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Excellent service! Friendly and attentive. Lance was very... - Giovanni
Excellent service! Friendly and attentive. Lance was very knowledgeable of the vehicle I was looking for. He help me through out the whole process. The best experience I ever had purchasing a vehicle.
Top Reviewed Service Specialists At This Dealership
Collision Center Adminstrator
Worst Service Department in the whole entire world.... - Action_2148
Worst Service Department in the whole entire world. Never in my life witness anything this horrible. Please don’t attempt to get quality service here.
Service after the sale is a joke - B
You cannot speak to a service advisor on the phone, only a scheduler. Call and leave messages for a service advisor, no return call. Very frustrating.
Once you do get an appointment, something that should take an hour turns into an all day affair.
I’ll be looking down the road for another dealer IF I decide to buy another Ford. It’s a shame because the sales team was fair and easy to deal with.
The vehicle was towed into service department with a... - quixevan
The vehicle was towed into service department with a broken left rear axel, service department quoted and installed a complete used rear differential assembly, and failed to properly inspect the used differential which had a bent axle. After picking up the vehicle and bringing back the next day due to the left rear whhel wobbling, was told the replacement axle would be no charge, but we would have to pay for the labor to replace the axle. We were never given an estimate to replace with new parts and was not informed that the was no warranty on labor for the used part. We had no option but to agree to pay the additional labor to get the vehicle fixed and back into operation.
I have shopped around for a starter and was impressed by... - kxbordel
I have shopped around for a starter and was impressed by the knowledge and friendly customer service I received from Trent Dauzat in parts. Excellent Customer Service!!!!!! A WOW moment.
dealership yes but definitely not service department - linda
my daughter took her 2007 ford focus in because there was issue with vehicle vibrating. service manager told her that he hooked vehicle to machine and drove and there was definitely no issues. I searched and found there is recall associated with transmission and called him back and he lied and told me that he told my daughter what problem was but it could not be fixed and that my salesperson should have told me that all ford focus shutter when braking. so if it cannot be fixed why is there a recall. issue still not resolved nor any solution given.
Had a Roll and Lock bed cover installed when I purchased... - Infraredsp
Had a Roll and Lock bed cover installed when I purchased a Ford truck from Rountree. Have returned it 6 times and still will not stay closed. Worst service I have ever seen.