104 Illinois Lincoln Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

I've always been able to trust the service. When one... - Barbie1952

I've always been able to trust the service. When one dealer told me I was riding on rotors this dealer said I had 10,000 miles left on the brakes which was correct because I had a second opinion. When needed they provided me with a free loaner even after the warantee was up. I would go back.

Consistent great service ! - Gloria & Michael

We've been taking our 2009 Honda CRV to Fairway Ford Lincoln Service Department, Freeport, Illinois for the past 7 years, for oil changes and regular maintenance. Their Service Department consistently gives excellent service, along with very fair prices. Most recently we had the Honda in for an oil change and to check out a rattling noise coming from beneath the car. This team thoroughly investigated and found the heat shield was making the sound and needed to be replaced. Problem solved. Thank you to Jordan, Brandon and Patrick for your good service and willingness to accommodate our schedule.

Fast service and got us they payments we wanted. Very... - Flynrn2002

Fast service and got us they payments we wanted. Very open, honest and willing to work with us. Highly recommend going here for your vehicle needs

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!

Recall - Martin2018

Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks

Recently had my van in for a shifting issue. The Heller's... - Steve Moore

Recently had my van in for a shifting issue. The Heller's team is great with their communication with the repairs as well as the timeline as to how long the repairs would take. Highly recommend!!

Waiting for diagnostic report - #ruinedinflood

Over a week ago my car was caught in a flood and ruined at their repair facility while in for service. The insurance company asked for a diagnostic report. With almost daily requests they still have not sent one to insurance company."

ASK FOR BOB! Absolutely see less experience. Just brought... - Bhorndasch86

ASK FOR BOB! Absolutely see less experience. Just brought home my 17’ Fusion Sport and couldn’t be happier with it. The team over there was fast and efficient, easiest car purchase I’ve experienced to date!

Keep my Lincoln Town Car for 20 years. - MARIE BAYLES

I did not buy my 1997 Lincoln town car at Grossinger Motors but when I did need to service it, which was very seldom, Grossinger did a great Job. I was able to keep the car for 20 years thanks to the great mechanics they had. Thank You, MFB Normal, Illinois