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They took care of a recall item without me even asking.... - mtillman12
They took care of a recall item without me even asking. Great service. And they sent me a reminder to change my oil and do maintenance on my vehicle.
Top Reviewed Service Specialists At This Dealership
Collision Center Manager
Great service and support from the service department.... - Tede
Great service and support from the service department. Ricky did a great job of taking care of the vehicle and my daughter when she brought her jeep in.
Top Notch! They have treated me well in the service... - dtmellett
Top Notch! They have treated me well in the service department I have gotten all my service completed there in a timely manner and they are happy to serve you.
Great service the shop manager greeted me minutes after... - dwaynetyler
Great service the shop manager greeted me minutes after entering in the shop lobby. He asked me have I been helped? I told him no sir and he immediately called on one of his employees and told him to help me and he did.
Everyone is so nice here and they always keep me informed... - jjhuntlmt
Everyone is so nice here and they always keep me informed about my car and get me in and out quickly. I've always been pleased with the service
Great service from a very knowledgable staff. My jeep was... - Monkeysdad0309
Great service from a very knowledgable staff. My jeep was fixed and on the road in no time. I also have my oil changed there. They have this multipoint inspection that lets me know exactly whats going on with my vehicle
Visiting out of town - Chrysler
Fast service and friendly faces I was just visiting I call the day before and got an appointment the next day. Super service. Thanks everyone.
Good people got job done got me back on the road in... - Wendell Miller
Good people got job done got me back on the road in reasonable time very satisfied my van is my livelihood glad they was there for me
I bought my car from Steve Jones in 2016. I have my... - waterfall2468
I bought my car from Steve Jones in 2016. I have my service done there such as oil change etc. I have always had excellent service and am kept informed on the service I need. I was looking for new tires last year and Steve Jones found me the perfect set and also compared shopped for me.
Awesome service!! - Digreen68
My husband and I would like to thank Logan and his service team for taking care of us and getting us back on the road yesterday. They had a full schedule but still found the time to take care of our truck so we would not miss our vacation. They are professionals you can count on!
Service is very slow - MOTOG
After ordering service online I arrived early understanding I would have to wait longer. The service guy acted as though he had no idea why I was there. My appointment was at 8:00 AM but they took an hour and a half to mount and balance 4 tires on my Prius then they asked for more money than I was quoted for cleaning supplies and stuff he said. So I paid the extra. He also told me my Coolants needed to be changed for about 129.00 times two for radiator and inverter luck they didn't have time that day. So I went to a local mechanic that told me it would cost me about 80.00 dollars for coolant change. guess who is doing the coolants and the rest of my mechanical work? Here's a clue NOT Watermark.
Superb customer service, Highly recommend for fast... - Jtwaters41
Superb customer service, Highly recommend for fast reliable car maintenance. The service representative Jessica was extremely respectful, helpful and determined to help any way she could. Highly recommend her for a promotion.
Service and Warranty Questions - Dave.H
I’ve had my Jeep Cherokee Limited for a year and had some questions concerning its upcoming service and warranty coverage. I spoke to Austin in the Service Dept and he was able to quickly provide the information I needed for all my questions.
New Jeep renegade - Junior123
I want to say this is the best group of people I have dealt with. I have nothing bad to say and recommend anyone and everyone to come see them. I know they will make you feel happy and satisfied. I truly appreciate big m super store for helping me get my first brand new vechile. The service department is great also. I went in for service this weekend and was in and out quickly. I would by another vechile off of them and hope everyone gives them a chance to him them on there next vechile.
My wife and I started driving on Thursday, 19 Nov 2020,... - steve
My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it.
They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks!
Steve Cahanin, Col, USAF (Ret)
Inconsiderate unprofessional service - Pa22colt
I had a service appointment and I left my truck with them for 24 hours for 3 recalls that they told me would take 90 minutes. They let the truck sit for 24 hours and did not address the recalls. They asked me to bring it back a second day.
My time and your time is not important to them!!!
Their logo is " we make it easy" it needs to be changed to "we take it easy"
They might repair your vehicle if they decide to get around to it.
. If you get suckered into buying from these guys be prepared to go somewhere else for professional service
My son is a college student in Morehead. He had a problem... - Morehead Mom
My son is a college student in Morehead. He had a problem with his truck and went to Tim Short's. They lied. Attempted to take advantage of him and charge him for things that weren't wrong (i.e. old Auto Lite spark plugs when he had recently replaced them with NGK ones). Shame on you mechanics, managers, owner, etc! How dare you be so dishonest!
Btw, this business is NOT accredited by the BBB. Take your vehicle somewhere else. Don't buy from this company.
Just found out $500.oo to put rearend in this junk pile I... - Ray hemmroid
Just found out $500.oo to put rearend in this junk pile I bought from mann bargain lot I shiver when I have to drive past that place in fear I'll break down so far round $3300.oo on parts never again will they get a dime from me
Happy Custermer - Paparedram
I've taken my 2007 Ram and my 2010 Chrysler there since I purchased them. I call ahead to make an appointment and have always received great service. My vehicles are always done on time and great care is taken that my service experience is to my liking. Having been in that type of environment as a mechanic I know that there can be problems. But now as a customer I can see that problems crop up, But they have been able to head them off as quickly as possible.
Convenience of scheduling to adjust to my timeframe.... - Chick1961
Convenience of scheduling to adjust to my timeframe. Personnel that I came in contact with were very friendly and accommodating. I highly recommend Glenn Freedom for service
Free oil for life didn't live long - disappointed1
We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision.
This dealer is a sham, service department will do... - Jayhtx
This dealer is a sham, service department will do everything they can to avoid warranty, service manger said “parts that break are not warranties” my wife’s visor broke on her new Jeep JL and they would not warranty it. Buyer beware
Safety Recall Repair - Nurse2011
Gary is awesome. He did what a local dealership claimed to not be able to do. He listened to me and was able to accomplish ordering a part and repairing my vehicle in 24 hours—just in time for our holiday weekend away! And, not to mention no extra charges—for no charge at all. This is the customer service all dealerships should strive for—thank you, Gary! May your Christmas be merry & bright! As a matter a fact, I will definitely consider this dealership when I buy my next vehicle just because of the excellent customer service that we received! Thanks again!
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
t Things broken, work had to be redone, and late - james19764
Things were broken in the car while at Bob Allen Dodge.
Bob Allen returnes also my vehicle late. The several hundred dollar computer replaced had to be replaced again within a year. They did terrible service and terrible work, and they broke things in my car.
(My friend says they messed up the transmission in their van, too)