service - Carl
Brought my Cayenne in to have a seat heater issue resolved. Prompt repair under warranty. Brandon
and Ceasar, in the service department, and Mitch, in the shop, were very courteous and helpful. I have
been a satisfied customer for a number of years and I highly recommend the Blue Grass service
I leased a 2005 Jaguar XK8 convertible in February, 2005.... - vdeutchman
I leased a 2005 Jaguar XK8 convertible in February, 2005. Mr. Fields contacted me in June, 2006 notifying me that my lease would be up in August, and would I like to come in and discuss my options. I made an appointment for the next Saturday. Mr. Fields tried to persuade me to take out a lease on a new 2007. After considering this for a couple days, I called him back - left a voice mail- letting him know that I wanted to purchase the car I was leasing. Twice after that I called and left messages asking to be contacted to discuss financing. Mr. Fields never returned my phone calls. When my lease expired on August 24, 2006, my husband sent an Email to Mr. Fields, asking if they would like the car back. Mr. Fields sent a reply, with several bold-faced lies, including an imaginary conversation that he had had with me about some Customer Service agreement. I called him, naturally got his voice mail, left a message telling him that he could come pick up the car. FINALLY, Mr. Fields called back and told me to bring the car in because there was some paperwork to do. My husband and I dropped the car off last Saturday, and received the iciest reception since I grew up in Minnesota. Mr. Fields never once called me by name, and acted as if I was something he wanted to scrape off his shoe. He didn't even ask me for the "disposition fee" so he could get me out of there faster. If you want to lease - and continue leasing - brand new Jaguars, Mr. Simon Fields is your man. For anything else, I recommend staying far, far away from this Jaguar dealer.