78 Illinois Honda Service Centers

They always identify a lot of critical items for my car, - zr7

They always identify a lot of critical items for my car, but they don't push too hard on it, and they do provide a Lyft if needed while the car is being serviced to and from the dealership, which is nice

The online service appointment system works very nicely.... - dadams75

The online service appointment system works very nicely. Service was completed in the determined timeframe. Sam, the service manager, went above and beyond to explain the service to be provided and if there were alternatives.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

The people here are always professional and friendly. - Clash123

The people here are always professional and friendly. The quality of work has always been on point.

2/10/25 At Kunes Honda in Quincy, IL, the Honda Service - hannahpg100

2/10/25 At Kunes Honda in Quincy, IL, the Honda Service Dept/ personnel are the best: 1. Mica who makes appts and double-checks all paperwork; 2. Eric who makes appts and double-checks all paperwork; 3. Honda Technician Kendall; 4. Honda Svc. Shop Mgr--whose name I neglected to get--but who worked closely w/Kendall to diagnose my gas gauge issue; and, 5. Honda Mgr. Jeff in the front office who personally thanked me for bringing my car to Kunes. These are the good folks who have done thorough work on my 2013 Honda Civic since the Fall of 2024. It is well-worth my while to drive the 160-mile-round-trip from my Missouri home to Kunes when my car needs excellent service because of these five individuals who are dedicated to giving service that can't be beat. Pat Gleason.