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Positive experience. Beyla Alvarado worked real hard to... - Moody girl
Positive experience. Beyla Alvarado worked real hard to make us happy. Would recommend Lexus of New Orleans and Beyla Alvarado. Great service and environment. Beyla went above and beyond to make sure we got what we wanted.
I called the IT department. Everyone from the the woman... - Jackie
I called the IT department. Everyone from the the woman who answered the phone in service department to the wonderful gentleman who answered in the IT department were so awesome. They treat you like the favorite part of their family. I love this dealership.
Check Your Vehicle Before You Leave - Barwic Demoss
I usually don't write reviews, as I know things happen and I just brush it off. Not this time. Let me first say the service people up front a great. Friendly, helpful, and very courteous. I would got back to them in a heart beat. Now once it leaves their hands is where the problems start, the actual service mechanics. My wife and I purchased a lexus convertible for our 'play' car as we enter retirement years. There were a few things to take care of and only wanted the lexus dealership to do them.....minor things. The first visit went well, except when I got it home I found grease smeared all over the drivers side door on the leather. Ok, I cleaned it up..... not a big deal, but they should be more careful. The next week I took it in for some fluid changes and when I picked it up, I notices a long trail of some kind of fluid from the rear window brake light, all the way down the trunk to the taillight. I wiped it with my finger and figured is was coffee or the like and would wash it off when I go home. Well it was several days before I remembered, and it was still there after I washed it off. Had to get some rubbing compound to get it to fade. Its still a lttle visible, cause I know where it is. But this should not have happened. I was so upset with them. Anyway, I will think twice before going back.