Helpful Employees - happygirl
I was looking to trade my 2012 Explorer and I spoke with Scott in the service dept. while having my oil changed. He told me that they had a used one on the lot. I spoke to Mark Weinbrenner and he told me about a 2016 that I liked and said I would talk to my husband. When I got back to Mark it was gone. He looked for 2 weeks and finally found what I was looking for. He went above and beyond in helping me get what I was looking for. Even after I bought my car he helped find floormats that I was wanting. Have always had a good experience while doing business with anyone at Cappers. Highly recommend their services.
Great Job Steve LInk!!!!!! - Truckguy19
I just purchased my 3rd new Ford F-150 from Steve Link. I couldn't be happier with the whole process from start to finish. I wanted a very specific truck and they were happy to locate me one from another dealership. They didn't charge me extra to get it and made the trade and finance process seamless and very easy. I recommend them to all my friends and family!
FANTASTIC!!!! - Bettynjoelh
The staff here is amazing. Curtis has been my sales guys now for 5 years. He has helped me and my family out tremendously each and every time!!!! Thank you to all of you at Deery Brothers Ford Lincoln!!!! YOU ROCK!
Smooth Deal - Patrick Lamb Lamb
Great to work with! Gave us what we needed in trade and there was very little haggling involved. Straight-forward and honest people. Offered us the opportunity to make the decision as to whether the vehicle was a good fit for us.
Unable to Fix Endgate after 4 Years - Ba2552
I have had a mixed bag of results when working with the service department some good and a few bad. This review is on my wife's 2013 Ford Escape purchased at this dealership. My Wife loves the vehicle except for the fact after the first year the back endgate randomly fails to close and lock into place. Over the course of these past 4 years the vehicle has been taken in a number of times to have the problem fixed, and of this writing it is still not working properly 100% of the time. The service people always think they find the problem and have rectify it yet it still comes back.
I don't know if this is the lack of training on the service people to fix the problem or if this is a Ford design problem that they won't admit to. What ever the reason it is very frustrating to have a vehicle taken in the number of times this one has over 4 years and the problem still can't be solved.
I brought my truck in for a spare key to be made and it... - JamesHarry
I brought my truck in for a spare key to be made and it came out late smelling like they dumped oil all over the cab. I should have learned my lesson 2 years ago I said the same thing that I would not go back when they changed my oil and said I needed an new oil plug and didn't give me the old one and did not use any coupons that I told them I had the day before when I made the appointment.
Horrible Experience - blam66
My wife and I bought a car from Pinicon in Independence, Iowa, but it wasn't until after we had signed the papers and handed them the check when they told us the transmission had recently been changed. They also told us it comes with a life time warranty. Needless to say we started having trouble with the transmission and the engine light was coming on within 6 months of buying the car, so we gave them a call and setup a time to bring it in. Once there we sat an waited for over an hour until the guy from the shop finally comes out to tell us it is a wire rubbing next to the transmission that is causing all the problems and it will take just a few minutes to fix. They fix the wire and then hands me a bill for $171.74 and tells me it is all labor charges. A wire the shop manager said would take just a few minutes to fix and should not have cost us one cent. They sold us a piece of crap and the service agreement for the life time transmission is a joke! I will never return to this dealership!
My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84
My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer.
Communication was extremely poor with 99% of it being because we initiated it.
We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on.
Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up.
Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again.
At this point my husband pulled the car into the garage to take a look.
The following was found :
- The air box was broken
- The fuse box clips were broken
- The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor
- A vacuum line was cut and not repaired or replaced
- There was a smashed relay in the fuse box
- There was a bungee cord left hanging inside the engine compartment in front of the radiator fan.
Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there).
We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part.
When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything."
Without a doubt, I do not recommend servicing your vehicle with this dealership.
Very Unsatisfied Customer - Kasey
Damian our sales rep was absolutely wonderful while we were there buying a 2016 Ford F 150 and Andrew even helped us out with a lianer vehicle when we had to take it back to have a place in the paint buffed out but they couldn't buff it out so they kept it and had to have a guy come in and do some air brush painting to fix it. But when I called Damian 10 days after purchasing the vehicle because there was an issue with the front door they no longer could help me. I was told it was a factory imperfection and there was nothing they could do so unfortunately I was out of luck. All they want is the sell then they are done with you!!! Horrible experience and customer service. I would not recommend Noble Ford to anyone!!!!