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Great Customer Service! - Kprescott
I had my BMW in at a local dealership that services my other vehicles for an oil leak. My usual dealership could not service the BMW because they did not have the tools needed but did find that my oil pan was the cause of the leak. I contacted BMW and Ryan McCalla set up a service time for me with a car to drive. I was coming from out of town and would need something to drive while I was in Boise and back home to Twin Falls while they worked on my car. I also had to recalls that they took care of while they had my car at the dealership. My car was scheduled to be with Peterson for 2 days. On my way to Boise I experienced some issues with my brakes that Les Schwab had replaced in the previous weeks. When I arrived at the dealership Ryan made sure that his techs would also take the time to look at my brakes for me. Ryan had a beautiful 2019 BMW for me to drive while they were working on my car and no extra charge for me to drive it home to Twin Falls and back to Boise. Ryan also called and explained what was wrong with my breaks and helped facilitate the repair with Les Schwab in Boise. Ryan and his team at Peterson BMW went above and beyond with the service on my car and with the brake issue that was not even their problem. I would highly recommend them to anyone who needs service or if you want a new BMW.
Did airbag service incorrectly and refused to take responsib - carbonflier
My X-5 had a Toccata airbag recall. Since there is not an authorized service center in my town BMW USA arranged to have the car trailered to Idaho falls for the recall. The car returned with the traction control system, antilock brake system and brake warning lights illuminated. They did not acknowledge my e-mails regarding the problem. When I contacted them by phone they refused to acknowledge that they could have done anything to affect the system and refused to allow me to have it analyzed. They refused to pay for transport (over 300 miles) but said if I brought it in they would "look at it". The BMW service manual for air bag replacement requires the battery to be disconnected. After reconnecting the battery the wheel position sensor needs to recalibrated and the system reinitialized. This was part of the airbag service and they failed to do this simple part of the published procedure. They said that their service could not have caused the brake system warning lights although the manual says otherwise. They then tried to blain the transport company. By the way the ABS and TCS are not operational if the warning lights are on and we currently have winter driving conditions in this region. Totally classless and irresponsible.