avoid doing business here.
PLEASE DO NOT DO BUSINESS WITH THIS PLACE. I purchased a... - Tj.whatley
PLEASE DO NOT DO BUSINESS WITH THIS PLACE. I purchased a camper here in July of 2019 I have since been waiting on warranty work to be done and it is like everyone I speak to could care less about making it right I am also so very sorry for refering a friend to this place because he is also fighting with this place for warranty work as well these people have forever lost any business of mine as well as anyone who is affiliated with this company. Do yourself a favor and save excruciating headaches and go anywhere else.
If I could give negative stars I would. I dont even know... - Morgan Marie
If I could give negative stars I would. I dont even know where to begin. I purchased my brand new 2020 forest river camper in May and after the first camping trip things started to break. Had a laundry list of broke things when I took it into the service department in June. They had it for FOUR months... FOUR!!! When I picked it up when they said it was "ready" the trim in the ceiling was handing out, the fridge wasnt even screwed into the wall, the slide still scrubbed the kitchen island, and three days after we got it home it started SMOKING!!! Took it down there again and they call me two weeks later and say they "think it is just a bad cell in the battery so they replaced the battery." Go to pick it up again and when we get there the battery is dead... again. And their first response was to blame it on my husband's truck. Saying it made the battery die when he plugged it up to take it home. THEN, he gets 2 miles down the road and service light, check engine light, etc. came up on his truck along with "reduced power" message. Turned around and they tell him there's a problem with his truck there's nothing they can do. Yet have pulled various other trailers with that truck with no issues and as soon as you unplug it the lights go off... Called Forest River coorperate warranty department and the manager there said there was definitely more of an issue than just a battery and is having a mobile mechanic sent to my house to fix it sent the "service department" at Mid State cant seem to figure it out. A complete joke of a service department. Do NOT even waste your time taking your unit to them. Every time they touch it, something else on my camper goes wrong and it's getting worse and worse. Buying a camper from them was the worst decision I've ever made.
DO NOT buy here. Do not stand behind units .Service... - pamelaking16
DO NOT buy here. Do not stand behind units .Service department slow Lp tanks go missing while in for repairs. Buyer Beware DO NOT GO
Not good people ! - Rudolph10601
My husband and I searched online for a motorhome for months. We couldn't afford a new one so we knew we would have to be careful what we bought. After finding a few that we really liked we decide to go with a class C 2006 25 ft. Ivory Safari. We did our research on it as much as possible from searching the internet, including reviews and car fax reports, everything looked great. Even the dealership had good reviews, so we felt comfortable. We live in Tucson Az, and the motorhome was at Dick Gore’s RV World in Florida, so we took a chance on something that we did not see in person. We spoke with Jim Hamlin on the phone about the details of the coach. He assured us there was nothing wrong with it. With under 15,000 miles we were getting a great deal. Engine was strong, no odors, no rust, no leaks ever, everything work great on it, and it had features that you usually only see in class A’s, such as a porcelain toilet, extra high chassis and insulation with a textured ceiling, to top it off, all new tires. There was only one owner, a couple, and they only used it to go to local football games and they kept it in pristine condition. Not only were they going to fill it with a full tank of gas and propane but also full water tanks so we had everything to make it back home. We are not that naive and knew there would be issues that came with a used vehicle, but at the same time trusted someone who knew we would be traveling 1800 miles to pick it up.
Giving them almost a week notice the soonest we could show up was late afternoon on a Friday. They were waiting for us and anxious to end the week. The coach was there waiting for us, first glance it was nice and clean. We were greeted by Brandon who gave us a tour of it. He was great about fixing little things on the spot even the rusted area’s in the compartment and engine were painted back so it looked nice (how nice of them). Once inside, you were hit with a musty smell. Their explanation was it sat and they all become that way if not used. Thinking a good cleaning and fresh desert air would clear that up, I wasn't too upset. That porcelain toilet was not so porcelain, more of a old plastic. And that promise to have a full tank of gas and propane was only half true. We had a full tank of propane but only half a tank of gas. When asked about that, the response was..” well at least you have a full propane tank,” and refused to fill the gas. The holding tank for water was near empt, which we found out during a quick shower half way through our trip. Brandon was very good on showing us how things worked. He said he drove it for 20 miles and found no issues. The whole process of buying the coach was about 45 minutes, like I said, it was Friday late afternoon. Apparently Bill had places to go.
Soon after we pulled out they were locking up the gate for the day. On our way back home first thing we noticed, besides the smell, was the loud squeaking above our heads from the gasket between the cab and overhang, we couldn't hear each other talk (it finally stopped once we got to Texas, guess Brandon missed that). The next thing was the spare tire, there was none, but at least we had all new tires, so we should be good. Half way between San Antonio and El paso we blew the NEW front tire (how weird is that). We had to be tow 100 miles. So we thought we’d make the best of it while waiting for the tow truck, and decided to make dinner in our new motorhome. As the refrigerator opened, a cockroach ran out. We lost our appetite. Once home we started the cleaning process. A week later we are still cleaning the MOLD and musty smell. We are still cleaning cockroaches out.
Like I said, we were not naive about buying a used vehicle, but absolutely blown away and disappointed how we were treated and lied to by the salesmen and financial department from Dick Gore’s RV World. They are truly in every sense of the word, ‘used care sales men!’ Thats not a complement! I understand people want to make money, but the fact they blatantly lied about so much is what sparked me to write this letter. Even if they were just up front with all of this we still might have gone forward with the deal… well..maybe not after the cockroach thing. But hey we got two free ‘Dick Gore’s RV World’ mugs and a old bag of cookies. Yea! All they wanted was to make a deal and didn't care how they did it. Which shows they truly DO NOT care about their customers. We will NEVER not only return to Dick Gore’s RV World, but will never recommend it to anyone. Beware of this company!