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Dana is an attentive “can do” manager, who intervened on... - Anne Sammons
Dana is an attentive “can do” manager, who intervened on two occasions for me, when her colleagues had dropped the ball. Dana followed up promptly with me to ensure the process was back on track and made me feel like a VIP! Her tireless efforts made the difference!
Top Reviewed Service Specialists At This Dealership
I was notified of a recall on my car i was not aware of.... - Spfluegner12
I was notified of a recall on my car i was not aware of. The service department explained everything that needed to be done and were very professional.
Bought new car here, get all my work done for free, goes... - Troygrimes21
Bought new car here, get all my work done for free, goes well almost every time. Just went and everything went good, no complaints today.
Wonderful dealership from sales, service, finance. Aaron... - KaRon3477
Wonderful dealership from sales, service, finance. Aaron took good care of me (and my Dad) in the past. I went in for an oil change, came home in a new vehicle. Thank you Aaron, Ty, and Blake at Zimmerman Honda.
Marco Maldanado super informative. I Appreciate his... - sc
Marco Maldanado super informative. I Appreciate his friendliness and most of all, his HONESTY. Im am very grateful for his service today. Thank you very much!
Assistant Service Manager
I recently had to buy a new crv after mine was totaled in... - Lou
I recently had to buy a new crv after mine was totaled in an accident. My new car began experiencing issues after only a few months being driven. It took three times for them to figure out the issues and fix it properly. During this time and because of this reason, I was in an out of work for a few weeks, sick from the stress and inconvenience and had 3 different loaner vehicles. During the last week of my car being fixed the loaner vehicle was damaged. When the dealership was informed of the damage it was handled but I wish I felt more positive about the situation. I feel that the service department does their job and handles their customers well. What I feel negatively about was how I felt talked down to and felt treated like a child. Information was not necessarily provided to me easily and I felt like I had to get others involved to get the answers I needed. This has been a horrible situation and chain of events that should have never happened to begin with. I don't feel as if any of them are bad people but it felt condescending the way I was spoke to and treated in some instances, and I wish I felt more positive about the experience.
windshield wiper defect - Donna
After buying a Honda FIT I discovered a defect in the windshield wiper. Mike Siddiq was extremely helpful in helping me resolve this as were all involved in the service department. Honest, friendly and very accommodating. Definitely worth the drive to the city to deal with such kind, honest and hard working people!
I am very impressed with their service and the way they... - BVANKAT
I am very impressed with their service and the way they do business. Very courteous and very good follow thru.
A very positive experience for me.
Great service - judy
I went in to get a oil change on my 2018 CRV and the service department did a great job. I had questions and they were answered.
Great place to buy or service a car - DFLUETT
I came in for service on my 2012 and in talking to the service writer realized that I should trade the car in now despite planning to do so toward the end of the year. Then I met Scott and had a great sales experience.
Pauly Honda has been taking care of my car for several... - miscstuff.jk230
Pauly Honda has been taking care of my car for several years now and I am very satisfied with their service. Kevin was great, very helpful and saved me some money on the service. The repair was completed very promptly.
I really love this dealer. They are friendly and... - S.baker
I really love this dealer. They are friendly and professional. They get the work done at fair prices with no surprises. Best of all I feel I can trust them.
I got an appointment when I wanted. They service my... - tmocarski8083
I got an appointment when I wanted. They service my vehicle and ordered the parts I need. I am waiting for them to call so that I can get done what needs to be done.
I was extremely disappointed, however, with the lack of personal responsibility exhibited by several employees, particularly in the cashiers's office. Not one of the people in the office wore masks. I also saw several employees within the showroom who were either maskless or were not wearing masks correctly.
To the credit of the workers who greeted me in the service area, they all wore masks and wore them properly.
This was the first work that my 2016 CRV needed since the... - Tom G
This was the first work that my 2016 CRV needed since the dealership was purchased by the O'Brien group. I worked with Kristi, the service manager who was terrific. Excellent diagnosis by the mechanics and the service manager (his name escapes me) who patiently answered my questions. Slight adjustment needed on the repair when I picked up the vehicle and that was handled immediately. Excellent communication throughout.
Moses Brima did a good job helping us pinpoint & find a... - Toby S
Moses Brima did a good job helping us pinpoint & find a vehicle. George from finance helped us in making sure we got what we needed done on our pre-owned vehicle including meeting halfway within our budget to get our car. Sidney was the closer in our finalizing stage of getting the car. He patiently explained things to us when we asked clarifying questions.
