13 Kentucky Mitsubishi Service Centers

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

Never available in parts department - Damian Lynch

I own 2 Mitsubishi vehicles and love them, however whenever I need a part I cannot get through to anyone in the parts department without spending hours on the phone being mis routed to various voicemails or departments in the Dodge division. When I finally get to the guy that says he can help me I find that they never have it in stock and are unable to get it next day air because it was almost 1:00. It wasn't almost 1:00 when I first called , it was 11:20! Seriously? I was also informed that next day air if ordered at the time would be $20 per part ( bolt,nut,washer) and would not be here till Monday because it's Thursday . I called Hallmark in Tennessee and was only charged $20 shipping for all the parts and will see them by noon tomorrow. Also told I had till 2:30 to order? I have been in this situation many times with this dealership but being a hour away from Hallmark, I keep trying, and they keep failing. Last trip to Hallmark was for dia queen a\t fluid that this parts department was out of???? Also , don't hold your breath for a promised call back!

The service department at Don Franklin Mitsubishi is - mike.p.dobbins

The service department at Don Franklin Mitsubishi is awesome! The guys are top notch and super helpful. I used to cringe when I thought about taking my vehicles to a dealership for service because they are always so expensive, but at Don Franklin we've been pleasantly surprised at their competitive pricing. With the Don Franklin dealership network they are able to service virtually any make/model.

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

You want to know why, well it's because I was told it... - JeffW1951

You want to know why, well it's because I was told it would be 24hrs to do the recall notice. It's been over 2 weeks and I still don't have my vehicle back. While the service department customer service is great, it lacks being truthful. Out of 3 calls and a promise to return my calls I've only receive one call back and that was 2 weeks ago. How can you trust when your continue being ignored.

Sell you service and parts that you don't need.... - KEITH HOUSMAN

Stay away at all cost.... I had a blower motor replaced in June 2015 at Mike Smith in excess of $400....And in April 15 it quit blowing so I returned to Mike Smith to find out and fix... Came out stating that I needed a control head at 1,100.20...I questioned them and told them I would take it to the Cape KIA for a second opinion...Was rude that I didn't let them fix... Cape told me exactly what the problem was ...Blower Motor Resistor... My cost for them to tell me $80...with an est of 169.00 to fix... Misdiagnosed a problem .....Their cost to fix $1,100.20 need a control head due to a blower motor not working... Actual cost to fix New Blower Motor Resistor 18.89 and 10 labor at local body shop... Rude when called out on this... No I now will never trust a dealership ....