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Stress free car buying experience! Good people to work with! - mrmike
I was an out of state purchaser, and as such, I wasn't sure what to expect. But the people at Fesler made it all so easy for me to get the truck I wanted. I found their vehicle online and gave them a call and then the next day when I took the long drive to get there, everything was just as Doug had said. No surprises, no runarounds, and all with a very fair price. The next time we are in the market for a new car, I will be sure to give Fesler a call. Thanks again to everyone at Feslers!
Another great car buying experience with Deery Brothers Ford - Joyce
Owner Patrick Eads has worked to develop a culture of professionalism, customer service and trust at Deery Brothers Ford Lincoln of Iowa City, and the staff live that culture! I just purchased another car from this dealership, with the assistance of Curtis Uthe (Sales) and Jerry Ackerman (Finance). I was treated with the utmost respect and received excellent service. Curtis found just the right car for my needs. Jerry is so knowledgeable, and explained all the financial details to me clearly. I highly recommend this dealership.
Great experience - PDD
They didn't have the auto I wanted, but they worked to get it, and bring it to Grinnell. Then they added what I wanted. , Doug was great, patient, kind and considerate. The owner (Steve Link) came out, thanked me and shook my hand! I was quite impressed!
I bought a new 2020 Ford Fusion on 10/02/2020 and was... - Brandy Vrban
I bought a new 2020 Ford Fusion on 10/02/2020 and was extremely impressed with how smooth the process went and how well that my husband and I were taken care of. I strongly recommend you go in and see how great they are doing under new management! We worked with salesman Nick Worrall and manager Colin Kent, which met all of our needs and gave us honesty the BEST experience we have EVER had when buying a vehicle! Good job to you both, especially having to deal with my crazy husband! 😊
Thanks again, Marc and Brandy Vrban
They were supposed To call me back. Never did. I called... - jacklbarr39
They were supposed To call me back. Never did. I called them. They never had car!! False advertising. Disappointed!! What else can I say!!! Nothing
Helpful Employees - happygirl
I was looking to trade my 2012 Explorer and I spoke with Scott in the service dept. while having my oil changed. He told me that they had a used one on the lot. I spoke to Mark Weinbrenner and he told me about a 2016 that I liked and said I would talk to my husband. When I got back to Mark it was gone. He looked for 2 weeks and finally found what I was looking for. He went above and beyond in helping me get what I was looking for. Even after I bought my car he helped find floormats that I was wanting. Have always had a good experience while doing business with anyone at Cappers. Highly recommend their services.
Smooth Deal - Patrick Lamb Lamb
Great to work with! Gave us what we needed in trade and there was very little haggling involved. Straight-forward and honest people. Offered us the opportunity to make the decision as to whether the vehicle was a good fit for us.
My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84
My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer.
Communication was extremely poor with 99% of it being because we initiated it.
We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on.
Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up.
Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again.
At this point my husband pulled the car into the garage to take a look.
The following was found :
- The air box was broken
- The fuse box clips were broken
- The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor
- A vacuum line was cut and not repaired or replaced
- There was a smashed relay in the fuse box
- There was a bungee cord left hanging inside the engine compartment in front of the radiator fan.
Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there).
We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part.
When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything."
Without a doubt, I do not recommend servicing your vehicle with this dealership.