Alex from service also came in and explained what would need to be done in the future for our Honda to stay mechanically healthy.
Overall did not expect to get a car on our first stop of the day. Found a reliable Honda, and content with purchase. Better experience at McGrath Honda of St. Charles than when my wife and I went to the Honda dealership in Schaumburg the day before.
Not looking for another car anytime soon, but if and when I do; I will go to McGrath Honda in St. Charles first.
I only gave 4 stars because there is always room for improvement.
Also appreciated seeing the first generation Honda in the showroom.
Have been working with this dealership for over ten... - Roilando
Have been working with this dealership for over ten years. Always measures up to expectations. Thank you. Looking forward to continued excellent service from you.
Excellent service experience. Great dealership! - firstname.lastname@example.org
I purchased my vehicle at Muller Honda in 2018. I recently had some issues with my AC and went in to have it fixed. The service team at Muller Honda was wonderful from A to Z. The parts needed for the fix had to be ordered and the team at Muller communicated the logistics perfectly while providing a loaner car. Muller Honda is a great place to buy from and come back to. Thanks for the great experience!
Had the pleasure in working with JP, he has awesome... - Ameliarodriguez2003
Had the pleasure in working with JP, he has awesome customer service, answered all our questions and concerns. Would refer my family to seek his assistance.
As always this is one of the most customer service... - email@example.com
As always this is one of the most customer service dealership that I’ve done business with. I and out in an hour. Thank you
THANK YOU KEVIN R FOR ALL YOU HELP WITH MY CAR WHILE I... - JACK
THANK YOU KEVIN R FOR ALL YOU HELP WITH MY CAR WHILE I WAS IN FOR SERVICE. THIS NEW TECHNOLOGY CAN BE A LITTLE CONFUSING FOR ME SOMETIMES.
Jeff did a stellar job of correcting a service issue... - BekahB
Jeff did a stellar job of correcting a service issue today & getting me on my way a satisfied customer. Both he & Chris Rogers I can highly recommend in the Honda Service department.
Prompt safe courteous experience when I showed for my... - bharden
Prompt safe courteous experience when I showed for my appt I pulled right in and with minimal discussion my service greeter took charge and was finished in less than an hour
Came in hoping to snag a sedan. While looking at the... - Scott Chambers
Came in hoping to snag a sedan. While looking at the different models, I eventually made my mind and ended up loving the Civic. Thanks Marcin for all the help!
My 2016 Honda Pilot had major problems. Alex at... - Cindy
My 2016 Honda Pilot had major problems. Alex at Countryside got me a loaner and saved me thousands of dollars in repairs. He's very knowledgeable.
Worst experience ever - Sven
I tried to purchase a car from this place recently and it is the worst experience ever. The dealer representative absolutely have little knowledge about their cars. When it comes to finicing it is a total disaster. Even if I liked their cars, I don't think it is wise to engage in any business with this place.
My service experience was entirely too long. My... - Fran
My service experience was entirely too long. My appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service area. Finally ar 2:50 I inquired why I was still waiting. The keys and paperwork were right there on the counter. What is the purpose of an appointment not to mention an oil change was $75.00. I guess for my time the agent gave me a $10.00 discount and a free oil change on my next visit. Waiting time was absolutely ridiculous!!
Service Department - The Inspector 069
Sometime in May, I brought my car in to have the front end check out due to excessive road noise coming from the driver's side wheel. They found nothing. However , the ball joint in the right wheel had shown wear, and I was given a dramatic explanation on why I should get it fix right then and now. The scare tactic, you bet. At that point I was informed that they usually replace both at the same time at the customers expense. At that point, they showed me the play within the ball joint. I figured, I was there, why not get it done. The other side was fine. I was also scheduled to have the A/C checked for leaks, and possible fill. There were no leaks, and it was slightly low. So instead of just filling it, they empty the system and apply new refrigerate. Sure, this way they can charge the customer more money
But what really set me off, is telling me that the oil pressure switch is leaking towards the end of the visit. This is a switch that is located near the oil filter. They asked me if I smell burning oil, or oil droplets on the garage floor. The answer was no. So the following day, I decided to perform my own oil change. The switch was clean as can be, with no signs of leakage. I have also taken a picture of this switch. This Oil Pressure Switch/ Sender would have cost me $80.00, and $100 for labor. Since I had to leave my car there over night, the service manager promised to take a photo of the switch. He never did. After reviewing the diagram of the complete system on HondaParts dot com, there are only two oil switches. The diagram falls under Oil Pump/ Oil Strainer V6.
