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Stress free car buying experience! Good people to work with! - mrmike
I was an out of state purchaser, and as such, I wasn't sure what to expect. But the people at Fesler made it all so easy for me to get the truck I wanted. I found their vehicle online and gave them a call and then the next day when I took the long drive to get there, everything was just as Doug had said. No surprises, no runarounds, and all with a very fair price. The next time we are in the market for a new car, I will be sure to give Fesler a call. Thanks again to everyone at Feslers!
Helpful Employees - happygirl
I was looking to trade my 2012 Explorer and I spoke with Scott in the service dept. while having my oil changed. He told me that they had a used one on the lot. I spoke to Mark Weinbrenner and he told me about a 2016 that I liked and said I would talk to my husband. When I got back to Mark it was gone. He looked for 2 weeks and finally found what I was looking for. He went above and beyond in helping me get what I was looking for. Even after I bought my car he helped find floormats that I was wanting. Have always had a good experience while doing business with anyone at Cappers. Highly recommend their services.
I could not be more pleased or impressed with this... - ciosbaker
I could not be more pleased or impressed with this dealership! Patrick Gollhofer was very prompt in answering my inquiry and subsequent questions concerning the used 2015 Chevy Express 3500 12-passenger van I was interested in. We made an appointment for a test drive on the same day. Patrick had the van completely prepped and ready for us when we arrived. I had done my research before arriving, so I knew the price was fair, I knew the service history on it and that the van had never been in an accident. But Patrick also had that information ready and went over it with me. Along with a complete "once over" and detailing, Deery had put four brand new tires on the van as well as new brakes. To my surprise, Patrick also went over the 6-month warranty with me. I had never heard of more than a 30-day warranty on a used vehicle. We walked in the door shortly after 4:00 p.m. and were on the road with the van before 5:30! Granted that we did not have a trade and we paid cash, but it was still a very quick and smooth transaction with no pressure! I can honestly say that Patrick, and Deery, seem to care about their customers.
Easy car sell! Clayton was so great to work with and very... - Mike and Debbie
Easy car sell! Clayton was so great to work with and very knowledgeable of his product! And Josh made financing a pleasure! Great job guys! 👍😊
They were supposed To call me back. Never did. I called... - jacklbarr39
They were supposed To call me back. Never did. I called them. They never had car!! False advertising. Disappointed!! What else can I say!!! Nothing
I brought my truck in for a spare key to be made and it... - JamesHarry
I brought my truck in for a spare key to be made and it came out late smelling like they dumped oil all over the cab. I should have learned my lesson 2 years ago I said the same thing that I would not go back when they changed my oil and said I needed an new oil plug and didn't give me the old one and did not use any coupons that I told them I had the day before when I made the appointment.
My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84
My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer.
Communication was extremely poor with 99% of it being because we initiated it.
We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on.
Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up.
Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again.
At this point my husband pulled the car into the garage to take a look.
The following was found :
- The air box was broken
- The fuse box clips were broken
- The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor
- A vacuum line was cut and not repaired or replaced
- There was a smashed relay in the fuse box
- There was a bungee cord left hanging inside the engine compartment in front of the radiator fan.
Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there).
We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part.
When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything."
Without a doubt, I do not recommend servicing your vehicle with this dealership.
Great experience - PDD
They didn't have the auto I wanted, but they worked to get it, and bring it to Grinnell. Then they added what I wanted. , Doug was great, patient, kind and considerate. The owner (Steve Link) came out, thanked me and shook my hand! I was quite impressed!