40 Indiana Toyota Service Centers

Extremely satisfied with service on my car. The tires we... - Cardsfantoo

Extremely satisfied with service on my car. The tires we purchased are excellent. Everyone was super nice & helpful. Thank you.

Our servicer was Chad Small/521. - Lindaguida10

Our servicer was Chad Small/521. He was perfect!! He was polite courteous and prompt. How Could you ask for more.

Wanted to sell my vehicle, typed it into KBB and got an - Very Satisfied

Wanted to sell my vehicle, typed it into KBB and got an almost instant response from Toyota of Muncie Indiana. Contacted them and got fast, friendly and honest service. Drew Messer and Blake Bennett were extremely helpful. Very satisfied overall and I recommend Toyota of Muncie for all your automotive needs.

Bad Bad Service manager & financial staff. - Gary

Have purchased 2 cars from them. SALESMAN was great. Financial staff was a bad joke. 3 trips to sign papers cause they keep loosing them and almost 60 days to get paper work so I could transfer plates and get title. Which means, after 30 days you pay late fees on registration and title transfers, after 45 days you are driving vehicle illegally. After 4th trip in, Smart xxx financial stuff told me if I have a problem with it that I could just leave car their. Had a 2013 with 91k miles, service manager said with year and mile that I needed 120k mileage maintenance done ( which was spark plugs ect). Come to find out Toyota maintenance recommendation is 120k or 10years (2023). Twice I took my car in on Saturday and service refused. I am field service tech / preventive maintenance buff. When my vehicles says maintenance is do, I get it done. To have to schedule an appointment 4 0r 5 days later can be another 1k to 1200 miles later. A 2 star rating would be being extremely nice. This Dealer should not have a Dealer license.

This is my FIRST & will definitely be my LAST Toyota - LEbersole

This is my FIRST & will definitely be my LAST Toyota purchase, especially from this location. This is the worst Dealership I have ever purchased or even serviced my vehicle at. I would highly recommend you visit Heart City Toyota in Elkhart before setting foot here. The Service Department treats you poorly and then doesn't even do that work correctly...TWICE! I purchased my BRAND NEW CAR from them 8 months ago (fall 2021). I ended up hitting a small animal and it dislodged the bumper clips in the right fender well. I took it to Warsaw Toyota and they said no problem and they could repair it. After getting my car back the job wasn't completed. I went back in and the Service Advisor was incredibly rude and said the clips needed be ordered as they are one time use clips. I said to order them and they would call when they came in...no one ever called. I contacted them and they got it scheduled and said it should take 1 hour. I arrived at the dealer and got the car checked in. I waited and when I got the car back and drove out the plastic rattling made me stop and park. I looked at the fender to find not only is the bumper detached still but the molded bumper tabs destroyed. I was furious because they billed me again but then to damage the car and not complete the job is just plain stupidity and carelessness. I spent a week trying to reach the General Manager till they routed me to the service department and the guy said he would let the Service Manager know and he would call. No one called me...so I called in and finally got someone who proceeded to tell me the Service Manager is out for 6 weeks. So clearly no one was gonna call. After then talking to the Parts Manger who had the General Manager Emily Kosnick call me. She offered no sympathy or apology to the situation what so ever. She proceeded to give me your typical Corporate response and really could tell she could care less for the issue and had better things to do. She said she would investigate it and get back to me the following day, but she highly doubts that this was caused by them. She contacted me the following day to again offer the same grey sentiment of how unfortunate things happen but in no way did her Service Tech butcher my NEW car. She truly couldn't seem to comprehend what I was saying and kept repeating the same response she gave the day before. I finally just gave up explaining the logic to her and ended the call. I truly don't even know if she knew what she was saying. She said the Tech didn't do anything wrong and honestly I should have just taken the car to a Body Shop where it would be done properly...REALLY??? Seriously?...What type of inept response is that? I honestly was beyond shocked that "Small Town Dealership" like Toyota of Warsaw would care so little about its customers and the people of the community who support them. This truly was a slap in the face to me as I proudly bought my car from them and would continue to buy from them. This is beyond frustrating and maddening because you would expect more out of a place you were trying to build a relationship with and continue to buy and service my vehicles there. This type of local business is truly disheartening as you would expect a higher level of service. They don't care about their customers and would rather just write you off than to make a logical decision to keep a loyal customer and fix the problem they caused. I just filed a Claim with Toyota Corporate Brand Engagement Center over this mistreatment and discrimination at this dealership. You would think in a small town like Warsaw where everyone knows everyone they would do better at customer service. I would highly suggest you visit another dealership and avoid the headache here.