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Helpful Employees - happygirl
I was looking to trade my 2012 Explorer and I spoke with Scott in the service dept. while having my oil changed. He told me that they had a used one on the lot. I spoke to Mark Weinbrenner and he told me about a 2016 that I liked and said I would talk to my husband. When I got back to Mark it was gone. He looked for 2 weeks and finally found what I was looking for. He went above and beyond in helping me get what I was looking for. Even after I bought my car he helped find floormats that I was wanting. Have always had a good experience while doing business with anyone at Cappers. Highly recommend their services.
Smooth Deal - Patrick Lamb Lamb
Great to work with! Gave us what we needed in trade and there was very little haggling involved. Straight-forward and honest people. Offered us the opportunity to make the decision as to whether the vehicle was a good fit for us.
Great experience - PDD
They didn't have the auto I wanted, but they worked to get it, and bring it to Grinnell. Then they added what I wanted. , Doug was great, patient, kind and considerate. The owner (Steve Link) came out, thanked me and shook my hand! I was quite impressed!
Excellent service, both sales and service!!! - Rick
My new Fusion is my 7th vehicle either purchased or leased form Deery Brothers Ford. Woody Sims has been great finding us the features we wanted and made sure we received every discount Ford was offering. The service department led by Warren is fantastic! Deery Service is reasonable in cost and very honest about repair costs. They also help me plan ahead for planned maintenance activities like tires, brakes, and tune-ups. They have always kept all our vehicles in tip-top shape - even out 18 year old Sport Trac truck! In 50 years of owning cars, I have never had a better dealer relationship.
Easy To Work With - Norm T
The dealership is easy to work with. The inventory is great and the sales team is there to meet your needs. I have purchased two vehicles from Fessler and both times they have been most helpful in the process. I would definitely purchase another vehicle from them.
Avoid - Dirdbird19
Do not purchase, nor provide information. You will be bothered over and over. They dont understand the terms not intrested, remove from call log. I purchased two vehicles from here years ago and still getting hounded about trading them in. I no longer have them! Avoid at all cost!
I brought my truck in for a spare key to be made and it... - JamesHarry
I brought my truck in for a spare key to be made and it came out late smelling like they dumped oil all over the cab. I should have learned my lesson 2 years ago I said the same thing that I would not go back when they changed my oil and said I needed an new oil plug and didn't give me the old one and did not use any coupons that I told them I had the day before when I made the appointment.
Horrible Experience - blam66
My wife and I bought a car from Pinicon in Independence, Iowa, but it wasn't until after we had signed the papers and handed them the check when they told us the transmission had recently been changed. They also told us it comes with a life time warranty. Needless to say we started having trouble with the transmission and the engine light was coming on within 6 months of buying the car, so we gave them a call and setup a time to bring it in. Once there we sat an waited for over an hour until the guy from the shop finally comes out to tell us it is a wire rubbing next to the transmission that is causing all the problems and it will take just a few minutes to fix. They fix the wire and then hands me a bill for $171.74 and tells me it is all labor charges. A wire the shop manager said would take just a few minutes to fix and should not have cost us one cent. They sold us a piece of crap and the service agreement for the life time transmission is a joke! I will never return to this dealership!
My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84
My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer.
Communication was extremely poor with 99% of it being because we initiated it.
We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on.
Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up.
Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again.
At this point my husband pulled the car into the garage to take a look.
The following was found :
- The air box was broken
- The fuse box clips were broken
- The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor
- A vacuum line was cut and not repaired or replaced
- There was a smashed relay in the fuse box
- There was a bungee cord left hanging inside the engine compartment in front of the radiator fan.
Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there).
We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part.
When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything."
Without a doubt, I do not recommend servicing your vehicle with this dealership.