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Arranged for 2d annual service for my X3 M40i through the... - Pete from Lansing KS
Arranged for 2d annual service for my X3 M40i through the internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job!
Maintenance was performed to standard, but not to time. Was told the service would take 2 hours, so I elected to stay, since my home is one hour one way from the dealerships. After waiting for 3 hours, approaching 3 and 1/2, I went in search of the service writer who took my service write-up. She had l eft for the day! Not sure what arrangements she had made to replace her when a customer was waiting for his car, but whatever she tried to do it did not work. Somewhat bemused when I noticed service personnel were leaving, lights were being turned off, and I was still cooling my heels in the waiting in room. I walked into the other service writers cubicle (the VW writer?) and he took care of me with some rapidity, but with not much of an apology, or any reasons for me wasting my time.
Great service. No loaner available but offered to take us... - AE
Great service. No loaner available but offered to take us where we needed to go since service would take about 3-4 hrs. Suggested oil change at this visit rather than returning in a few months.
DooDah - MINI of Doodah
Austin took care my wife's Countryman, Always helpful. My first time with a PHEV. We absolutely love the MINI, coupled with excellent service and free maintenance. Its hard to top!
Thank you MINI of Wichita
Worst dealership I dealt with all my life ( shayne... - Azalmusa
Worst dealership I dealt with all my life ( shayne McKenzie) made my satisfaction drop from 99 to 0 % had 3 problems with dealership. they gave me a used product that was supposed to be new. The told me the dealership is open for parts when it was closed
I called the manager to complain but he said he cant do anything and doesnt know why people expect more from bmw dealership and that he cant help me in anyways and make it up
Of course people expect more from BMW that is no a question
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!