Arranged for 2d annual service for my X3 M40i through the... - Pete from Lansing KS
Arranged for 2d annual service for my X3 M40i through the internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job!
Maintenance was performed to standard, but not to time. Was told the service would take 2 hours, so I elected to stay, since my home is one hour one way from the dealerships. After waiting for 3 hours, approaching 3 and 1/2, I went in search of the service writer who took my service write-up. She had l eft for the day! Not sure what arrangements she had made to replace her when a customer was waiting for his car, but whatever she tried to do it did not work. Somewhat bemused when I noticed service personnel were leaving, lights were being turned off, and I was still cooling my heels in the waiting in room. I walked into the other service writers cubicle (the VW writer?) and he took care of me with some rapidity, but with not much of an apology, or any reasons for me wasting my time.
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