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Olivia was the associate who took care of the bulk of my... - ewatxc82
Olivia was the associate who took care of the bulk of my purchase experience at Audi Shawnee Mission. She showed me everything about the car I needed to know before the test drive and when we went to crunch the numbers she made the experience as easy as possible. She communicated everything clearly and just made the experience very pleasant overall.
I was appreciative of this because I previously had a negative experience with the service center on my previous Audi. Olivia's warm personality, clear communication, and presentation helped ease some of my concerns about the dealership in general and I even purchased a service contract.
Nathan's also top notch. He made the F&I discussion smooth, easy, and gave me what I wanted.
I've delayed posting my experience to see if there would... - Tim
I've delayed posting my experience to see if there would be a resolution. As of today, there has still been no resolution and I have heard nothing back from this dealership in over a week.
I purchased a used 2015 Dodge Challenger Scat Pack w/ 36k miles from them about five weeks ago. The buying experience was fantastic. I worked with Tori, and she provided outstanding customer service during the buying process. I drove four hours from out of state to pick up my new to me car, spent a couple hours at the dealership filling out paperwork, and I was off and on my way.
I trusted the inspection paperwork that the dealer provided me (the MPI provided was green down the board).
I drove it back home, and had my local dodge dealer perform an inspection on it. Turns out the sway bar bushings were dried and cracked, and there was oil leaking around the intake manifold gaskets. The air filters were bad, the tires were severely out of balance, and the car needed an alignment as well.
Great, I thought. I had purchased the extended warranty on the vehicle. After having my car sit at the dodge dealership waiting for my paperwork to get entered in to the warranty companies system, and then going back and forth between Audi Wichita and the warranty multiple times, I paid for the repairs out of pocket because I needed the vehicle to get around.
Well, as it turns out, nothing here is covered under the warranty because these are all items that should have been addressed by the dealership and so the warranty company dismissed the case. I've spoked with Bac on this issue many times, and he keeps pointing to the warranty company and says he's waiting for his rep with them. I've been told that I shouldn't have gotten the car repaired, and that he could have probably negotiated with them for a cheaper rate. If that was the case, why wasn't that a solution that was proposed during the week the car sat at the dealership? I was in contact with Bac as soon as I got the results back from the inspection.
So I sit here, in love with my new to me car, and out about $1100 more than I expected to spend because of a fraudulent MPI report provided to me by this dealership.
If you're buying new, these guys would be fantastic. Customer service is top notch when you're purchasing something. If buying used, be very careful. I don't think they do a good job inspecting used vehicles.