Sadly, Bryan Subaru, which used to be a trustworthy - BuddhaCat
Sadly, Bryan Subaru, which used to be a trustworthy source for maintaining & repairing my Crosstrek, is now a place I’d rather avoid. Yes, their waiting room has more amenities than it used to have, like a children’s playroom & better Wi-Fi, but they no longer offer transportation to & from the inner city, which is a big drawback if you need a time-eating repair. You might get lucky & get a friendly service agent. I was there a long time—they seem to have some. Unfortunately, Fate threw me to Richard, who was surly, uncommunicative, & shady. After their $10k+ “diagnosis”—be wary & ask questions at this point—I got no updates from him on my vehicle in the 6 hrs I sat there, & he disappeared until my car was ready. I was having some tire bolts replaced & installing 4 new tires. Their price on the bolts was fair; their price on the tires & installation was $200-300 more than the 2 other places I checked with who couldn’t replace the bolts, so I coughed it up to do it all at once. They’re under new management, & the atmosphere was strange—secretive & shady—when I wanted to lodge a complaint. My experience there was so unsettling, I will never buy another Subaru just so I don’t have to deal with them again.
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