1,360 Illinois Used Car Service Centers

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Recently had problems with my 2021 Honda Civic Type R. - Sand.antonio18

Recently had problems with my 2021 Honda Civic Type R. I took the car in for repairs. At first they told me it was a slipped clutch I paid close to 5k out of pocket for repairs. When I got the car back I drove it 3 times it seemed fine at first but I also wasn’t driving it hard since they just replaced the clutch on it. On the third day I had it it broke down again with the same exact symptoms as the first time only this time there was engine knocking. Now I’m down 5k on a 2021 vehicle with only 24k miles on it and they claim it needs a new engine now and the dealership says they can’t do anything to help me not even with their lifetime warranty or the manufacturer’s warranty. The service representative I had, Craig Lantz, was very rude when I tried to get my car towed out of there he even tried to charge me a storage fee which would of been 1,100 dollars even though I told him he never notified me of any storage fee when I left my car there. I spoke to mr mike Hayes and at least he helped me out on that. Overall terrible experience 5k gone on an supposed repairs that didn’t even fix my car. Also on top of that the communication from Craig Lantz was horrid management can double check our calls to to verify this claim. He called left me a voicemail saying he needs to talk to me but when I called more than once just to try to get in touch with him it took me calling several times just to finally get some details on the car situation.

Absolutely disgusting treatment by Mike Chino, Ken Lew - JM

Absolutely disgusting treatment by Mike Chino, Ken Lew and Kyle Copeland with Gerald Service Department. In the last 6 months, my vehicle has needed a replacement motor, motor mounts, coil packs, transmission and transmission mounts. It is still broken, but the dealership is lying and saying there was an "incident" and they refuse to service my vehicle which is still under warranty. The only "incident" was that three of their employees, including Kyle and Ken, aggressively approached me regarding my concerns, unnecessarily escalating an already bad situation. My car has been in the shop on average of every 1500 miles for major repairs for the last four years. The service department is incompetent, dishonest, and incredibly rude. Do yourself a favor and go to Napleton, you won't get quality service from Gerald. You will get lied to, bullied and harassed. If you are looking to purchase, stay far away from Hyundai and the Gerald Group, unless you want to be treated like dirt. They do not value you as a customer. Also, please note that Mike Chino bribes people to remove bad reviews, which is why you don't see many listed here.

I bought my car from Mr Escareno months ago and I love - nwc

I bought my car from Mr Escareno months ago and I love it. Came in for service and I was taken care of by Lynn checked me in without and appointed and even accepted a coupon I had. Basic service is always good when you get in and out quickly and so I was happy to be finished in time to get some McDonald's as I left. I didn't realize that I was taken care of by the service manager Lynn, she is so customer friendly, not like some places you go and you have to be friends of the owner to get service. I'm sticking with Lynn and her mechanics. Thanks again Great place. Buy your next car here and see Lynn in service.

Very satisfied with service provided. - dixo1011

Very satisfied with service provided. Work done on my vehicle was done in a timely manner.