670 Iowa CODA Service Centers

Quality of service - timeliness - pleasant attitudes. - Von

I have have had top notch service from Suzy Johnson in the Office, Gwen in Parts and Michael in Service Dept. Great bunch of people.

Prompt service, friendly employees, fantastic location, - muGz

Prompt service, friendly employees, fantastic location, and visually stunning building. I really enjoy doing business here.

We have had so many issues I don't know where to start. - Bells

We have had so many issues I don't know where to start. The first time we took our vehicle in, the service department didn't follow our directions on not rotating the tires. They rotated the tires and then rotated them back to the original position after realizing we asked not to rotate. We addressed it with a service writer who got completely arrogant and challenged us to meet him in the parking lot. Took a while for a remedy to be taken care of and the promises weren't fulfilled either. We ended up paying for an oil change that we weren't supposed to pay for. We had a leak in the AC 2 times. They would suck out the freon and then tell us they couldn't find a leak. The service manager was horrible as far as his communication and acting like they tried everything. He was insulting and not offering any other solutions to find the link. Also made promises and then wouldn't follow through with them. We took it to a different dealership 25 minutes away and they found the link in less than 2 hours. That Dodge dealership earned our business. We will tell people to stay away from Turpin.

Excellent service! - lyates7

Excellent service and great repairs-strongly recommend to anyone and everyone! Will definitely go back again if necessary! Our next car will be purchased from Vaughn’s!

There was a misunderstanding as to the type of tire that... - Piet

There was a misunderstanding as to the type of tire that was installed on my vehicle. The dealership called me, and in less than six hours the situation was resolved, with a complete explanation, to my entire satisfaction. The individuals were friendly and professional throughout, and insisted on making sure that I was completely happy with the purchase.