Very Professional and FAIR - 57
SALES EXPERIENCE WAS HONEST AND EASY TO MAKE A DEAL THAT WORK FOR EVERYONE., THE STAFF WAS VERY STRAIGHT FORWARD AND NO PRESSURE SALE PROCESS THROUGH OUT THE PURCHASING OF THE VEHICLE.
Check Your Vehicle Before You Leave - Barwic Demoss
I usually don't write reviews, as I know things happen and I just brush it off. Not this time. Let me first say the service people up front a great. Friendly, helpful, and very courteous. I would got back to them in a heart beat. Now once it leaves their hands is where the problems start, the actual service mechanics. My wife and I purchased a lexus convertible for our 'play' car as we enter retirement years. There were a few things to take care of and only wanted the lexus dealership to do them.....minor things. The first visit went well, except when I got it home I found grease smeared all over the drivers side door on the leather. Ok, I cleaned it up..... not a big deal, but they should be more careful. The next week I took it in for some fluid changes and when I picked it up, I notices a long trail of some kind of fluid from the rear window brake light, all the way down the trunk to the taillight. I wiped it with my finger and figured is was coffee or the like and would wash it off when I go home. Well it was several days before I remembered, and it was still there after I washed it off. Had to get some rubbing compound to get it to fade. Its still a lttle visible, cause I know where it is. But this should not have happened. I was so upset with them. Anyway, I will think twice before going back.
Excellent service from Gwen,IT representative - techcahallenged123
I have to compliment Gwen, the IT representative who patiently set up the bluetooth in our Lexus on June 6,2018. She went above and beyond helping this technologically challenged customer and considerable time and patience with us. She did a remarkable job with great success ensuring that we could safely use our phone while driving! Jonathan Chouest also deserves accolades in handling our service request. Great experience all around! Tena & Mike(Walter) Anderson