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Recurring faults in my Forester - stengl
Erin is helpful, courteous and effective. She is helpful and service is awesome! I will look forward to working with her in the future.
Rex, in sales, is a seasoned Subaru salesman, he answered all my questions.
Top Reviewed Specialists At This Dealership
ENTIRE DEALERSHIP IS OUTSTANDING - TMACMIL
We just purchased our 1st Subaru. Based on the sales experience, it won't be our last! The entire sales team went above and beyond anything we have previously experienced in over 70 years of car buying.
When we initially entered the dealership, we very treated like highly valued clients and treated with upmost respect.
Their sales team was never 'pushy' but was very helpful by fully answering questions. They knew their products very well and explained everything in detail. Our overall buying experience was very easy.
Initially my wife was hesitant about buying a vehicle she was not familiar with. There isn't a Subaru dealer near to us. Twenty-four hours later, she is driving all over town showing HER new car to friends! I hope I'll get to drive it soon...
Two new friends - Love My Subaru
As a woman who's been taken advantage of more than once by car salesmen, I was really worried about buying a new car. It wasn't easy (I called dealers all over Louisiana, Houston, and even Little Rock). But when it came time to buy, I found exactly what I wanted and the best dealership right here in Baton Rouge. Mike Nelson and Will Espinosa were extremely patient and up front with me (almost unheard of in the car-buying game) and helped me more than I can say. I love my new Subaru Forester, and I've made two trusted friends in the process.
Negative turned Positive! - shivelym
After a pretty negative experience at this dealership, the President called me himself and was unbelievably patient, honestly listened, and was generally remorseful. He fixed everything that initially was desired. I am very impressed with how he handled everything. Although it took a lot of frustration, in the long run this dealership proved itself to be honorable and withstanding. I highly appreciate this call and, if anyone is having a negative experience or questions that just don't seem to be getting answered, I advise them to ask to speak to the president himself or call the cardboard life sized guy (the owner) standing right inside the doors (I missed him which is why this ended up taking so long to get established). The owners name is Bob Giles and his number is 337-210-9020. Thank you again to the president who turned this very negative experience into a positive one. Now.... it's time to thoroughly enjoy that Subaru!
No title provided / warranty not worth anything - JanineW
Paid cash for car including title work. They never sent us our title and, instead, reported a lien on our car. I have to pay around $150 to get my title which I had already paid them for. The water pump went out on the vehicle one day after the warranty expired. Instead of helping, they charged us $750 to replace the water pump and tried to sell us another worthless warranty.