205 Illinois Ford Service Centers

I have felt that I can trust Ryan and his team to be fair - Shannon

I have felt that I can trust Ryan and his team to be fair and honest. That is of the utmost importance to me. They have shown good communication and provided excellent service.

The young man that I spoke to worked with me and not only - omariadams667

The young man that I spoke to worked with me and not only that he only gave me resources to help out with getting a car as well

Quick Service - BethaltoGirl

I walked right in and was able to get my car serviced with "The Works" and got a great deal on a new set of tires! Thanks Jerseyville Motor Co

ASK FOR BOB! Absolutely see less experience. Just brought... - Bhorndasch86

ASK FOR BOB! Absolutely see less experience. Just brought home my 17’ Fusion Sport and couldn’t be happier with it. The team over there was fast and efficient, easiest car purchase I’ve experienced to date!

Blair’s in the service department at Kunes in East Moline - Tymandineumann

Blair’s in the service department at Kunes in East Moline was a great help! It’s a 1 stop shop when you get your car serviced. We went in for an oil change and they discovered a recall, and fixed it all in one visit. We are very great full for the amazing help that we received!

Thanks for the efficient, quick service, the new brakes - Freddie A Preston

Thanks for the efficient, quick service, the new brakes work well. glad you could get my vehicle in so quicly

9/11/2023 Disappointing Service and Lack of Resolution - Marcus

9/11/2023 Disappointing Service and Lack of Resolution I recently brought my RV to Landmark Ford Truck Service Center in hopes of getting my AC unit fixed. Unfortunately, my experience with their service was far from satisfactory. Upon their initial inspection, they informed me that my AC unit was low on Freon but not leaking. I trusted their expertise and paid the hefty $290 service charge, hoping that my AC would finally start blowing cool air again. However, to my dismay, the problem persisted even after their supposed repair. When I reached out to Landmark Ford Truck Service Center to request a reevaluation, they said they would look into my complaint and get back with to me with to do further diagnosis to determine the issue and come up with a resolution, to date I've not heard back from anyone regarding my complaint. This lack of willingness to rectify the situation left me feeling incredibly disappointed and frustrated. As a customer, I believe in giving businesses the opportunity to correct their mistakes. However, Landmark Ford Truck Service Center's unwillingness to address the ongoing issue with my RV's AC unit has left me with no choice but to seek assistance elsewhere. I expected better service and a resolution from a reputable service center like Landmark Ford Truck Service Center. Their failure to deliver on their promises has not only inconvenienced me but also left me out of pocket for a service that didn't yield any positive results. Based on my personal experience, I regretfully cannot recommend Landmark Ford Truck Service Center for RV repairs. It's important for customers to be cautious when considering their services, as my experience suggests a lack of commitment to customer satisfaction and effective problem-solving.

Cost Savings - cakozik

I went to the dealership for my 60,000 mile tune up. The technician Mitch Moore, found some things that did not need to be done even though other people including me said needed to be done saving me money. I have bought 2 cars from there and my wife and her family more than 3. We are always given great customer service.

So about a 1 1/2 ago I took my car to this dealership in - devonryce

So about a 1 1/2 ago I took my car to this dealership in alsip becuase my engine light came in. Sam, from the serivce department infrom me that I needed a new motor long block because the coolant was leaking. However, about a year ago it was the same issue with the engine where the coolant and oil was mixing. It was a manufacturing issue and they were suppose to put a new engine in but decided to replace a part of it. That was in the ford dealership in 9809 Indianapolis Blvd Highland, IN 46322. That's when I learn from Sam that Ford tells them what to replace and not to replace. Yesterday I called this Ford Dealership in Alsip because my engine light came on again and now I'm hearing nosies while I'm driving. Oscar, in the service department is the one i spoke to and he said that sometimes with these sensors they don't pick up things until later. The thing is i take care my vheicle , its 2018 ford escape with about 39,600 miles on it. So its not dogged out. It really seems that alot corners are being cut to save them money and things are not being checked. And that's going to cost me money and to having to constantly keep coming back. So hopefully this can be address soon

Brad, service manager got me in a timely manner and the - hddan1

Brad, service manager got me in a timely manner and the recall and oil change were done.It was a very good experience.

The Best Service - Cindee & Gideon

I have been to many Ford dealers for service and Mertz Ford in Millstadt is by far the best Service I have received. They not only perform the service needed but check everything they can to make sure your safe. And the kindness and caring they show towards you to make sure your pleased with the service. Rickey & Kyle are not only knowledgeable of the cars but will make sure your satisfied with the service as well as doing anything more to be of help and you leave satisfied. I have been to a few Ford dealers for service and I thank God I found Mertz Ford. A definate KEEPER!!! And my Service Dog Gideon, found his girlfriend there LOL. Shelby, the Mertz Ford mascot!

Service Exceeded Expectations - Zob

I needed a part ordered and a few minor paint touch ups for a 10 Mustang GT. Mertz Ford GM Mike Rich suggested I bring it in and have their paint tech look it over and see what can be done. Paint touch ups are difficult, but I was very pleased with the results. The process took less than an hour. I also ordered a new battery cover a few days before and I was able to pick it up the same day the paint was repaired. Great service and excellent results. Appreciate the help.