Another issue is the service department is too presumptuous. They already had created an pre-invoice with all the things they thought needed to be repaired without checking with me first. This caused a problem with the final invoice.
I have spent a lot of money as this dealership's service/ parts department(s). Primary when it was Meyer Honda. But it's done. I will not "trust" Serra Honda.
My suggestion, when a dealership tells you there is something wrong with your car, get a second opinion. Just as you would if you were diagnosed with Cancer. You'll be saving yourself money.
Well unfortunately, my experience with Ike Hondas has not... - Dissatisfied with Ike's Honda
Well unfortunately, my experience with Ike Hondas has not been very good... I being a 69 year-old Widow with cancer and PTSD brought ( what I thought) my seemingly sweet running van, which yes is an older van, but with records of being well maintained, by the previous owner, and that I had no troubles with it as far as it was running for it actually ran very well, and other than a check engine light that came on I had O complaint's. I took it to both AutoZone and Kelly's, four different stores in different locations, they all came up with the same thing it was an emissions problem, two or three copied the forms off of their computers and gave them to me stating that it was an emissions problem, and that it could be as simple as a gas cap, O other problems. so I bought one of the off-market gas caps which worked for about a week, week and a half and then the check engine light came on again. Now desiring to see my daughters and her three boys in Hollister Missouri and having PTSD, l took it to the local Chevy dealer teffertillers in McLeansboro Illinois, who has a very clean and fair reputation of treating people with respect and dignity and ripping them off, no matter male or female dumb or Dumber. I took it to them the year previous to give me an idea as to whether it was roadworthy to take a trip to Michigan, the service manager after they checked it out( but couldn't do a diagnostic, because of it being a Honda, but "they" have a sure reputation, for being honest and having very good mechanics, he had his mechanics put it on the Hoist and go over it with a fine-tooth comb, they listen to the engine cked the fluids, brakes, took her for a drive, did as much as he could possibly do for the old lady with the Honda, that's how Chevy's Teffertillers in McLeansboro rolls, they care no matter what somebody's driving whether it's their product whether it's 20 years old, they do what's right. and since I had told the manager of the service department that I was hoping to take a long trip, and was nervous about it he came out and told me face-to-face that he had found no problems whatsoever with my van for a fact, that he would actually have no qualms, in putting his wife in that van and drive it to New York and back. This was in the middle of of April 2019 and I have receipts to validate that.
So I drove my van 1.014 miles round trip to Michigan and back on April,20th 2019. had zero problems zero. Buy my records the check engine light came on August 14th,2019 I pulled into AutoZone and they checked it out and it came up evap, emissions that was right after my check engine on.
three, Weeks Later I went to Kelly's in Carmi and actually bought a Honda off Market gas cap for like $7. which worked for maybe two to three weeks and then the check engine light came back on, just be sure I took it to two the AutoZone in Mount Vernon and a month later to the Kelly's in Mount Vernon, just to see..? Why because I have been ripped off by so many mechanics previously that I wanted to know for sure what my problem really was, Evap Emissions
As I said before I've been wanting to go to Hollister Missouri to see my daughter and her three boys and I thought I'll take it to Chevy that's when I was informed, very sweetly and politely that they could not possibly, do any of that kind of work on it, they didn't even have the diagnostics for it.
Crap right!! I was about to find out the real Sorrows of owning a Honda.
While sorting through old mail to dispose of, I came across a recall from Honda for the driver's seat airbag, I called and made an appointment for the 14th of February,10:30am. Talk to a "service advisor" initials, j s number 978. And this is where my good fortune departed, and my sorrows began I told this young man about the recall, also that the check engine light was on, told him, that I had, had it checked at two AutoZones in different places and two Kelly's in different places, and it always came up the same, emissions
. He had a diagnostic test run And a Honda multi-point vehicle inspection. and even though I paid for the diagnostic test a whopping $126. I never got a copy of or even a look, at it.
