Very friendly with no pressure. - Lorenzodaddy
The sales gal McCall and Jeff in finance are fantastic to deal with. The price was a fair price and they were so pleasant to deal with. I will be back for another vehicle probably next year.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist/Audi Exclusive Finance Manager
Audi Brand Specialist
Took my 2006 Cayenne S in for an oil change - BigBossCard
The work was done on a timely basis and a loaner car was provided (as they always do). Though the service required was minimal, the experience was excellent.
Worst Audi service center in 48 state area - ChristopherAD
We bought our new 2017 S5 in Lexington because Audi Louisville did not have what we wanted. But since we live closer to Louisville, we have twice taken it to their service center. The first time was in December 2016 after a slight fender-bender. We got our new car back after a week with an additional 250 miles despite the body shop being less than 8 miles down the street. Our complaints were answered with blame placed on Oxmoor Body Shop. Even though it was evident that someone used it as if they owned it (radio was reprogrammed and trash left under the seat) we have yet to receive an apology.
Last week, our second trip to the service center, was not as costly in milage. We thought 7 miles was a long test drive for replacing the tires but trusted they would be more professional. Especially after Kyle promised to personally ensure the last debacle would not occur a second time. Guess he forgot about his upcoming wedding and honeymoon when he made that promise because Nick helped us when it was finished. While vacuuming the floor mats a few days later, we discovered a restaurant leftovers box from someone's lunch under the passenger's seat. It wasn't difficult to determine when and where it happened. We quickly called the dealership. Jim, the general manager said that he would investigate the issue and call me back. Instead, Dennis, the service manager, called to ensure that Mathias would be disciplined for using our car for personal use and offered to detail it for our trouble but stated we would have to leave it there all day. We declined. Like George W said, "Fool me once, shame on ... shame on you. Fool me... you can't get fooled again!" Though Dennis' offer was unbefitting, he was nice enough to encourage us to write lots of negative reviews. We agreed.
So if you are looking for an Audi, I highly recommend Lexington for sales and service. Matt and Tony are very professional and courteous. And if you leave your car with their service center, they won't use it for taking joy rides.