Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Brian Guzzardi's personality, attitude, knowledge and... - MDAVIS45
Brian Guzzardi's personality, attitude, knowledge and communications skills were excellent. The waiting area is most comfortable.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Consultant
Business Development Center Representative
Treated very fairly. They even gave me some cash equity... - Second Subaru
Treated very fairly. They even gave me some cash equity on the leased car I traded in. Tyler was easy to work with and respectful. This is my second Subaru. Love the new Outback. Business office transaction was great.
I would give a zero if possible. My wife recently... - jpurdy
I would give a zero if possible. My wife recently ordered a vehicle through Subaru and it was delivered to Giles Subaru in Lafayette, Louisiana. However, the dealership literally had her in tears. She was basically held hostage in the dealership for three hours! They would not let her pay for her vehicle and leave. She met with the salesman as well as the sales manager who aggressively continued to pressure her to buy packages and warranties she did not want. They would not release the vehicle! After three hours of being subjected to this, she started crying and walked out. Only at that point did they say they would take her payment and let her leave.
I love Subaru. They build safe, reliable cars at a... - Archie & Lucy
I love Subaru. They build safe, reliable cars at a reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey offers the only Subaru bride or groom in town. Unless you are firmly committed to Subaru, consider another brand.
No doubt there are less reputable car dealers than Harvey Subaru. Sadly, a consumer would have to look far and wide to find a more deceitful dealer than Tommy Harvey Subaru. Rather than recount the frustrating details of my Harvey horror story, I will offer some advice to prospective customers:
1) Record every in-person and phone conversation with the Harvey team. You will want this record for closing and for any post-sales issues that arise. Try to communicate as much through email as possible to create a paper trail.
2) If you are buying used or Certified Pre-Owned (CPO) review the CarFax, Certification Inspection Checklist and the vehicle’s complete service history in advance of making an offer. If the salesman balks at providing these resources upfront, walk away. If you notice any discrepancies with the CarFax, CPO Checklist or service history, walk away. Don’t believe any explanation Harvey offers -- no matter how innocent their story may sound. Have the vehicle inspected by an independent mechanic. Yes, even for a CPO car. Do not naively trust that the technician diligently performed the inspection and accurately completed the checklist. In addition to the usual mechanical inspection, ask the mechanic to look for signs of any undisclosed damage or body panel repair. Do not buy a car from Harvey Subaru without an independent inspection.
3) Prior to closing, make a written list of any promises or assurances from the sales team – accessories, vehicle condition, included perks, etc.
4) Before meeting with the Finance Manager, thoroughly inspect the car. Make sure all accessories (floor mats, cargo nets, etc.) are in the car. Test all of the windows, doors, moon roof and other features. Check for any signs of damage to the car. Ensure everything is right before you write a check. Do not rely on promises to fix an issue post-sale.
5) At the closing, ask the Finance Manager to initial each item on your “promises” list and sign the document. If he balks, walk away. The Finance Manager will likely ask you to sign an arbitration agreement, waiving your right to sue the dealer. Resist signing. Although these agreements have become increasingly common, many reputable dealers in the Shreveport/Bossier area do not require them. Number every document you sign 1 to N. And read every document the Finance Manager asks you to sign. Before leaving, count the documents in your document packet; make sure Harvey included all of the instruments you signed. Don’t be surprised if documents are missing. Also confirm that all of the Factory Subaru perks are included (Loyalty Bonus, SiriusXM, Starlink Subscription, etc.). If you buy used or CPO, check that Harvey provided both pages of the Federal Trade Commission’s Buyer’s Guide. You will want page two if any issues with the car arise. Both pages are required under federal law.
6) After the sale, if you request a loaner for service, call in advance to confirm the appointment and the loaner. Promised loaners and scheduled service appointments tend to disappear once you arrive.
7) If you encounter a problem post-sale, call (or email) the general manager. Don’t be shocked if he fails to apologize or even acknowledge the issue. If the GM doesn’t correct the problem, cross your fingers and file a complaint with Subaru of America. Good luck.
If you still aren’t convinced to shop elsewhere, check out Harvey Subaru’s scathing Yelp reviews. Don’t be swayed by Harvey’s (likely) curated positive Facebook notices. I would like to suggest that you also review the complaints filed against Harvey Subaru with the Better Business Bureau…but alas you cannot; Harvey Subaru isn’t a member of the BBB.
Business manager was overbearing and rude. He insisted... - Wade
Business manager was overbearing and rude. He insisted on trying to sell us the extended warranty even after we made it clear we didn’t want one. He wouldn’t let up and wanted to debate the thing. I had to raise my voice and threaten to walk out just get him to shut up about it. The he kept insisting that I sign documents about the extended warranty. Then I threw my pen across the desk and refused. It was a terrible experience, I was very upset. I hate feeling that way. I really don’t want to go over there again. I don’t want to encounter him again.
Service Appointment Coordinator