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Electric fuse issue - Robert
I came into the dealership with a issue with my headlights. They went above and beyond to go out of their way to help me. They did not have the part but went to their lot to find the piece I needed. Much appreciation on their kind service and willingness to help
Quick, Easy, and Excellent Experience! - braehpour
I just leased a new 2019 Mazda3 from Davis-Moore, and it was hands down the easiest purchase I have ever made! My sales person was Ryan Schauf. He was friendly and responsive when I asked about the availability of the car I was looking at online, and when I came to look at it, the vehicle was clean, warmed up, and ready for a test drive. He drove first to really show off some features of the vehicle I had no idea were even there, and then he directed me on a preset route (although he was willing to let me pick some of the streets I wanted to test as well). He was extremely professional and I never once felt rushed or pushed into buying anything.
When it came time to talk price, I spoke with Ryan, but also the sales manager Chris Meek. Both of them really went above and beyond to get me a great deal! They immediately gave me an excellent price, and I appreciated that there was little need to go back and forth to get a good price. Chris was fantastic!
When I was ready to move to finance, they were busy! I had to wait a short time before going in, but their waiting area is loaded with TVs, snacks, drinks, and even classic arcade machines that were set to free play to keep me occupied! I've never seen that before! I put in some time trying to beat the high score on Donkey Kong while I waited, and that passed the time quickly. This will be very nice when I come back for service as well!
When it came time to meet with the finance manager, I worked with Dominic Feld. He was quick, efficient, and amazing to work with! Like most people, I'm usually I'm on edge when it comes to the financing side of buying, but my experience with Dom was calm and relaxed. He really made me feel at ease. Dom respectfully offered some products that he thought would compliment my new vehicle, and I made sure to take advantage of a few of them like the Wheel and Tire protection (especially with how much construction we have. I've lost too many tires to nails and screws the past few years!). But what I really liked was that he never pushed me into anything I wasn't interested in. Similar to when we discussed the price of the car, if I declined a service, there was none of the back and forth for hours like many other place I have bought before, and I was in and out of the finance office within 10 or 15 minutes. Lightning fast compared to some of my past experiences! In fact, the whole experience was quick, as from the time I arrived for a test drive to driving away with my new car, I was only there for a little over an hour and a half! It was the fastest buying experience I've ever had, and I have to say it's because of their professionalism and efficiently.
Finally, when I was finished with financing, Ryan had gotten the car cleaned up and ready for me to drive away. He had even already moved the plate from my trade in over to my new one! Before I left, he went over a few more features to make sure I knew what everything did and how to properly operate my new car, and even helped me move some of my things over from the car I traded in.
Davis-Moore Mazda, you were amazing, and really made my purchase feel special. Thank you to everyone for making my car buying experience easy, quick, and honestly enjoyable! Ryan, Chris, and Dom really went above and beyond! If anyone is looking for a new or used car from Davis-Moore, I wholeheartedly recommend working with them!
Wonderful buying experience - Jjaps
My husband and I walked in on a cold day to just look at cars. We ended up buying one. Jimmy who was filling in from Volvo across the street was wonderful and so was Sarah. Sarah even warmed the car up for us and made sure she got the new car over before the service dept. closed. One of the best car buying experience we have had.
Worst car buying experience I have had! - 93M6Camaro
I have done business with laird Noller since I bought my first car. Every experience was great and I had only good things to say. After my experience today. I am not sure what happened. I went to inquire about a truck and potentially trade in a mustang I had purchased from them two years ago. The Salesman asked me what time to meet him, I explained to him I could do it in the morning and he text me early asking what time. I told him 830. He never showed up, I sat in the building for 30 minutes before I could get help. I got stuck with another salesman who rushed me through didn’t ask me what I was looking for, literally put zero emphasis on me as a buyer and what I wanted to get out of the situation. Then they have my car for 3 minutes and then insult me with an unbelievable trade in quote. (Apparently it cost 600$ for tire sensors). When I was about to leave they said they would work on a deal. I waited for another hour and nothing happened. I told them I had to go to work, they said they would contact me before 5. No one ever called me and to top off the situation the truck that they had listed wasn’t even the model as described.
Check your bill closely - Repeater1
Wen into dealership for an oil change etc. Waited for the work to be done which took 30-45 minutes I would guess. Shortly they called me to the counter to say the work was completed. Total bill was $120 Only problem was I had a service contract so there should not have been a charge. Bill goes back out to the service manager to correct. When he came back with the revised bill he said he had hit the wrong button on the computer. Not sure I totally believe that. Have been dealing with Noller for almost 30 years and this is the first time I have ever had a problem with the bill.
Best car buying experience ever! - Tracey
Todd and his team made our experience incredibly easy! We had done our research and had an idea of what we wanted. They were great about getting a CX-5 ready for us to test drive before we even got there! Once we decided what to purchase, the entire process from arriving at the dealership to financing to driving off the lot was about an hour. The trade offer on my car was very fair and now they have a customer for life!