That was my first mistake, if you don't count taking it to Ike's. now being old and with a bit of a mental disorder and other worrys such as cancer and life in general, and remembering the respect and dignity that was showed me at Tefatillers, I obviously let my defenses down, and unaware sat down with a smooth talker, who told me that the diagnostic showedthat it never had what he called the 105k, priced at $1,200. I in turn brought up the admissions several times and finally he told me that I would need to get the gas cap for $49 and I told him I'd bought a gas cap, "oh well the off-market ones don't work" he says. And that was the answer of anymore questions on the emissions I asked what the 105k included, he verbally gave me a whole list scrumptious of things, that sounded good but not worrisome, until he came to the timing belt, and how serious this was, and yes I've had timing belts go out on me before and yes it can be a very detrimental problem especially for a Honda I was told. Well when you suffer with PTSD it doesn't take a whole lot to go from rational to in rational, reiterating how serious this was I begin to think that I really did have a problem and was afraid of even driving it home much less driving it anywhere else, in my mind I didn't even think I would be able to get it back to the appointment to get it repaired, in my opinion he played me like a fiddle, as I look back. J.S.#978, hit the mark!!! straight on!!! I was scared.
Then inspection told me that I had a broken motor mount that my battery wasn't working full on and that I needed front end struts because they were leaking, I had had no problems with any of that. Nor did Teffertillers say anything about the struts the year previous but. I can reason now that if they were leaking it wasn't as bad as the one that I knew ineed repaired on my previous car if e had told me that I desperately needed my EGR valve replaced I would have waited on the struts, that had to have shown up on the Diagnostics if it shows up on a little handheld at four different places, in four different places why wouldn't it have showed up on their equipment?? Of course now this is all hindsight!!! so by God's grace I was able to come up with the money I'll told $2.500.38cents and had the work done. My joy was short lived. In less then a week I started noticing that my gas seemed to be surging, first it started in park and then iin drive, quietly at first, but progressively getting worse, to the point that people who knew me and my van were asking me, what is going on with your van. So I called Ikes and made an appointment, and with all the confusion about this virus, got confused myself and took it in early, they did fit me in though, the mechanics looked at it found it was the EGR valve and therefore not responsible, oh and that they didn't think it would blow up on me, would not guarantee that in writing of course. but didn't think!!! another $713..
At this point I have $2, 538 invested into a van that ran sweet when I brought it in, and hardly runs at all now, and Ike's Honda saying it's not their fault??? Yeah you"FIXED IT !!!"all right, Punks, well this review is the only thing I got left to give back!!! And I hope it bites like a +&@!*/...
NOW HERE IS THE SORROW, I get less than 800 a month with both Social Security widow's benefits and SSI. I had to go to two benevolent funds in order to ask for $1,350 to get work that I was told it needed,that money and my emergency fund I was able to cover the total $2, 538. Since my last appointment with Ike Honda I've done some investigating talking mchanics that know and getting on the computer and I found out that before doing 105k they should have at least checked the EGR valve, And that the EGR valve would of automatically pop up on the Diagnostics, it had to of unless the machine was broke. I am in no means trying to blame the mechanics I'm sure they're very good at their job but they do what the service advisor wrote out be done, but what a blessing if one of them would have checked out what was on the diagnostic report themselves, because it was an older vehicle!!!. but I'm sure Ike Honda does not pay them to think, so that makes them exempt in my opinion. At least until the day I brought it back in, then they should they had to have known that doing the 105 K on top of the mess that they revealed was the cause of my problems, but obviously taking the blame would not have been easily swallowed by Ike's Honda. So more or less I paid them $2, 538 to let me out of there with a dysfunctioning van that I'm afraid to drive, because by what they showed me, the whole thing was clogged up with what looked like tar and black gum t the surging I hear is the xxxx thing strangling for breath. And I know that it could very likely blow up my engine. And here I will sit with over $4, 000 in what you call a dead horse... I believe, that the service advisor, MR. J.S. #978, had his own interest at heart, he had told me that he got a percentage of the sale, so in his interest he ordered a $1, 200 job as opposed to a $713.00 job,if honesty would have been present instead of greed he would have seen that I could have put off the struts and had both the EGR in the 105k, my car wouldn't my van would now be running as sweet as sweet could be and I would be saving my pennies to go back in and get me some struts
So whatever your percentage or your values were that day.
