Satisfied Customer - lkh
We purchased a 2017 Range Rover Sport and had a very pleasurable buying experience. Our sales expert, AJ, set us up with Lucas Mayes, Holmes Encore Specialist, to come to our residence a few weeks after our purchase to go over any questions we may have about all the "bells and whistles" on the vehicle. Lucas contacted me shortly after and confirmed our appointment and showed up right on time. He was extremely knowledgeable and helpful. I had jotted down several questions and he was able to answer all of them. He put my mind at ease and left me feeling more confident than ever with my RR. I highly recommend everyone taking advantage of this service Holmes offers. After having the vehicle for a few weeks, we always have questions. It was nice to have a person come to your home and explain these things rather than trying to figure it out from the manual. Again, take advantage of this service and let Lucas help you.
Great Service - X-Dealer
Mike in service took in my 2015 Range Rover for its yearly maintenance and had it back to me that afternoon. They found an open recall and took care of it. I had asked for them to see if I needed an alignment or rotation and they said no. I don't know many other dealerships that will tell you the truth, as they did. I have never had an issue with any of my visits to Land Rover of New Orleans.
Honestly, I have read other people's posts and it sounds like they are completely spoiled and don't understand that vehicles have issues. They just do and it's not the dealership's fault. The dealer is just the middle man. They sell and service. If more people would get their heads out of their xxxxx, they might have a better experience.
Stay away - Barryg
We paid about 20% more than the car was worth expecting great service. Wrong worse service I ever received. A/c wasn't working told us 2 weeks before they would look at it left it with them for 2 1/2 weeks. We picked it up with a quote for 3500 in maintence, the A/c still didn't work. Horrible service would never buy from them again.