75 Illinois Hyundai Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Joe in service is professional, knowledgeable, and... - Genesismitch

Joe in service is professional, knowledgeable, and listens to your concerns, and is very friendly. I highly recommend you have your car serviced herr and ask for Joe.

Satisfied customer - Brenda C.

Bought my 4th new Sante fe here, great salesperson- Virginia, good trade-in, great rebates! Overrall very satisfied. Will definately come back here for all my service needs.They do not try to pressure you if you don't want anything done.

Danny was agood salesman. - phatss64

Danny was agood salesman. Very nice and knows alot about the cars. He was very helpful.

How I Felt After Getting Exceptional Service - gmg0833

I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership

Purchased 2 vehicles from this dealership last year brand - WYVELLCOOLEY

Purchased 2 vehicles from this dealership last year brand new 1 for me and the wife. First I purchased the tire extended warranty that covered nothing. So far I’ve shelled out almost $600 for 2 tires since last year. Then the dealership tried to charge me for a faulty radio/infotainment system in the car as I updated according to the the manufactures guide I did my truck but the wife’s car wouldn’t take the update so til it to the dealership ace was told I would have to pay for the update to see if it’s the system which made no sense to me and if it wasn’t the system if be refunded. So I tips them to install and run the system test then I’ll pay if it’s not the system in which it was the system and they looked silly and it took them a total of 6 1/2 hours and they never came and gave an update or anything but just came to me and said oh you need a new radio we’ve got to order it and we’ll call even it gets in which was almost a month oh on top of that I had to call to see if it was in. Ava after all that waiting not even a discount on the work i was getting done on both cars. Then today my car is supposed to get free complimentary maintenance for 3 years which are just oil changes and tire rotations. But today they told me I didn’t have enough miles for the free oil change. Hyundai recommends oil changes every 7500 miles but the sticker they put in the window last oil change didn’t say that and I asked why because they the dealership recommend oil change every 3450 mile’s I asked why and was told because it’s Illinois which makes no sense I drive my truck to and from work only the truck was bought February 2022 brand new and all i have is 19000 miles on the car so I don’t drive the car hard it out a lot of miles on it. To make a long story short I ended up paying almost $100 for an oil change the was supposed to be complimentary. Was told too talk to the salesman about the maintenance plan I purchased and I said I didn’t purchase a plan I bought the truck brand new and it comes with 3 years complimentary maintenance and they just looked crazy. Buyers and owners please beware take caution when going to this dealership. Don’t trust them.

I feel like they are good but too push customer a lot.... - Bhavesh

I feel like they are good but too push customer a lot. Also i feel they charged me more then since it 2020 car but this is manager special since their registration and license plate was ready. I feel i paid more then other Hundai dealership.

Our car has set at this lot since Nov. - Jess

Our car has set at this lot since Nov. 10, 2021. Today is 2/26/2022 and we still do not have our car back. After originally being told it would be a couple of weeks before they could get the car into shop, it ended up being over a month before they even pulled the car into shop. Over a month AFTER that, we received a phone call from Mark in the service department informing us that a technician has wrecked a car into our car. He downplayed the amount of damage that was done (it turned out to be $8,900 worth of damage), and he assured us that they would pay for the repairs in full. Two days later, after car had been there for over 2 months we were notified the extended warranty work had finally been approved, and the car would be getting a new engine. We were told 2-3 days for parts delivery. This ended up taking more than 2 weeks. Now we are at 3 1/2 + months, and we are told the car had been taken to body shop for repairs. They had pre-ordered the parts so work could begin as soon as the engine was replaced. After a couple of days, Mark in service dept tells us that the body shop had ended up needing to order a couple more parts. At this point we call the body shop for estimated time of repair. Imagine our surprise when the body shop informs us they are still waiting on approval from Kunes insurance company to perform the work! Now we've received a call from Nicole with their insurance company stating that they will not cover these repairs, that we will have to file a claim with our own insurance company! Our car was in their care, custody and control. They assured us they were covering these repairs. They lied to us multiple times! I have never received such terrible customer service. As a business owner myself, I'm disgusted at the way they have treated us!

I had to have a diagnostic test done on my car for a dash... - jbcnj

I had to have a diagnostic test done on my car for a dash light that kept coming on. They found the problem and had it repaired and ready for pick-up in about 2 hours!! I do not take my car anyplace else - ever!