I hope it was enough Pennies on the dollar mr. J.S. because the few bucks you walked away with, I hope it comes back to bite you in the xxx a hundred fold. God watches over the poor and the old widows, and if Ike's is going to insist on turning the other way, and making me pay for their shoddy service, and not putting better rules and regulations on their staff, well let their reputation go to ruin too. Is it all worth going to xxxx for??
And the reputation of Ike's Honda,in even one persons eyes isn't that much, but everybody, she's tell. And they tell.on Facebook and Twitter and in senior groups and organizations, I hope you at least get your patties slapped. Me!!! I'm going to copy this review and send it to the Honda Corporation website because they say they want to know!!!!. and on top of that I will copy it and repost it as many times on this website, as I can until I'm not scared to drive my van again, I might be a easy Mark to some people, just a dumb ole lady but I'm not stupid. Or shy about speaking my after all I've been in counseling for over 3 years if nothing else I've learned to defend myself and I feel God's on my side this time. so mr. JS you count your pennies, cuz you sure put this ole woman into a real bind. I have no emergency fund, I cannot apply for a benevolent fund over again, not for the same problem, and quite frankly I'm so ashamed and embarrassed at how badly I got ripped off, that I let shysters get their money, when they were so proud that they could help somebody that really needed help, and a Christian to boot, I am horrified to even think that they have to know, and they won't know because I feel guilty and ashamed of my irresponsibility, in trusting that the "Honda" icon was a good place just because it was a dealer and they had rules and regulations that they were supposed to comply with, like being fair and truthful, upright and honest. Giving the customer's good service being proud of the job that they do. Shame on you, Ike Honda, last message I got from your people was basically was get the $713 and we'll fix you right up, Ms Francisco, and the message from your mechanics was they really don't " think" it'll blow up!!!!. I have no faith what soever in you Ikes Honda! I Will never recommend you to anybody that I know or any senior or anybody saying they're taking it up to ikes I wouldn't even recommend you to Satan..
And though I personally believe Honda might be the best vehicles on the road,( in my opinion,) I'll never get another one, because if you're the Honda corporations example of quality service, they have no, solid backup, apparently no consequences for the lousy stinking xxx service Ike's Honda gave me. I have valid witnesses as to how my van performed, before taking it to Ike's,,, as I said I'm copying this off and taking and sending one to the Honda Corporation, maybe nothing will be resolved but at least I'll know that I stood up and said what was done to me. thank you senior enrichment for my counseling and my abilities that you have showed me how to be a person with a voice. And I don't care how old my vehicle is, it didn't seem to bother you when I brought it in.
I have read enough of their reviews to know that not everybody is overjoyed by the service that they have received, and if Ike's really cared they would have had it taken care of a long time ago, long before this ole lady would of walked through your doors, if my van blows up or I can't get it fixed. if I ever get another vehicle it'll be a Teffertillers car,in McLeansboro, know how to run an honest and fair and clean shop that doesn't rip people off, they're repair services are always busy, because they're honest and sincere about what they do and they do it with pride in their product and service and in their people they hire they always have people coming to them for their repairs.
As for you all I know you probably won't even let this post stay up, more than one day if that, it's telling my truth. They supposedly had good mechanics but not for me and not on that day!!!, but I seen the EGR valve, it is so packed up with crud that it can possibly cause my engine to blow up. then I am living out in the country with no vehicle to take me into town or to the doctor's or any of the above, happy JS Happy ikes Honda I hope so because I sure the xxxx ain't....!!!!!
Bought car two years ago. Engine shavings in oil. 6 grand... - Koorwin
Bought car two years ago. Engine shavings in oil. 6 grand to fix and i don't have that money. At time of sale lender refused extended warranty. The staff solution, put me in new car but still have deal with lemon they sold me already. Staff did try to find me financing for me to put me in a new car or trade in. However the communication was very bad with no follow up unless I called them. I have to surrender the car to lender now. The effort put into trying to find financing was nice but not done professionally at all.
I enjoyed my service experience. My only suggestion is... - DEMARSAN11
I enjoyed my service experience. My only suggestion is that anybody that has a car getting serviced should be given a sticker to wear so that every sales person quits asking me if they can help me. I find this extremely annoying. So...if you want my business this is what I expect in the future. I am sitting there in the showroom so I can keep my social distancing and do not want to be constantly asked if I need help. If I had a sticker the sales folks can see, they should leave me alone. I wonder if anybody will read this??
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