Blue Grass Motorsports Exemplifies Porsche Premier Name - John M - North Central Ohio
I've been dealing with Blue Grass Motorsports for about 12 years. I've bought three Porsche vehicles from them and have had four Porsche vehicles serviced by them over that time. Every single experience with both the sales team and the service team has been the same: 100% excellence.
I've bought at the low end of the Porsche spectrum - Boxsters and Caymans - and the first of my cars that they serviced was bought elsewhere. Considering this, the way I am treated when I visit the dealership is amazing - I'm greeted by my first name, welcomed, and each and every one of the personnel I deal with takes the time to chat. I've moved out of the Louisville area since retirement, but I will continue to make the five hour drive back there to have service done at Bluegrass. I recently took my Cayman R back there for service. Even though it had been an extended amount of time since my last visit, Brandon Terrell met me at the door when I pulled into the service bay as if I had been there a week ago. The service work was done expertly and in a timely manner - as usual.
The entire Blue Grass operation is first class, and the service I've had there over the years has always been done right. I've dealt with several other Premier Porsche dealerships, but none of them can come close to matching the experience I've had with Blue Grass. I would recommend Blue Grass - and especially Randy Biery and all of his sales and service staff - to anyone interested in an experience worthy of the Porsche marque.
I leased a 2005 Jaguar XK8 convertible in February, 2005.... - vdeutchman
I leased a 2005 Jaguar XK8 convertible in February, 2005. Mr. Fields contacted me in June, 2006 notifying me that my lease would be up in August, and would I like to come in and discuss my options. I made an appointment for the next Saturday. Mr. Fields tried to persuade me to take out a lease on a new 2007. After considering this for a couple days, I called him back - left a voice mail- letting him know that I wanted to purchase the car I was leasing. Twice after that I called and left messages asking to be contacted to discuss financing. Mr. Fields never returned my phone calls. When my lease expired on August 24, 2006, my husband sent an Email to Mr. Fields, asking if they would like the car back. Mr. Fields sent a reply, with several bold-faced lies, including an imaginary conversation that he had had with me about some Customer Service agreement. I called him, naturally got his voice mail, left a message telling him that he could come pick up the car. FINALLY, Mr. Fields called back and told me to bring the car in because there was some paperwork to do. My husband and I dropped the car off last Saturday, and received the iciest reception since I grew up in Minnesota. Mr. Fields never once called me by name, and acted as if I was something he wanted to scrape off his shoe. He didn't even ask me for the "disposition fee" so he could get me out of there faster. If you want to lease - and continue leasing - brand new Jaguars, Mr. Simon Fields is your man. For anything else, I recommend staying far, far away from this Jaguar dealer.