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I have been with Nissan since it was in North Ames. I... - DANDIPATCH
I have been with Nissan since it was in North Ames. I have never been disappointed with the service or my Nissan vehicle!
Top Reviewed Service Specialists At This Dealership
All too often people only take the time to leave bad... - Hope Gruis
All too often people only take the time to leave bad reviews but never good ones. I'd like to take the time to say the sioux city billion nissan has always been friendly and accommodating and have done their best to resolve any issues i have thank you luke for selling me a wonderful car and thank you beau and his crew for fixing a random issue on my car as quick as you could you guys are awesome
Do not trust what the service department tells you. Took... - kss1978
Do not trust what the service department tells you. Took my two year old 2009 Nissan Murano with 27,000 miles on it in for an oil change, mentioned that I thought the breaks squealed more than normal and asked for them to look at it as the vehicle was under 36,000 miles. Received a phone call that my rear brake pads and 4 tires needed replacing. This surprised me since the vehicle was relatively new with low mileage. Was told cost would be $1300 for new tires and another $300 for rear brake pads. I immediately questioned this conclusion as brakes and tires have always lasted well beyond 27,000 miles on my previous vehicles. Despite my questions and objections, was told that it was not covered under the 36,000 mile warranty as it was normal wear and tear. I told them to do nothing and I would "think about it". Received an inspection sheet that said the brake pads were worn to less than 3 mm and the tread depth was 4/32". Contacted another Nissan dealership to see if this was typical for Murano's and they said no and offered to take a look at the vehicle because if it was true, they would contact Nissan corporation about the issue. Took the vehicle to a local brake shop that I personally know and trust for a second opinion. They looked at the brakes and tires and wanted to know why I had brought the vehicle in as the brakes and tires looked good. I showed them the inspection sheet and they then wanted to show me their findings. They actually removed the rear brake pad and brought it in to show me it along with a brand new brake pad. They measured both in front of me, showing me that mine measured at over 7mm. The tires also had more than sufficient tread depth and did not need replacing. Said it would be a waste of money to replace the brakes and tires as both had many miles left on them. Called Nissan Carousel manager to let him know of my findings. Was met with rudeness and was told their service department was "Nissan certified" and that the brake shop didn't know what they were doing (they're a reputable company that has been in business for over 30 years and I personally know the employees). Told him that another dealership said this was not normal for a Murano, was informed they were just trying to get our business. My reply was that was better than his actions as he just lost our business. Nissan Carousel does not have an honest service department and fabricated repairs that were not necessary. When presented with this information, although they were given the opportunity to make amends, gave no logical explanation for the error and became defensive and rude. STAY AWAY FROM THIS DEALERSHIP AS THEY ARE DISHONEST AND CANNOT BE TRUSTED!
I have been buying cars from Dave Wright since he has... - gnjustice
I have been buying cars from Dave Wright since he has been in business. The cars, the experience and the service have been great!
Thanks for all you do for your customers and the community.
Great service! - Piontkov
I would like to thank the workers of Auto plaza for professional and fast service and help with the purchase of our vehicle. We are very happy with the purchase! I definitely recommend it!
Worst experience ever - Dhumphrey2257
I purchased a vehicle from this dealership almost two months ago and they won’t send over paperwork to the DMV so I can get my permanent tags and registration. The DMV contacted the dealership as well to have the necessary paperwork sent so I can register my vehicle and they get the runaround as well. I will never even consider buying from this dealership again, ever. As a military veteran, I have bought vehicles from dealerships all over this country and this dealership is by far the worst I’ve ever dealt with.
Very accommodating and professional. - Nissan Review
I was very pleased with the whole experience. I have just moved to the area and was concerned about changing dealers. I am one that goes to the dealer so everything is handled for warranty. I felt very important to them. They took me to work and picked me up after work. I was so pleased as I did not have any other way to get my vehicle. I can truly see why they are top rated.