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Great service and customer service. They go above and... - Cwaite
Great service and customer service. They go above and beyond in their customer service, they ordered an Uber for me since their driver was doing other drop offs and pick ups and wasn’t going to be back for a while.
Did airbag service incorrectly and refused to take responsib - carbonflier
My X-5 had a Toccata airbag recall. Since there is not an authorized service center in my town BMW USA arranged to have the car trailered to Idaho falls for the recall. The car returned with the traction control system, antilock brake system and brake warning lights illuminated. They did not acknowledge my e-mails regarding the problem. When I contacted them by phone they refused to acknowledge that they could have done anything to affect the system and refused to allow me to have it analyzed. They refused to pay for transport (over 300 miles) but said if I brought it in they would "look at it". The BMW service manual for air bag replacement requires the battery to be disconnected. After reconnecting the battery the wheel position sensor needs to recalibrated and the system reinitialized. This was part of the airbag service and they failed to do this simple part of the published procedure. They said that their service could not have caused the brake system warning lights although the manual says otherwise. They then tried to blain the transport company. By the way the ABS and TCS are not operational if the warning lights are on and we currently have winter driving conditions in this region. Totally classless and irresponsible.